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Summary of reviewsThe Quality Inn O'Hare Airport is highly appreciated for its exceptional location, offering convenient proximity to O'Hare International Airport, supplemented by a 24-hour shuttle service and free parking. This makes it an ideal choice for travelers with early flights or needing quick airport access. The hotel's location also benefits visitors wishing to explore local attractions and essential services, thanks to its easy access to highways and public transportation.
However, the absence of a provided breakfast, despite being advertised, has left many guests disappointed. The reason often attributed to COVID-19 measures did not suffice for many, leading to dissatisfaction amongst those expecting meals included with their stay.
Room opinions are generally positive with guests praising the clean, spacious and well-equipped rooms, furnished with essentials like refrigerators, microwaves and coffee makers. Comfortable beds and a quiet environment contribute to a restful stay. Despite this, some reviews highlight areas for improvement, particularly with outdated decor, occasional unpleasant odors and some cleanliness and maintenance issues.
The cleanliness of the hotel receives mixed feedback. While many guests commend the hotel for offering clean and comfortable rooms, as well as efficient and friendly cleaning staff, others note issues with the carpets, outdated common areas and occasional unpleasant smells. The friendliness and helpfulness of the staff, especially the front desk, receive consistent praise. Notable mentions of employees like Mira contribute to a positive atmosphere, although there are occasional criticisms about rude or inattentive behavior, particularly from the night staff.
Parking is generally appreciated for being free, but the limited spaces and safety concerns with the parking area are frequently noted. Some guests had trouble finding a spot when the lot was full and issues regarding cleanliness and security were highlighted.
The beds at the Quality Inn O'Hare Airport are frequently praised for their comfort, helping guests enjoy a restful night’s sleep with soft pillows and soundproof rooms, contributing to high satisfaction regarding sleep quality.
Overall, Quality Inn O'Hare Airport offers a convenient and comfortable stay for travelers, particularly for those with early flights due to its excellent location and transport services. Despite some areas needing improvement, most guests find the positives such as comfortable rooms, helpful staff and efficient airport shuttle service outweigh the negatives.
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