4-Star HotelHotel Imperial Plaza & Spa offers a comfortable stay with its spa facilities and convenient location on Avenue Abdelkrime El Khatabi. It is well-suited for guests seeking relaxation and easy access to nearby attractions.
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Summary of reviews related to the '4 Star' categoryHotel Imperial Plaza & Spa has faced significant criticism regarding its four-star rating with multiple guests expressing dissatisfaction and describing it as not living up to a true four-star standard. Many reviewers have noted that the hotel's facilities and services do not correspond to those expected of a four-star establishment with outdated furnishings and basic amenities being frequent points of contention. Comments suggest that the hotel’s appearance is worn out and amenities such as coffee quality and room furnishings are subpar compared to other four-star hotels.
Complaints have also been directed towards the poor quality of breakfast and the lack of freshly ground coffee, both of which detract from the overall guest experience. Critics have compared the hotel unfavorably to lower star hotels in other countries, indicating that the value received does not match the price paid and some suggest the hotel’s rating might be more appropriate at two or even one star.
Despite these shortcomings, a few positive phrases highlight aspects such as good value for money, satisfactory service and spotlessly clean accommodations. The hotel has garnered praise for its friendly atmosphere with one guest describing it fondly as their second family.
Overall, the consensus indicates that while the hotel has redeeming qualities in cleanliness and service, its facilities and amenities fall short of a four-star rating, casting doubt on its advertised status.
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