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Summary of reviewsHotel San Francisco Centro Histórico stands out for its exceptional location, a major highlight among guests. Positioned in the heart of Mexico City's historic center, the hotel offers easy access to major attractions such as the Palace of Fine Arts, Alameda Central and the Zocalo. Its proximity to vibrant streets, shopping opportunities and public transportation further enhances its appeal for both leisure and business travelers. Guests also enjoy picturesque city views from higher floors, adding to the allure of its prime setting.
The hotel’s staff receives general praise for their friendliness and willingness to assist, contributing to many positive experiences. The housekeeping team and waiters are often noted for their kindness and efficiency and the management and concierge services are appreciated for their professionalism. However, some reviews indicate inconsistencies in front desk service, hinting at areas that could benefit from further improvement.
Mixed reviews are common for the hotel’s dining facilities. While some guests appreciate the variety and quality of dinner offerings, there are notable concerns regarding food hygiene and service inconsistencies. Breakfast also receives mixed feedback: although a variety of options are available, issues related to food quality and cleanliness detract from more positive reviews. Moreover, the closure of the restaurant and bar on Sundays and additional costs for breakfast somewhat hinder the overall dining experience.
Guestrooms, while cited for their spaciousness and pleasant views, fall short due to outdated decor and insufficient amenities. Recurring reports of cleanliness issues, such as pests and unkempt conditions, highlight significant areas in need of improvement. The aged furniture, lack of air conditioning and poor ventilation further diminish comfort.
Cleanliness, although commended by some guests, generally needs better consistency. Reports of dirt, mold and pest infestations in rooms and common areas indicate that maintaining high standards remains a challenge. This inconsistency extends to bed quality, where complaints about saggy, outdated mattresses and poor bedding conditions prevail despite some efforts to update them.
Wi-Fi service at the hotel also presents challenges with many guests experiencing slow and unreliable connectivity. Improved internet access is a frequent request among visitors, underscoring the need for better technological support within the hotel.
Finally, the hotel's central location, while advantageous for exploring nightlife, leads to noise issues that affect guests' ability to rest. Insufficient soundproofing allows city and street noise to intrude upon the quiet needed for a comfortable stay. Despite these drawbacks, the hotel’s affordability and prime location make it a viable option for budget-conscious travelers looking to immerse themselves in the cultural heart of Mexico City. However, enhancements in cleanliness, infrastructure and service quality are necessary to meet the standards expected of its three-star rating. Show more
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Categories
Cheap Hotel
Located in Mexico City's historic center, this hotel offers budget accommodation in a prime location. It provides easy access to the city's historical landmarks and cultural sites.
Hotel near Nightlife Spots
3-Star Hotel
Room Types
Double RoomRoom with a double bed equipped with cable TV service, shower, bottled water, WiFi.
Double Room with Two Double BedsRoom with two double beds equipped with cable TV service, shower, bottled water, WiFi.
Deluxe Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath and a shower. This quadruple room provides a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Hotel San Francisco Centro Histórico boasts an exceptional location that is highly praised by guests. Nestled in the heart of Mexico City's historic center, it offers unparalleled convenience for exploring the city's major attractions. Just steps away from landmarks like the Palace of Fine Arts, Alameda Central and the Zocalo, the hotel's central placement makes it ideal for travelers interested in culture and history.
Visitors appreciate the hotel's proximity to numerous tourist sites and public transportation options, making it easy to navigate the city. Many reviews highlight the hotel's closeness to Bellas Artes, the Latin Tower and Madero Street, known for its vibrant atmosphere and shopping opportunities. The area is described as safe, peaceful and perfect for both leisure and business stays.
Guests frequently mention the stunning views from higher floors, offering picturesque glimpses of the cityscape and iconic landmarks. Additionally, the ease of access to various transportation means adds to the hotel's appeal, enabling guests to move around the city effortlessly.
Overall, the unbeatable location of Hotel San Francisco Centro Histórico is its most significant advantage, providing guests with a central and strategic base for a fulfilling visit to Mexico City.
