4-Star HotelSummary of reviews related to the '4 Star' categoryBornmühle is a hotel that situates itself comfortably within the four-star category, offering a range of services and amenities that often meet and sometimes exceed the standard expected for this rating. The service provided by the staff is generally described as excellent, friendly and professional, contributing to an overall atmosphere that is ideal for four-star visitors. The hotel's location adds to its appeal, providing guests with an exceptional view and diverse menu options that cater to varied tastes.
The facilities are appropriate and satisfactory for a four-star establishment, ensuring a comfortable stay. Guests have highlighted that the hotel's amenities are great and it holds a four-star atmosphere that is both comfortable and recommendable. For those utilizing the hotel's spaces for functions, Bornmühle has been noted to exceed expectations, highlighting its suitability for various events.
However, there are several critiques regarding inconsistencies in service quality. Some guests have mentioned inattentive service, especially when traveling alone and an unexpected allocation of unrenovated rooms without prior notice. Others felt that the old building did not justify the four-star rating and expected more complimentary services such as room service for the given category.
In summary, while Bornmühle offers many aspects that align with the four-star experience, including friendly staff, appropriate facilities and a beautiful location, there are areas that require attention to fully meet and consistently maintain four-star standards.
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