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Summary of reviewsApart-Hotel Chale Graal offers guests a serene retreat with its excellent location, nestled in a peaceful setting surrounded by a park and forest. The hotel's position on the city's outskirts makes it conveniently accessible to downtown within a 20-minute walk through picturesque surroundings.
The breakfast experience is generally positive with guests enjoying a delicious and varied buffet that includes fresh fruits, vegetables and desserts. A recent enhancement with a coffee machine adds to the appeal, although some note that coffee might be an extra charge and the spread could sometimes be modest for a 4-star hotel. Dinner at the hotel’s restaurant is well-received for its tasty offerings, though it is recommended to order early in the evening to avoid limited availability later.
Guestrooms are often appreciated for their spaciousness and comfort, featuring well-equipped kitchens, private terraces and daily cleaning services. However, some feedback highlights the need for renovations and better maintenance with occasional issues regarding outdated furniture and fixtures.
The hotel's cleanliness stands out with positive remarks about clean rooms, spotless common areas and a well-kept spa. Staff receive high praise for their friendliness and attentiveness, contributing to a welcoming atmosphere across all hotel departments, including reception, restaurant and spa services.
The spa facilities, including a pool, saunas and a jacuzzi, are particularly noted for their luxurious quality and cleanliness. The swimming pool is a frequent highlight due to its warm, chlorine-free water and additional amenities.
Parking conveniences are strongly appreciated for their security and free availability. The hotel is highly recommended for family vacations, offering children's playgrounds, family-oriented rooms and a friendly atmosphere, making it an ideal spot for family relaxation.
Beds are generally seen as comfortable and conducive to a good night’s sleep, despite occasional mentions of creaky frames. While the hotel claims a 4-star rating, some guests feel it falls slightly short of these expectations in certain areas.
For business travelers, although the hotel lacks dedicated business facilities, it offers useful services such as an on-site ATM and helpful staff. Accessibility is generally good, though there may be challenges for wheelchair users due to inconsistent elevator functionality.
Overall, Apart-Hotel Chale Graal is highly regarded for its tranquil location, comfortable accommodations and exceptional staff, making it a favorable choice for both relaxation and family-friendly retreats.
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