Breakfast
The breakfast experience at Hotel San Francisco Centro Histórico receives mixed reviews from guests. On the positive side, the hotel offers a wide variety of options for breakfast, including typical and American breakfast choices. This variety can cater to diverse tastes. However, several guests suggest avoiding breakfast at the hotel due to some negative experiences. Some have found the food to be cold and the overall quality was deemed terrible by a few. There are also mentions of hygiene issues, such as a guest discovering a cockroach in their plate. Additionally, breakfast is not included and may come at an additional cost, which isn't always clearly communicated, especially since payment is cash only. For travelers prioritizing a wholesome breakfast experience, exploring nearby options might be advisable.
Dinner
Hotel San Francisco Centro Histórico offers an array of dining experiences that have garnered mixed reviews. Some guests appreciated the wide variety of dinner options available at the hotel restaurant, describing it as very nice and delicious. There is also a small bar offering a selection of drinks and cocktails in the evening, adding to the overall experience for those looking to unwind.
However, it's important to note that several reviews highlighted significant issues with the restaurant. Guests reported that the food quality was poor with some even encountering hygiene problems, such as cockroaches in dishes. Others mentioned disappointing experiences with the cost and service, noting discrepancies in menu prices and a lack of receipts. Unfortunately, the restaurant and bar are closed on Sundays and there are no permanent options for breakfast, lunch or dinner, leaving guests to seek food outside the hotel at times.
While the variety on the restaurant menu has been acknowledged, some guests felt that there were no sufficient options for food and lamented the absence of quick snack or drink services within the hotel. Therefore, despite some positive feedback, potential guests should weigh these considerations when making dining plans at Hotel San Francisco Centro Histórico.
Rooms
Hotel San Francisco Centro Histórico offers spacious rooms and beautiful views, particularly overlooking Bellas Artes and the Torre Latinoamérica. While some guests find the rooms to be comfortable and cozy, many reviews highlight significant areas for improvement.
The rooms tend to be old-fashioned and could benefit from modernization. Common complaints include a lack of air conditioning, insufficient cleanliness and outdated amenities such as old furniture and CRT televisions. Issues with pests, particularly cockroaches, are recurrent and some rooms have noticeable wear and tear, including cracked walls, carpet stains and deteriorating bathroom conditions.
Although some rooms are praised for being spacious and providing good views, they often lack proper ventilation and can become uncomfortably hot. Basic amenities like hand towels and complementary water are often missing and the overall maintenance and appearance of the facilities need significant improvement.
Despite its excellent location and affordability, Hotel San Francisco Centro Histórico falls short in several areas that compromise the overall guest experience.
Beds
Guests of Hotel San Francisco Centro Histórico have expressed mixed opinions about the quality of the beds. While some have found the beds to be comfortable and praised their spaciousness, many guests have highlighted significant issues with the mattresses and bedding. Common complaints include worn-out, sagging and dirty mattresses with some dating back to 1910. Pillows are also frequently described as hard, thin and in poor condition, contributing to discomfort. Bedding and linens often appear old, stained and poorly maintained with some guests even reporting bedbugs. Although the hotel seems to have begun addressing these concerns by changing the beds, the overall consensus leans towards an uncomfortable sleeping experience due to outdated and badly maintained bedding.
Cleanliness
While 'Hotel San Francisco Centro Histórico' receives some praise for its cleanliness from a portion of its guests, the overall feedback in this regard is mixed and leans towards the negative. A number of visitors have found their rooms and bathrooms to be very clean with some even describing the cleanliness as impeccable and pretty good. Guests appreciated clean and comfortable beds, as well as the cleanliness in general being acceptable.
However, many reviews highlight significant concerns regarding cleanliness. Recurring issues include dirty rooms, stained carpets and bedding with dubious cleanliness. Guests have reported finding cockroaches of various sizes, mold and unpleasant smells in several instances. The state of the bathroom cleanliness receives particularly harsh criticism with mentions of hair, grease and leaks. Problems such as stained and outdated furniture, dirty hallways and inconsistent cleaning services further contribute to the overall negative impression.
It's evident that while some appreciate the clean conditions, the consistency in maintaining cleanliness is a critical area for improvement for the hotel.
