4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Manzoni Wellness&Spa, often marketed as a four-star hotel, has received mixed reviews from guests regarding its facilities and services. While some guests appreciated the comfortable rooms, good amenities and enjoyable dining experiences, others felt that the hotel did not meet the standards expected of a four-star property.
A recurring point of dissatisfaction was the dated structure of the hotel with guests mentioning that modernization is necessary for it to truly reflect a four-star classification. The quality of the rooms also came under scrutiny, as many found them not up to par with what one would expect from a four-star hotel. Other aspects such as the hotel parking, spa access and breakfast selection were considered substandard, further diminishing the overall experience.
Additionally, customer service was another area where the hotel faced criticism with some guests noting that the staff and service levels did not align with four-star expectations. Despite these shortcomings, the hotel does offer a good location and has potential if upgrades and improvements are made to match the advertised four-star quality.
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