The Priory Hotel
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Summary of reviewsThe Priory Hotel, nested in the historic town of Caerleon, enjoys high praise for its exceptional location, which provides easy access to Roman sites and local amenities. Guests are charmed by its beautiful grounds, lovely gardens and the hotel's well-preserved décor.
The dining experience, particularly dinner, is a highlight for many visitors. Guests rave about the high-quality, delicious food and excellent service, often comparing it to Michelin-starred dining. While breakfast receives mixed reviews, many enjoy the fresh, cooked-to-order meals and the generous portions, despite some desiring more traditional offerings.
Accommodations at The Priory Hotel are highly regarded for their comfort and cleanliness. Rooms are described as spacious, tastefully decorated and equipped with modern amenities like Bluetooth radio/speaker sets and high-quality bedding. The hotel’s dedication to cleanliness extends throughout the property with public areas and gardens maintained to high standards.
The staff at The Priory Hotel are frequently lauded for their friendliness, helpfulness and warm hospitality. Guests feel well-cared-for with many mentioning individual staff members who went above and beyond to enhance their stay.
The hotel’s parking facilities also receive positive feedback, appreciated for their ample space, convenience and security. Despite some minor noise issues, the parking experience is generally stress-free and adds to the overall convenience of staying at the hotel.
While the WiFi service and bedding experience receive mixed reviews with some guests pointing out intermittent reception and hard or small beds, the overall guest experience remains positive. The hotel's commitment to providing a welcoming and relaxing environment shines through, despite a few areas needing improvement.
As a three-star establishment, The Priory Hotel exceeds expectations with its historical charm, stylish décor and superior service that rivals higher-rated accommodations. Overall, The Priory Hotel impresses with its superb location, delicious dining, comfortable and clean rooms and attentive staff, making it a memorable and desirable destination for travelers.
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The dining experience, particularly dinner, is a highlight for many visitors. Guests rave about the high-quality, delicious food and excellent service, often comparing it to Michelin-starred dining. While breakfast receives mixed reviews, many enjoy the fresh, cooked-to-order meals and the generous portions, despite some desiring more traditional offerings.
Accommodations at The Priory Hotel are highly regarded for their comfort and cleanliness. Rooms are described as spacious, tastefully decorated and equipped with modern amenities like Bluetooth radio/speaker sets and high-quality bedding. The hotel’s dedication to cleanliness extends throughout the property with public areas and gardens maintained to high standards.
The staff at The Priory Hotel are frequently lauded for their friendliness, helpfulness and warm hospitality. Guests feel well-cared-for with many mentioning individual staff members who went above and beyond to enhance their stay.
The hotel’s parking facilities also receive positive feedback, appreciated for their ample space, convenience and security. Despite some minor noise issues, the parking experience is generally stress-free and adds to the overall convenience of staying at the hotel.
While the WiFi service and bedding experience receive mixed reviews with some guests pointing out intermittent reception and hard or small beds, the overall guest experience remains positive. The hotel's commitment to providing a welcoming and relaxing environment shines through, despite a few areas needing improvement.
As a three-star establishment, The Priory Hotel exceeds expectations with its historical charm, stylish décor and superior service that rivals higher-rated accommodations. Overall, The Priory Hotel impresses with its superb location, delicious dining, comfortable and clean rooms and attentive staff, making it a memorable and desirable destination for travelers.
Hotel with Parking
The hotel features a spacious car park that is available free of charge. It also offers secure parking and electric car charging facilities for guests.
EV charging stations
4-Star Hotel
Nestled in the historic town of Caerleon on the River Usk, The Priory Hotel dates back to 1180 and was originally a Cistercian monastery. It offers large, clean, and comfortable rooms with flair, along with delicious meals and beautiful grounds.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Nestled in the heart of the historic town of Caerleon, The Priory Hotel boasts a fantastic location celebrated by numerous guests. The hotel's proximity to Roman sites such as the amphitheatre, museum and assorted ruins makes it a perfect choice for history enthusiasts. The beautiful grounds and meticulously maintained gardens add to the charm, providing a lovely setting to relax and unwind.
