This hotel has made reasonable adjustments for wheelchair access and offers facilities specifically for disabled guests. Accessible toilets are available, contributing to a more comfortable stay for guests with mobility needs.
Show more
Summary of reviews related to the 'Accessible' categoryThe York Pavilion Hotel, Sure Hotel Collection by Best Western, offers a mix of accessibility features with some areas of improvement noted by guests. Positively, the hotel is easily accessible from the southern ring road and boasts free disabled parking. Its location is also highly convenient, being close to York with easy access to the city center via a park and ride service. Despite the hotel having no lift, guests noted that the downstairs rooms are ground floor accessible and some accessible rooms even come with courtyard garden doors, which is beneficial for people with limited mobility.
However, there were several concerns raised regarding its facilities for guests with disabilities. Some noted that while their accessible rooms were spacious and lovely, there were issues such as showers over baths which could be challenging for those with poor mobility. Additionally, the narrow and steep stairs to certain rooms were found unsuitable for disabled guests. Another significant concern was the allocation of disability rooms with one guest mentioning that the room they had booked for their mother was given to another guest, indicating potential room management issues.
Overall, while the York Pavilion Hotel offers good accessibility in terms of location and parking, there is room for improvement in the specific design and management of their accessible facilities. Show more
Read review summaries for all categories
Show more
Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Some bedrooms
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 Twin fully accessible.
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: 1 Twin
Are wheelchairs offered to guests who do not come with their own?Νο
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Holiday Inn Express York, an IHG Hotel, receives a mix of feedback regarding its accessibility features for guests with disabilities. Many guests appreciated the assistance provided by the staff, particularly in the absence of an elevator, noting that staff members were helpful with carrying luggage. The hotel offers a range of accessible rooms, including ground floor options and rooms with amenities suited for wheelchair users, such as wet room showers and accessible toilets. Accessibility features extend to parking with Blue badge parking available.
The location is advantageous, being close to major retail centers, regional bus lines and accessible spots for disabled visitors. It's also conveniently situated near the ring road for easy access to various routes, making it suitable for family trips and day outings. The hotel includes an express breakfast in the price, contributing to a pleasant stay.
While some guests highlighted the limited options for disabled visitors and the need for an elevator, many found the accessibility features overall satisfactory. The accessible rooms are described as spacious and well-suited for mixed abilities with several reviews specifically mentioning their positive experience with wheelchair access and the availability of rooms designed for elderly and disabled guests. Show more
Burn Hall Hotel provides one room with partial modified disabled facilities, and guests are advised to check directly with the hotel for specific needs. It offers accessible parking on-site. Registered assistance animals are welcome at the hotel.
Show more
Summary of reviews related to the 'Accessible' categoryBurn Hall Hotel offers a range of amenities designed to accommodate guests with disabilities. The hotel has a room specifically dedicated for disabled guests, ensuring tailored comfort and accessibility. Wheelchair access is facilitated by ramps and lifts throughout the premises, making it easier for guests to move around, although there could be room for improvement in some outdoor areas like the rear garden. The convenience extends to the bathrooms, equipped with rails to aid mobility, despite some feedback indicating a need for better facilities, particularly in terms of the shower and bath setup.
Parking may be problematic at times with a noted absence of spaces reserved for blue badge holders. However, the ease of access to York and free entrance to the nearby Bird of Prey park are added benefits, enriching the overall experience for guests with limited mobility. While some rooms may not always meet expectations, the hotel generally provides good accessibility, making it a suitable choice for travelers with disabilities. Show more
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Cottage 2 and 3
In the rooms, does the toilet have support handrails?No
Are wheelchairs offered to guests who do not come with their own?Νο
