5-Star HotelMeliá Genova is a 5-star design hotel situated in a quiet, tree-lined boulevard in a residential area. It offers modern, luxurious furnishings and a wellness area with an exercise pool, Turkish bath, and fitness area. The hotel is located a 10-minute walk from the main shopping street XX Settembre and the city center.
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Summary of reviews related to the '5 Star' categoryMeliá Genova is widely praised for its adherence to a high standard consistent with its five-star rating. Many guests felt their expectations were not only met but exceeded, describing the hotel as "luxurious" and noting its exceptional service and professional, friendly staff. The hotel's cleanliness, restaurant quality and overall service receieve particular commendation, solidifying its reputation as a five-star establishment in Genoa.
The location of the hotel in an elegant neighborhood adds to its allure and the formal, luxurious ambiance appeals to travelers seeking a classic five-star experience. The exceptional attention to client service, including friendliness and professionalism, reflects the hotel's commitment to maintaining its high standards.
However, the hotel is not without its criticisms. Some guests found certain aspects inconsistent with five-star expectations, such as the additional charge for spa access, limited complimentary water and the perceived quality of breakfast items. Instances of missing personal items and subpar baggage assistance process also detracted from an otherwise positive experience for some. Despite these points, the majority view Meliá Genova as a landmark of luxury in Genoa, deserving of its rating.
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