The hotel's central position allows convenient access to local attractions, amenities and the picturesque surroundings of Caerleon. With easy reach to Cardiff and the M4, it serves as an ideal base for exploring southern Wales. Guests appreciate being within walking distance of family, shops, pubs and restaurants, making it perfect for both leisure and short getaways.
The stunning location, combined with historical significance and well-preserved decor, enhances the guest experience. Reviewers have also praised the beautiful setting and the excellent parking facilities. Whether visiting for its scenic beauty, rich history or simply a peaceful retreat, The Priory Hotel's superb location is an undeniable highlight.
The breakfast experience at The Priory Hotel receives mixed reviews from guests. On the positive side, many guests praise the breakfast for its delicious taste, high quality and excellent presentation. Comments often highlight the fresh, cooked-to-order meals with a wide variety of choices, including vegetarian options. Some guests appreciate the unique Spanish influence, describing it as interesting and tasty, while others are pleased with the generous portions and attentive service.
However, not all reviews are favorable. Some guests find the breakfast menu limited, particularly noting a lack of traditional and continental options. There are complaints about inconsistent service with some reporting slow or inattentive staff. The Spanish theme is a point of contention with a few guests expressing disappointment that it deviates from a more traditional English breakfast. Issues with the quality of specific items, such as bacon and coffee, are also mentioned, alongside occasional dissatisfaction with temperature and freshness.
Overall, while many find the breakfast experience at The Priory Hotel to be a pleasant start to the day, there's an evident desire among some guests for a return to more traditional offerings and improvements in service quality.
The Priory Hotel boasts an impressive dining experience, consistently praised by guests for its high-quality, delicious food and exceptional service. Many have found the dinner options to be outstanding, often describing meals as "simply stunning" and "worthy of a Michelin star or two." The restaurant's atmosphere also garners compliments, being called magnificent and unique, especially for its fresh food selection and high-quality ingredients.
While the dining experience is largely positive, there are some points of contention. Some guests found the restaurant offerings to be too up-market and expensive with a few noting issues with the menu's variety and the cold sides at meals. Additionally, the dinner service has been reported as slow by several reviewers, impacting the overall dining experience for some.
Breakfast at the hotel receives mixed reviews; while many praise the quality and variety, a few guests have reported unsatisfactory experiences. The unconventional offering and the high cost of certain menu items are points of critique.
Despite these occasional drawbacks, the Priory Hotel's dining experience is celebrated for its superb food and beautiful presentation with many guests looking forward to returning for the excellent meals and lovely ambiance.
Nestled in a beautiful setting, The Priory Hotel excels in providing splendid accommodations that leave guests thoroughly impressed. The rooms are widely praised for their comfort and immaculate cleanliness, boasting tasteful and gorgeous décor that enhances the overall experience. Each room is individually styled to a high standard, ensuring a touch of unique charm and character in every guest's stay. The spaciousness of the rooms is a recurring highlight with many guests noting the comfort of the beds and luxurious amenities such as large bathtubs and high-quality bedding.
The attention to detail evident in the room furnishings, including nice unusual furniture and beautiful hard wood floors, contributes to the hotel's lovely and homely feel. Rooms are well-appointed with modern amenities like Bluetooth radio/speaker sets, refillable large bottles of water and up-spec coffee options, catering to the needs of discerning travelers. Public areas, including a nice bar and restaurant, complement the rooms beautifully with a lovely atmosphere and decor.
Despite some instances of small room sizes and occasional noise, the overall guest experience remains overwhelmingly positive. The rooms are consistently described as clean, warm and comfortable with many guests exceeding their highest expectations. The spacious cottage garden rooms and upgraded accommodations are particularly noteworthy, providing an extra level of luxury and relaxation.
Overall, The Priory Hotel stands out for its superb rooms, spotlessly clean accommodations and beautifully decorated spaces, making it an ideal destination for travelers seeking a comfortable and memorable stay.
Nestled in a vibrant area, The Priory Hotel offers a mixed sleeping experience for its guests. Many have praised the beds for being very comfortable, clean and well-made, often using descriptors like comfy, spacious and perfectly made. The comfort provided by the superb housekeeping and quality bedding ensures a restful slumber for many visitors.
