4-Star HotelThis hotel offers a blend of historic charm and modern amenities. It is located in a historic palace in the city center, providing an elegant and comfortable experience for guests. The hotel is highly rated.
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Summary of reviews related to the '4 Star' categoryGrand Hotel Entourage - Palazzo Strassoldo is widely perceived as falling short of its four-star promises. Many guests have noted that while the hotel has the potential to live up to a four-star rating, several aspects leave much to be desired. The breakfast service and offerings, for instance, do not meet the expectations typically associated with a four-star establishment with items such as yogurt being described at the appropriate standard, but the overall breakfast experience lacking.
Guests have also raised concerns over the rooms, describing them as too simple and small for a four-star hotel. Furnishings and available features, such as the absence of a kettle, also fail to impress and some guests felt misled by the star rating. Technical issues like faulty elevators and poorly maintained stairs further detract from the anticipated upper-tier experience.
Additionally, reviews point out that housekeeping standards are not up to the mark and the responsiveness of the staff, despite their goodwill, sometimes falls short of what is expected in a four-star hotel. Elements such as blind bathrooms and firm mattresses also do not sit well with guests who expected more comfort and luxury.
In summary, while the hotel does have some redeeming qualities, it consistently fails to deliver the level of service, amenities and overall experience associated with a four-star rating. Those anticipating four-star standards might find themselves disappointed.
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