Mercure Perth
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Summary of reviewsMercure Perth is highly regarded for its central and convenient location in the heart of Perth, offering easy access to attractions like Elizabeth Quay, the Swan River, and various shops and restaurants. This makes it an ideal choice for both leisure and business travelers, as it provides proximity to the CBD and key transport links. Guests commend the charming rooms, efficient facilities, and the friendly staff that complement the hotel's strategic position.
The breakfast at Mercure Perth generally receives positive feedback, with a buffet offering great value, variety, and freshness. The availability of gluten-free options is a pleasant surprise for many, although some guests experience delays in service and find some aspects basic or repetitive. In contrast, the dinner experience is highlighted by the exceptional food and service at the restaurant, though room service occasionally falls short with issues like cold food or missing items.
Room accommodations are spacious and comfortable, making them suitable for families and groups. While some rooms show signs of wear, guests appreciate the cleanliness and the attentive staff, which enhance the accommodation experience. The rooftop pool and fitness facilities are particularly praised, adding a delightful touch to the overall stay with their inviting atmosphere and quality amenities.
Staff at Mercure Perth consistently impress with their friendliness and willingness to assist, providing excellent customer service that enhances guests' overall experience. The hotel’s dedication to ensuring a pleasant stay is a notable aspect of its appeal.
Free Wi-Fi is available, though its reliability varies among guests. The hotel’s parking options could be expensive, but alternative nearby facilities are suggested as more budget-friendly.
Families find Mercure Perth inviting, with family rooms and amenities like the rooftop pool ensuring an enjoyable visit. Kid-friendly dining options and thoughtful touches like toys and activity packs further contribute to a satisfying family experience.
Overall, Mercure Perth is a prime choice for travelers seeking comfortable, centrally-located accommodation with commendable service and amenities, despite occasional areas needing improvement.
Categories
The breakfast at Mercure Perth generally receives positive feedback, with a buffet offering great value, variety, and freshness. The availability of gluten-free options is a pleasant surprise for many, although some guests experience delays in service and find some aspects basic or repetitive. In contrast, the dinner experience is highlighted by the exceptional food and service at the restaurant, though room service occasionally falls short with issues like cold food or missing items.
Room accommodations are spacious and comfortable, making them suitable for families and groups. While some rooms show signs of wear, guests appreciate the cleanliness and the attentive staff, which enhance the accommodation experience. The rooftop pool and fitness facilities are particularly praised, adding a delightful touch to the overall stay with their inviting atmosphere and quality amenities.
Staff at Mercure Perth consistently impress with their friendliness and willingness to assist, providing excellent customer service that enhances guests' overall experience. The hotel’s dedication to ensuring a pleasant stay is a notable aspect of its appeal.
Free Wi-Fi is available, though its reliability varies among guests. The hotel’s parking options could be expensive, but alternative nearby facilities are suggested as more budget-friendly.
Families find Mercure Perth inviting, with family rooms and amenities like the rooftop pool ensuring an enjoyable visit. Kid-friendly dining options and thoughtful touches like toys and activity packs further contribute to a satisfying family experience.
Overall, Mercure Perth is a prime choice for travelers seeking comfortable, centrally-located accommodation with commendable service and amenities, despite occasional areas needing improvement.
Hotel Taking Steps Towards Sustainability
This hotel is listed as a sustainable option for travelers in Perth.
Family Friendly Hotel
This hotel offers family rooms, a pool, and a central location, making it a convenient choice for families.
Hotel near Nightlife Spots
Located in the heart of Perth, Mercure Perth is near many of the city's main attractions and nightlife spots. The hotel's central location provides easy access to bars and restaurants.
Business Hotel
Mercure Perth combines professional service with a vibrant atmosphere, making it a great choice for business travelers. It has stylish rooms, a rooftop heated pool and sauna, and a lobby bar. The hotel also provides high-speed internet, 24-hour room service, a 24-hour business center, and a dedicated conference floor.
Accessible Hotel
Mercure Perth features wheelchair-friendly Accessible rooms designed to cater to specialized needs. These rooms include spacious bathrooms with wheel-in showers and handrails, providing necessary support and ease of access.
Hotel with Gym
Mercure Perth has a state-of-the-art fitness center and a heated rooftop pool. The fitness center includes treadmills, stationary bikes, and strength-training machines.
4-Star Hotel
Located in the heart of Perth CBD, this hotel provides an ideal base for both business and leisure travelers. It offers a rooftop swimming pool, gourmet dining, and versatile conference venues.
Hotel with Outdoor Pool
Mercure Perth offers an outdoor pool, providing guests with a straightforward option for outdoor swimming and relaxation within the city center.
