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Summary of reviewsHotel Oro Negro is highly praised for its central and convenient location, situated close to downtown, the beach and various attractions while maintaining a quiet and safe environment. The accessibility to both the beach and the airport further enhances its appeal and the friendly and attentive staff significantly contribute to the positive guest experience.
Breakfast offerings at Hotel Oro Negro receive broadly positive feedback, being described as good, practical and convenient, particularly for early risers. The on-site restaurant serving breakfast is appreciated, though some guests noted a desire for more fruit in the juice and a wider variety of options.
The hotel's dinner service is particularly well-regarded, featuring a beautiful and cozy on-site restaurant. Guests highlight the delicious and well-presented food, high-quality service and overall pleasant dining experience. The absence of restaurant service on Sundays is a minor inconvenience, but overall satisfaction remains high.
Rooms at Hotel Oro Negro are generally found to be spacious, comfortable and well-equipped with amenities such as air conditioning and comfortable beds. Cleanliness is a standout feature with rooms being consistently well-maintained. Though some rooms vary in size and show signs of age, they remain functional and clean. Minor improvements could enhance guest comfort, such as better window maintenance and updated pillows.
Cleanliness is a strong point for the hotel with regular and thorough cleaning services keeping rooms spotless and well-stocked. Despite a few mentions of outdated towels and sheets, the overall impression is of a well-maintained property.
The staff at Hotel Oro Negro are renowned for their exceptional service, frequently noted for their kindness, attentiveness and helpful nature. The reception team, including individuals like Joel and Pia, receive specific praise for their personalized assistance, contributing significantly to the welcoming atmosphere and positive guest experiences.
Beds at the hotel are generally described as very comfortable and clean, though some guests noted the bedding could be updated and the pillows improved. Despite these minor issues, the overall comfort of the beds is positively received.
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