Accessible HotelThis hotel offers extensive accessibility features including accessible guest rooms with 32-inch wide doors, roll-in showers with grab bars, and lowered amenities. It provides accessible routes to all public areas, including the business center, fitness facility, restaurant, meeting rooms, spa, and swimming pool. Assistive listening devices and Braille elevators are also available.
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Summary of reviews related to the 'Accessible' categoryThe DoubleTree by Hilton in Stoke-on-Trent offers a generally positive experience for guests with disabilities with several features and services aimed at enhancing accessibility. Guests appreciated the availability of accessible rooms, which are described as well done, clean and excellent for wheelchair users. The hotel itself is wheelchair accessible with an easy-to-find main entrance and a car park that many found convenient.
Staff at the hotel are noted for their helpfulness and informed advice regarding accessibility needs, contributing to a smooth and simple experience for those requiring additional support. Complimentary to these, the receptionists are knowledgeable about the specific accessibility features the hotel offers.
However, there are some areas in need of improvement. Issues were noted with blocked disabled spaces that didn't display blue badges and the scarcity of accessible parking spots. Certain rooms lack elevator access, posing challenges for those who cannot use stairs and there are calls for an accessible pedestrian route to further enhance convenience. Additionally, some guests pointed out that maintenance could improve in accessible rooms to ensure they meet all needs optimally.
Overall, while DoubleTree by Hilton Stoke-on-Trent provides many essential accessibility features, attention to a few critical areas could further enhance the experience for guests with disabilities.
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