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Summary of reviewsHotel Motto, located in the heart of Stara Zagora, receives significant praise for its strategic and convenient location. Guests appreciate its proximity to key attractions, restaurants, bars, shops and its easy access to transportation hubs, including the bus station. The hotel's position near the pedestrian street adds to the charm, making it an ideal base for visitors wanting to explore and enjoy a leisurely stroll around the area.
The accommodation excels in offering spacious, clean and quiet rooms. Many visitors comment positively on the large size, which comfortably accommodates families and groups and the clean, cozy atmosphere that enhances the overall comfort of the stay. The building itself is described as new and attractive with amenities such as efficient air conditioning adding to the pleasant environment. While a few remarks were made about occasional lapses in cleaning and musty smells, most reviews highlight the rooms' cleanliness and spaciousness as standout features.
Cleanliness is generally viewed positively at Hotel Motto with many guests praising the spotless condition of rooms, clean bed linen and towels. The hotel's quiet environment and well-maintained furnishings also receive commendations. There are minor mentions of poorly cleaned carpets, musty smells and inconsistent cleaning standards, but the overall sentiment leans towards an impression of a well-kept and clean establishment.
The staff at Hotel Motto are frequently acknowledged for their friendliness and helpful demeanor. Guests highlight the politeness and welcoming nature of the reception staff, appreciating their responsive and accommodating attitude. Exceptional assistance and courteous service from the administrators and front desk personnel contribute considerably to the positive guest experience. Despite some isolated incidents of less favorable interactions, the overwhelming majority of reviews express satisfaction with the staff's supportive and kind approach.
Beds at Hotel Motto receive mixed feedback. Many guests commend the comfort and coziness of the beds with several reviews describing them as very comfortable, warm and clean, adding positively to their sleep experience. However, a few reviews point out issues with thin mattresses, an unpleasant damp smell and beds not feeling adequately cleaned. Nonetheless, the general consensus indicates that most visitors find the beds comfortable and conducive to a pleasant stay.
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