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Summary of reviewsZámek Kamenný Dvůr stands out as a serene escape situated in a beautiful, tranquil location amidst picturesque parklands. The historical ambiance of the old building, combined with its convenient proximity to towns like Cheb, Františkovy Lázně and Karlovy Vary, makes it a prime spot for relaxation and exploration. The grounds feature a stunning facility with a small lake, making it ideal for leisurely strolls.
The breakfast experience at Zámek Kamenný Dvůr has generally received positive feedback with many guests appreciating the rich and varied selection, luxurious ambiance of the dining hall and friendly staff. Some guests felt the breakfast could improve in consistency, especially concerning fruit and pastry options. The dinner offerings have been well-received with many guests enjoying delicious and tasty dishes, although occasional remarks were made about undercooked food and limited choices.
The hotel rooms exude rustic charm and maintain a high standard of cleanliness and maintenance. Suites are particularly noted for their spaciousness and luxurious bathrooms. However, standard and attic rooms have been described as small and cramped, lacking sufficient ventilation and essential amenities for longer stays. Despite these concerns, the overall atmosphere and exceptional staff service contribute significantly to a positive guest experience.
Cleanliness is a notable strength with guests consistently impressed by the immaculate state of the rooms and the well-kept outdoor areas. The staff's friendliness and helpfulness are major highlights, enhancing the overall ambiance and guest experience. Receptionists and wellness staff receive particular praise for their professionalism and warm demeanor.
The wellness area adds to the guests' relaxation, described as clean, charming and well-maintained. While the facilities are smaller and lack features like a whirlpool, the wellness experience is positively reviewed, particularly thanks to the helpful staff.
However, the bed comfort has been a point of contention with several guests finding issues with hard mattresses, creaky bed springs and narrow beds, which can detract from the otherwise visually appealing rooms.
Overall, Zámek Kamenný Dvůr offers a pleasant and relaxing stay with a mix of historical charm, beautiful surroundings, clean facilities and friendly staff. Some areas, like breakfast variety and room ventilation, could use improvement, but the positive aspects generally leave a lasting, favorable impression on visitors.
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