4-Star HotelLocated in a 12-hectare park beside Lake Schwerin, this 4-star hotel offers modern wellness facilities and a marina. The hotel features comfortable rooms and studios furnished in a country-house style, with lake views available from some rooms.
Show more
Summary of reviews related to the '4 Star' categorySeehotel Frankenhorst, part of the BW Signature Collection, has garnered mixed reviews regarding its four-star rating and associated facilities and services. While the hotel offers amenities such as a clean pool and sauna that align with four-star standards, various aspects fall short of guests' expectations for this rating category.
A recurring theme in the reviews is the disparity between the hotel's four-star designation and the experience it delivers. Many guests felt the establishment more closely resembled a three-star hotel, citing issues such as cleanliness, maintenance and overall presentation. Specific complaints included mold in the bathroom, inadequate breakfast options and subpar restaurant service. The necessity to pre-book breakfast slots also detracted from the expected level of convenience.
Despite these criticisms, there were positive notes about the breakfast and some facilities meeting four-star standards. However, the absence of standard amenities such as an in-room safe and the general aging of the property contributed to a sense that the hotel had not kept up with its four-star promises.
Overall, Seehotel Frankenhorst shows potential but currently falls short in consistently delivering a four-star experience. Improvements in maintenance, service quality and amenities could help the hotel better meet guests' expectations and align with its rating.
Show moreRead review summaries for all categories
