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Summary of reviewsHotel Atlántico garners substantial praise for its strategic location, which is particularly advantageous for guests attending events at nearby venues such as Foro Sol, Autódromo Hermanos Rodriguez and Palacio de los Deportes. Its proximity to the international airport further enhances its appeal, ensuring effortless access for travelers. The surrounding area is replete with amenities, including shops, food stalls, banks and public transport options, contributing to its practicality. Despite the bustling locale, the hotel remains a tranquil retreat with guests appreciating the cleanliness of the rooms and the cordiality of the staff.
The rooms at Hotel Atlántico are widely celebrated for their spaciousness, cleanliness and comfort. Guests frequently commend the chambermaids for their attentiveness and politeness, leading to a consistently well-maintained environment. While there are isolated concerns regarding outdated decor, occasional unpleasant smells and hot water issues, these are generally outweighed by the positive feedback on the room's cleanness, comfortable beds and overall spaciousness.
Cleanliness is another significant highlight with many guests noting the daily upkeep and overall neatness of the facilities. The hotel staff, particularly the cleaning crew, receive accolades for ensuring a tidy and comfortable stay. Although there are sporadic complaints about bathroom and carpet cleanliness, the general consensus leans towards a positive experience in this regard.
The hotel staff often receive high marks for their friendliness and helpfulness. The chambermaids, in particular, are recognized repeatedly for their polite service. However, concerns have been raised about the reception staff with reviews highlighting issues related to attitude and helpfulness, especially during morning interactions.
While Hotel Atlántico does not have an on-site restaurant, its location near a mini plaza with multiple dining establishments compensates for this, providing guests with various nearby food options.
Overall, Hotel Atlántico is recommended for its prime, event-centric location. The spacious, clean rooms and helpful staff are significant positives that contribute to a favorable stay experience, despite minor areas needing improvement. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
Room Types
Standard Double SuiteThe suite has 1 bedroom and 1 bathroom with a shower and free toiletries. This suite offers a wardrobe, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Guest Reviews
Location
Hotel Atlántico's standout feature is undoubtedly its prime location, especially for guests attending events at Foro Sol, Autódromo Hermanos Rodriguez and Palacio de los Deportes. Many reviews highlight the convenience of being just a short walk away from these major venues, making it an ideal choice for concert-goers and sports enthusiasts. The proximity to the international airport also adds to its appeal, ensuring easy access for travelers.
The hotel's surrounding area is equipped with various amenities, including shops, food stalls, banks and public transportation options, further enhancing its practicality for visitors. Guests appreciate the tranquility within the hotel, despite its bustling locale and commend the cleanliness of the rooms and the friendly staff.
While the location is perfect for event-focused stays, it also caters well to those with other specific needs, providing necessary services and facilities. For attendees of concerts, festivals and sports events, Hotel Atlántico emerges as a highly recommended lodging option due to its exceptional location and value for money.
Breakfast
At Hotel Atlántico, it appears that the breakfast service leaves much to be desired. Many guests were not aware of the existence of breakfast or were not offered it during their stay. There were mentions of free breakfast, but information about it seems inconsistent. Additionally, there was a notable absence of coffee in the rooms and no room service available for it. Some guests expected at least basic amenities such as bottled water for two people. Overall, there seems to be room for improvement in breakfast-related communication and services at the hotel.
Dinner
Hotel Atlántico does not have an on-site restaurant, but its location near a mini plaza filled with various businesses makes up for it. This plaza includes several dining options that guests can easily walk to, adding convenience despite the lack of an in-house menu. Although one review noted a less-than-satisfactory meal experience with a burrito, the surrounding area offers a range of food choices that generally cater well to visitors.
Rooms
The reviews for Hotel Atlántico paint a largely positive picture of the rooms, highlighting their cleanliness and comfort as major strengths. Guests consistently describe the rooms as spacious and clean with many noting that the accommodations were comfortable and well-maintained. Several reviews praise the chambermaids for their attentiveness and politeness, contributing to an overall sense of good service.
However, some issues were noted, including occasional problems with hot water and unpleasant smells in a few rooms. A couple of guests reported that their rooms did not smell clean upon arrival and there were sporadic mentions of cold shower water. Despite these issues, the majority of feedback reflects well on the cleanliness and spaciousness of the rooms.
