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Summary of reviewsThe Big Island Hostel is highly praised for its incredibly friendly and helpful staff, who are always available and accommodating to guests' needs. Travis, Lotus and Dutch are particularly noted for their welcoming demeanor and multicultural dynamics. Despite a minor issue with the front door, the staff ensures that late arrivals and check-ins are accommodated. Gabriel, the managing director, sets an exceptional standard for customer service with his courteous and understanding approach. Guests appreciate the hostel's location, cleanliness and well-equipped kitchen, making for an excellent and welcoming experience overall.
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