Several reviewers highlight the staff's friendliness and attentiveness, adding to the overall welcoming atmosphere of the hotel. The clean and tastefully furnished rooms contribute positively to the guests' stay.
However, there are notable mentions of some beds being too hard, small or squeaky. The occasional report of hard pillows, low beds and mattresses in need of replacement suggests room for improvement in ensuring a universally comfortable sleep experience. While many rooms offer cosy and comfortable beds, some guests have found the bedding to be less satisfactory, pointing out issues such as sagging mattresses and lumpy beds.
Overall, the bedding experience at The Priory Hotel generally leans towards comfort and cleanliness with a few areas that could benefit from upgrades to meet the standards of very discerning guests.
The Priory Hotel has received a strong consensus on its exceptional cleanliness, evident in both public and private areas. Guest reviews consistently highlight the high standards of cleaning and upkeep with phrases like spotlessly clean, beautifully clean and immaculate frequently appearing. The attention to detail in maintaining cleanliness extends from the overall property to specifics such as bathrooms, which are noted for being squeaky clean and bedrooms that are described as clean, tidy and well-presented.
Not only are the rooms spotlessly clean, but they are also comfortable and beautifully furnished, ensuring a pleasant stay for visitors. Guests have commended the maintenance of the hotel's exterior, including lovely gardens and well-kept public areas. While the majority of feedback emphasizes cleanliness, a few critiques mention areas needing improvement, such as dusty floors, dirty patio areas and certain corridors and stair carpets that could use more frequent cleaning.
Despite these minor critiques, the overwhelming majority of reviews praise The Priory Hotel for its exceptional dedication to cleanliness, making it a reliable choice for those prioritizing hygiene and comfort in their accommodations.
At The Priory Hotel, positive sentiments about the staff abound in guest reviews. Descriptions frequently highlight the friendly, helpful and welcoming nature of the staff. Guests often felt that the staff could not do enough for them, consistently going above and beyond expectations. Many reviews specifically mention individual staff members, like Colin the bartender and Grace at reception, for their exceptional service and amiable attitudes.
The reception and waiting staff receive particular praise for their efficiency and friendliness, contributing to a warm and pleasant stay for visitors. Several comments note that the staff's attentiveness and willingness to assist with special requests, such as gluten-free options, added a nice touch to the overall experience. Some reviews even go so far as to describe the staff as feeling like a warm hug, indicative of the welcoming atmosphere they create.
While the vast majority of reviews are positive, highlighting the professionalism and politeness of the team, a few less favorable comments do exist. A handful point out instances of uncaring service or unhelpful management. However, these are overshadowed by the overwhelming number of commendations for the staff's hard work and dedication.
Overall, guests leave The Priory Hotel with glowing remarks about the attentive, lovely and efficient staff, making it clear that their experience was enhanced significantly by the hotel team.
The WiFi experience at The Priory Hotel seems to be a mixed bag according to guest reviews. On the positive side, the WiFi was described as perfectly adequate and pleasant with some guests finding it very good or even great in certain areas. The hotel provides the WiFi code upon check-in, ensuring guests can connect right away.
However, many guests reported significant drawbacks. A common issue was the WiFi's intermittent reception in the rooms. Some mentioned the connection could be patchy, particularly in the evenings and others found it to be slow or not working completely in certain parts of the hotel. While the reception might be fine during the day, evenings saw a notable decline in performance, making it too slow even for basic tasks like checking emails.
Additionally, there were no USB ports for electronics and the provided TVs weren't smart TVs, limiting entertainment options for the tech-savvy traveler. Furthermore, the app intended for ordering drinks and other services often didn't function properly.
In summary, while the WiFi service at The Priory Hotel has its good moments, it appears there is room for substantial improvement to meet the expectations of modern travelers looking for reliable and fast internet access.
