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Summary of reviewsThe Best Western Naples Plaza Hotel is celebrated for its strategic location, conveniently situated near Interstate 75, making it an excellent base for exploring Naples with easy access to highways, restaurants, shops and local attractions. Though it is a bit removed from the city center and beaches, this distance results in a quieter environment, which travelers appreciate. The large, well-appointed rooms and overall value for money are frequently praised, further enhancing its appeal as a convenient and peaceful stay.
Guests have highlighted the breakfast as a noteworthy feature, offering a diverse and hearty selection including waffles, pancakes, cereals and scrambled eggs. This complimentary breakfast is lauded for its substantiality and pleasant presentation, despite occasional crowding and minor criticisms regarding variety and the use of plastic cutlery.
The rooms at the hotel are a standout, often described as spacious, comfortable and well-equipped with amenities such as refrigerators, microwaves and sometimes kitchenettes and balconies. Cleanliness is another strong point with many guests commending the high standards maintained by attentive housekeeping staff. Despite some reports of musty smells and outdated decor in certain areas, the general consensus is that the rooms provide excellent comfort and value for money.
The hotel's cleaning practices receive consistent praise with common areas and rooms kept tidy and well-maintained. Guests note the attentiveness of the cleaning staff, contributing to a safe and inviting atmosphere.
Staff friendliness is a key highlight with numerous guests appreciating the warm and professional service, particularly at the front desk and during breakfast. Specific staff members have been recognized for their exceptional service, helping to create a welcoming and pleasant experience.
Wi-Fi service at the hotel is generally good, though some guests encountered occasional connectivity issues in their rooms. The gym, while appreciated for its presence, could benefit from updates and improved maintenance. Conversely, the pool receives frequent praise for its size, cleanliness and the comfort provided by its heated water and jacuzzi.
The hotel is particularly recommended for families, offering spacious rooms, family-oriented amenities and a welcoming atmosphere for children. The free breakfast is a hit among families and the attentive staff enhances the family-friendly vibe.
Beds are mostly described as comfortable, though some variability in guest preferences regarding firmness and pillow comfort exists. Overall, the beds contribute to the restful sleep experience.
In summary, the Best Western Naples Plaza Hotel excels as a well-priced, strategically located option offering spacious and clean accommodations, friendly service and a pleasant family-friendly environment. Despite minor criticisms, its amenities, comfort and value for money make it a dependable choice for travelers.
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