While the facilities are generally deemed satisfactory and spacious, some guests found the room conditions suboptimal, mentioning outdated decor, uncomfortable beds and thin walls that compromised privacy. Isolated complaints about bugs and room allocation issues were also noted. Additionally, some rooms were described as small and basic, not meeting every guest’s expectations.
Overall, while there are a few areas for improvement, the hotel's spacious, clean rooms and attentive staff stand out as significant positives in guest experiences.
Beds
At Hotel Atlántico, guests frequently praise the comfort and size of the beds. Many reviews highlight the big, supportive and super comfortable beds, often making special note of their large size and cozy feel. Clean sheets and a hygienic mattress further add to the appeal, ensuring a pleasant sleeping experience for many visitors. However, it's important to note that while some guests found the beds to be superb and very comfortable, others had a different experience, describing the mattresses as hard and uncomfortable. There were mentions of plastic covers on the mattresses that caused some discomfort and sweat. Despite these mixed opinions, many guests still enjoyed a restful night due to the overall cleanliness and size of the beds.
Cleanliness
Hotel Atlántico offers a mixed experience when it comes to cleanliness, but it largely excels in maintaining a tidy environment. Many guests appreciated the overall cleanliness of the accommodation, highlighting that the rooms and facilities were consistently clean and well-maintained. The hotel staff, particularly the chambermaids, were often praised for their attentiveness and politeness, ensuring that everything was cleaned daily. Guests frequently noted that everything seemed perfectly clean, contributing to a comfortable and cozy stay.
However, there were occasional lapses in cleanliness, particularly concerning the carpets and bathrooms. Some guests reported unclean carpets and unpleasant odors in the bathrooms, which detracted from their experience. Instances of hairs found in the bathroom and on the bed, sheets not being clean and rooms not being tended to satisfactorily were mentioned as well. Despite these issues, the positive comments about the cleanliness of the facilities and the friendliness of the cleaning staff generally outweighed the negative remarks.
In sum, while there are areas that need improvement, particularly with bathroom upkeep and carpet cleanliness, Hotel Atlántico generally provides a reliable and clean environment for its guests. The attention to cleanliness and the supportive staff contribute significantly to the overall positive experience.
Staff
Hotel Atlántico's staff generally receive positive feedback for their friendliness and attentiveness. Guests often describe the employees as kind, polite and helpful, ensuring that inquiries and issues are addressed promptly. Particularly noteworthy are the chambermaids, who are frequently commended for their attentiveness and politeness. The staff's smile and courteous demeanor are recurring highlights that contribute positively to guests' experiences.
However, the reception staff significantly detracts from the overall impression. Reviews consistently criticize the receptionists for being rude, unhelpful and sometimes even arrogant. Morning interactions seem particularly problematic with multiple accounts of unsatisfactory service and unpleasant attitudes. Despite this, commendable service from other staff members balances out some of these negative experiences.
In summary, while most of Hotel Atlántico's staff provide excellent and friendly service, the significant issues with the reception staff need addressing to improve guests' overall satisfaction.
Wi-Fi
Hotel Atlántico has received mixed reviews regarding its WiFi service. Positive feedback highlights that the WiFi worked perfectly for some guests, while others mentioned that it was fine but had room for improvement. However, several guests experienced significant issues, such as slow internet speeds, weak signals and unstable connections. These problems were particularly notable on the fourth floor, where the signal was weak and in some rooms where coverage was non-existent. Overall, while some guests had a satisfactory experience, many found the WiFi service lacking.
Accessible
Hotel Atlántico in the heart of the city receives praise for its accessibility and convenient location. Guests frequently highlight the hotel's proximity to public transportation and a central area filled with nearby services, making it easy to navigate for those with disabilities. The hotel offers a comfortable and clean environment. Additionally, the management team is noted for actively ensuring guests have a pleasant stay. For visitors attending events at Foro Sol, the hotel's location is a significant advantage, allowing easy walking access. Overall, Hotel Atlántico is recognized for its accessible and connected setting.
No, Hotel Atlántico doesn't have any pool.
No, a spa isn't available at Hotel Atlántico.
No, Hotel Atlántico doesn't allow dogs.
Yes, parking facilities are available at Hotel Atlántico.