4-Star HotelThis resort provides a blend of Moroccan-inspired design and modern comfort, featuring multiple swimming pools, a fitness center, and direct beach access. Its location and facilities make it suitable for both relaxation and activities.
Show more
Summary of reviews related to the '4 Star' categoryMercure Quemado Al-Hoceima Resort frequently falls short of the four-star standard that it claims. Guests commonly highlight a discrepancy between the advertised rating and the actual experience, noting various lapses in services and facilities. The hotel is often described as deserving a three-star rating with a price-quality ratio that disappoints many.
Specific issues include the lack of basic amenities such as a shower wand and only providing a small bottle of water in the rooms. Additionally, concerns have been raised about privacy with balconies being separated only by a curtain. The buffet service is also mentioned as not meeting the expectations of a four-star establishment.
Facility maintenance is a recurring complaint with the property being labeled as dilapidated and unmaintained, which detracts from the overall experience. Additionally, guests find the staff to lack the necessary training and professionalism that a four-star rating would typically assure.
Overall, while the hotel presents itself as a four-star facility, the reality often falls short, making it feel more like a three-star establishment according to numerous guest reviews.
Show moreRead review summaries for all categories