4-Star HotelThis resort provides a blend of Moroccan-inspired design and modern comfort, featuring multiple swimming pools, a fitness center, and direct beach access. Its location and facilities make it suitable for both relaxation and activities.
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Summary of reviews related to the '4 Star' categoryMercure Quemado Al-Hoceima Resort frequently falls short of the four-star standard that it claims. Guests commonly highlight a discrepancy between the advertised rating and the actual experience, noting various lapses in services and facilities. The hotel is often described as deserving a three-star rating with a price-quality ratio that disappoints many.
Specific issues include the lack of basic amenities such as a shower wand and only providing a small bottle of water in the rooms. Additionally, concerns have been raised about privacy with balconies being separated only by a curtain. The buffet service is also mentioned as not meeting the expectations of a four-star establishment.
Facility maintenance is a recurring complaint with the property being labeled as dilapidated and unmaintained, which detracts from the overall experience. Additionally, guests find the staff to lack the necessary training and professionalism that a four-star rating would typically assure.
Overall, while the hotel presents itself as a four-star facility, the reality often falls short, making it feel more like a three-star establishment according to numerous guest reviews.
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