The Priory Hotel offers a highly praised parking experience for its guests. Many reviews highlight the ease of parking and describe the ample space available, ensuring that finding a spot is stress-free. The hotel boasts its own private, secure car park, often noted for its considerable size and convenience. Guests appreciate the free, on-site parking which allows for easy access, including parking right outside some rooms. The spacious parking lot not only accommodates numerous vehicles but is also complemented by a nice terrace with a garden view. Though a few guests mentioned noise from the car park at night, the general consensus places significant value on the accessibility and quality of the parking facilities. The location of the car park is also convenient, close to the hotel premises, adding to the overall positive guest experience.
The Priory Hotel, boasting a historical charm and warm family atmosphere, has carved out a unique niche for itself as a three-star establishment. Despite a few setbacks related to its current rating, such as limited working spaces and occasional building works, guests have found the overall experience to be unexpectedly superior compared to some four-star accommodations.
Visitors have appreciated the hotel's relaxing environment, which is complemented by stylish decor often surpassing the standards of higher-rated hotels. While some facilities like the bar area were temporarily unavailable, the quality of service and the hotel's excellent management make up for it.
The staff at The Priory Hotel consistently receive high praise for being polite, friendly, accommodating and helpful. The restaurant is another highlight with very good food that adds to the overall positive experience.
Location-wise, The Priory Hotel is well-placed, making it a convenient choice for travelers. Overall, guests describe it as an awesome place that meets all their needs, despite minor setbacks such as occasional warmth and the challenge of navigating the hotel at night.
The Priory Hotel receives positive feedback for its accessibility, making it convenient for guests with disabilities. Visitors appreciate the easy parking access and the well-maintained elevator, which facilitate movement around the hotel. Additionally, the hotel is described as very accessible to all amenities, ensuring a comfortable and inclusive experience for disabled guests. While there are a few mentions of poor disability access and the presence of stairs that might pose a challenge, the overall sentiment highlights good accessibility features that accommodate guests with various needs.
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Location
The hotel's central position allows convenient access to local attractions, amenities and the picturesque surroundings of Caerleon. With easy reach to Cardiff and the M4, it serves as an ideal base for exploring southern Wales. Guests appreciate being within walking distance of family, shops, pubs and restaurants, making it perfect for both leisure and short getaways.
The stunning location, combined with historical significance and well-preserved decor, enhances the guest experience. Reviewers have also praised the beautiful setting and the excellent parking facilities. Whether visiting for its scenic beauty, rich history or simply a peaceful retreat, The Priory Hotel's superb location is an undeniable highlight.
Breakfast
However, not all reviews are favorable. Some guests find the breakfast menu limited, particularly noting a lack of traditional and continental options. There are complaints about inconsistent service with some reporting slow or inattentive staff. The Spanish theme is a point of contention with a few guests expressing disappointment that it deviates from a more traditional English breakfast. Issues with the quality of specific items, such as bacon and coffee, are also mentioned, alongside occasional dissatisfaction with temperature and freshness.
Overall, while many find the breakfast experience at The Priory Hotel to be a pleasant start to the day, there's an evident desire among some guests for a return to more traditional offerings and improvements in service quality.
Dinner
While the dining experience is largely positive, there are some points of contention. Some guests found the restaurant offerings to be too up-market and expensive with a few noting issues with the menu's variety and the cold sides at meals. Additionally, the dinner service has been reported as slow by several reviewers, impacting the overall dining experience for some.
Breakfast at the hotel receives mixed reviews; while many praise the quality and variety, a few guests have reported unsatisfactory experiences. The unconventional offering and the high cost of certain menu items are points of critique.
Despite these occasional drawbacks, the Priory Hotel's dining experience is celebrated for its superb food and beautiful presentation with many guests looking forward to returning for the excellent meals and lovely ambiance.
Rooms
The attention to detail evident in the room furnishings, including nice unusual furniture and beautiful hard wood floors, contributes to the hotel's lovely and homely feel. Rooms are well-appointed with modern amenities like Bluetooth radio/speaker sets, refillable large bottles of water and up-spec coffee options, catering to the needs of discerning travelers. Public areas, including a nice bar and restaurant, complement the rooms beautifully with a lovely atmosphere and decor.
