The North Star Hotel Pictured Rocks has received mixed reviews regarding its staff. While some guests had negative experiences with reception, housekeeping and breakfast staff, others had a positive impression. The hotel is understaffed, so some guests had to wait in line for support. However, many guests had great experiences with staff members being described as friendly, hospitable, professional, helpful and courteous. Some guests even praised the owners of the hotel for their warm hospitality. Despite some rude and impolite staff members, most guests found the hotel to be clean and enjoyed the large whirlpool, hot breakfast and helpful front desk.