Staff
Hotel San Francisco Centro Histórico has received generally favorable feedback regarding its staff with many guests praising their friendliness, attentiveness and courteous attitude. A common highlight is the staff's willingness to assist, which is frequently described as excellent and amazing. Reviewers often note that the housekeeping team and waiters exhibit particular kindness and efficiency, adding to the positive experience.
The management and concierge services also receive praise for their professionalism and readiness to help with various needs, including caring for luggage before check-in time. The friendliness and positive attitude of the reception staff are often commended, though there are a number of mentions suggesting inconsistencies in their approach.
Nevertheless, a significant portion of reviews points to areas needing improvement, particularly involving some reception staff members who have been described as rude, unhelpful or inattentive. Instances of poor service, lack of professionalism and challenges in resolving issues efficiently have been noted, suggesting room for enhancement in guest service, especially at the front desk. Additionally, language barriers with non-English speaking staff have occasionally posed difficulties for some guests.
Overall, while the majority of guests have enjoyed positive interactions with the staff, a more consistent level of attentiveness and professionalism, particularly at the reception, would further elevate the hotel’s reputation.
Wi-Fi
At the Hotel San Francisco Centro Histórico, guests have had varied experiences with the Wi-Fi service. Some travelers reported excellent connectivity, particularly noting that the Wi-Fi in the rooms and certain floors worked well. However, many others encountered significant challenges, describing the internet as slow, unstable and frequently malfunctioning. Numerous complaints were about the Wi-Fi not working at all or being available only in the lobby. There were consistent mentions of poor signal strength, intermittent connectivity and the network needing a major boost. Overall, while a few guests had a satisfactory experience, the majority found the internet service lacking and requiring substantial improvements.
Nightlife
Nestled in the heart of the city, Hotel San Francisco Centro Histórico offers guests an immersion into the vibrant local nightlife. The area surrounding the hotel is lively, featuring an array of bars, clubs and pubs, providing ample opportunities for those looking to experience the energetic evening scene. However, the central location of the hotel does come with notable noise challenges.
Guests have remarked on the noise levels, particularly at night, which stem from various sources. The presence of bars and clubs nearby means loud music permeates the streets, often lasting late into the evening. Additionally, parties, noise from other hotel guests and street sounds such as sirens and organ grinders contribute to the overall din. The hotel's soundproofing is reportedly insufficient, leading to disturbances from both inside and outside the building.
Without adequate noise control measures and security to manage the boisterous atmosphere, some guests have found it difficult to rest due to the clamor. Despite this, those who are prepared for an active, high-energy environment in a central urban setting may find the hotel’s location advantageous for enjoying the city's nightlife.
3 Star
Hotel San Francisco Centro Histórico offers a mixed experience characterized by both positive aspects and notable drawbacks. On a positive note, guests frequently commend the hotel for its exceptional location, which rivals that of higher-star establishments. This prime positioning allows visitors easy access to the surrounding historical attractions. Additionally, the hotel’s pricing is highlighted as a significant advantage with numerous guests praising it as offering good value for a three-star accommodation and expressing satisfaction with the quality-price ratio.
However, the hotel does not meet the expectations set by its three-star rating. Guests report that the facilities and services are substandard, describing the furniture as simple, the rooms as old-fashioned and the overall aesthetic as outdated. There are consistent mentions of the need for significant maintenance and remodeling with some reviewers pointing out problems such as water leaks in the bathroom, cockroach sightings and a pervasive sense of being unclean and poorly maintained.
Despite its affordability and convenient location, the hotel's infrastructure is lacking and some guests felt the photos online were misleading, showcasing only the model rooms rather than typical accommodations. Several reviewers emphasized the necessity for updates to improve comfort and safety. Ultimately, while the hotel can serve as a decent budget option due to its fair price and favorable location, it fails to uphold the standards suggested by its star rating and promotional materials.
No, Hotel San Francisco Centro Histórico doesn't have any pool.
No, a spa isn't available at Hotel San Francisco Centro Histórico.
No, Hotel San Francisco Centro Histórico doesn't allow dogs.
No, parking facilities aren't available at Hotel San Francisco Centro Histórico.
No, Hotel San Francisco Centro Histórico doesn't have a gym.