Despite some instances of small room sizes and occasional noise, the overall guest experience remains overwhelmingly positive. The rooms are consistently described as clean, warm and comfortable with many guests exceeding their highest expectations. The spacious cottage garden rooms and upgraded accommodations are particularly noteworthy, providing an extra level of luxury and relaxation.
Overall, The Priory Hotel stands out for its superb rooms, spotlessly clean accommodations and beautifully decorated spaces, making it an ideal destination for travelers seeking a comfortable and memorable stay.
Beds
Several reviewers highlight the staff's friendliness and attentiveness, adding to the overall welcoming atmosphere of the hotel. The clean and tastefully furnished rooms contribute positively to the guests' stay.
However, there are notable mentions of some beds being too hard, small or squeaky. The occasional report of hard pillows, low beds and mattresses in need of replacement suggests room for improvement in ensuring a universally comfortable sleep experience. While many rooms offer cosy and comfortable beds, some guests have found the bedding to be less satisfactory, pointing out issues such as sagging mattresses and lumpy beds.
Overall, the bedding experience at The Priory Hotel generally leans towards comfort and cleanliness with a few areas that could benefit from upgrades to meet the standards of very discerning guests.
Cleanliness
Not only are the rooms spotlessly clean, but they are also comfortable and beautifully furnished, ensuring a pleasant stay for visitors. Guests have commended the maintenance of the hotel's exterior, including lovely gardens and well-kept public areas. While the majority of feedback emphasizes cleanliness, a few critiques mention areas needing improvement, such as dusty floors, dirty patio areas and certain corridors and stair carpets that could use more frequent cleaning.
Despite these minor critiques, the overwhelming majority of reviews praise The Priory Hotel for its exceptional dedication to cleanliness, making it a reliable choice for those prioritizing hygiene and comfort in their accommodations.
Staff
The reception and waiting staff receive particular praise for their efficiency and friendliness, contributing to a warm and pleasant stay for visitors. Several comments note that the staff's attentiveness and willingness to assist with special requests, such as gluten-free options, added a nice touch to the overall experience. Some reviews even go so far as to describe the staff as feeling like a warm hug, indicative of the welcoming atmosphere they create.
While the vast majority of reviews are positive, highlighting the professionalism and politeness of the team, a few less favorable comments do exist. A handful point out instances of uncaring service or unhelpful management. However, these are overshadowed by the overwhelming number of commendations for the staff's hard work and dedication.
Overall, guests leave The Priory Hotel with glowing remarks about the attentive, lovely and efficient staff, making it clear that their experience was enhanced significantly by the hotel team.
Wi-Fi
However, many guests reported significant drawbacks. A common issue was the WiFi's intermittent reception in the rooms. Some mentioned the connection could be patchy, particularly in the evenings and others found it to be slow or not working completely in certain parts of the hotel. While the reception might be fine during the day, evenings saw a notable decline in performance, making it too slow even for basic tasks like checking emails.
Additionally, there were no USB ports for electronics and the provided TVs weren't smart TVs, limiting entertainment options for the tech-savvy traveler. Furthermore, the app intended for ordering drinks and other services often didn't function properly.
In summary, while the WiFi service at The Priory Hotel has its good moments, it appears there is room for substantial improvement to meet the expectations of modern travelers looking for reliable and fast internet access.
Parking
3 Star
Visitors have appreciated the hotel's relaxing environment, which is complemented by stylish decor often surpassing the standards of higher-rated hotels. While some facilities like the bar area were temporarily unavailable, the quality of service and the hotel's excellent management make up for it.
The staff at The Priory Hotel consistently receive high praise for being polite, friendly, accommodating and helpful. The restaurant is another highlight with very good food that adds to the overall positive experience.
Location-wise, The Priory Hotel is well-placed, making it a convenient choice for travelers. Overall, guests describe it as an awesome place that meets all their needs, despite minor setbacks such as occasional warmth and the challenge of navigating the hotel at night.
Accessible
No, The Priory Hotel doesn't have any pool.
No, a spa isn't available at The Priory Hotel.
No, The Priory Hotel doesn't allow dogs.
Yes, parking facilities are available at The Priory Hotel.
No, The Priory Hotel doesn't have a gym.
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