Hotel with Heated Pool
Has a heated rooftop swimming pool suitable for laps. This pool offers city views and is complemented by poolside loungers, providing a convenient spot for a swim.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
Guest Reviews
Mercure Perth is celebrated for its highly convenient and central location, offering easy access to various attractions and amenities within the heart of Perth. Guests consistently praise its proximity to main city sights, including Elizabeth Quay, the Swan River waterfront, and numerous shops, cafes, and restaurants. Its location allows visitors to explore the city by foot or through readily available public transport, making it ideal for those attending events at places like Langley Park or the Perth Concert Hall. The hotel is near not only shopping centers but also the CBD and key transport links, making it favorable for both leisure and business travelers. Guests also appreciate the pleasant rooms, efficient facilities, and friendly staff, which complement the hotel's strategic position in Perth. Overall, Mercure Perth serves as a perfect base for travelers looking to explore the city's vibrant scene with ease.
Mercure Perth's breakfast offerings receive a mixed, though largely positive, reception from its guests, which seems to reflect both satisfaction and room for improvement. The breakfast buffet garners praise for its excellent value, variety, and freshness, earning descriptors like "amazing," "fantastic," and "sumptuous" from many guests. Customers frequently note the diverse selection of options, both hot and cold, with some guests highlighting the availability of gluten-free choices as a pleasant surprise.
Despite these positive aspects, some drawbacks are mentioned, including occasional understaffing, prompting complaints about long waits for replenishing food items and a scarcity of cutlery and crockery. While many find the quality of the food to be satisfying, others consider it basic or average, with the repetition of menu items over multiple days drawing some negative comments. Pricing for the breakfast doesn't always match guest expectations, with some finding it overpriced for what was offered.
In summary, while the breakfast experience at Mercure Perth generally seems to leave guests pleased, improvements in service efficiency and variety could enhance guests' overall satisfaction.
The dining experience at Mercure Perth boasts a mix of impressions, with standout moments mainly attributed to the exceptional food and service in the restaurant. Guests have praised the delicious meals and wonderful service, noting that the restaurant was highly recommended by the staff and appropriately priced. Many found the dinner to be particularly tasty and enjoyable, ideal for both casual dining and special occasions like a friend's birthday dinner, where everyone had an enjoyable time.
However, some aspects of dining through room service fell short of expectations, with reports of food being delivered cold or without complete items. The quality of room service meals varied considerably, with some guests experiencing long waits and receiving meals that were deemed inedible or basic in flavor. Cleanliness in the restaurant and the absence of cutlery for in-room dining were also noted, suggesting areas for improvement in consistency and service delivery at Mercure Perth.
The Mercure Perth offers a generally satisfying experience when it comes to the room accommodations. Guests frequently praise the size of the rooms, noting that they are spacious and well-equipped, providing plenty of space for families and groups. Comfort is a standout feature, with many guests appreciating the comfy beds and clean linens. Despite some rooms showing signs of wear and tear, including outdated décor and fixtures, the cleanliness is consistently highlighted as a positive aspect. The hotel’s location is convenient, making it an excellent choice for those looking to explore Perth's attractions and enjoy the city's vibrant lifestyle. Even though some amenities and furnishings might be considered dated, the guest experience is enhanced by attentive staff who are commonly described as polite and efficient. Furthermore, the availability of facilities such as a heated pool and onsite dining adds to the overall appeal. While not without its flaws, especially regarding some rooms needing updates and occasional noise disturbances, the Mercure Perth provides a comfortable stay for visitors seeking a central and spacious accommodation option.
The beds at Mercure Perth have received a range of feedback from guests, with a majority highlighting positive experiences. Many reviewers found the beds to be exceptionally comfortable, often noting the ample provision of pillows and quality linen that enhanced their stay. Several guests also appreciated the spaciousness of the rooms combined with the comfortable bedding, adding to their overall enjoyment.
However, not all feedback was positive. A few guests reported experiencing discomfort due to hard or sagging mattresses, suggesting that some beds might benefit from updates. Despite this, the friendly and accommodating staff were frequently praised, contributing positively to the guest experience alongside comfortable beds and other amenities.
Overall, while there are areas for improvement, the comfort of the beds at Mercure Perth was a standout feature for many guests, making it a notable aspect of their stay at the hotel.
The Mercure Perth offers a consistently clean atmosphere that many guests find satisfactory for their accommodation needs. Visitors frequently commend the hotel's central location, which is both convenient and picturesque, providing easy access to the city. Rooms are typically described as spacious and comfortable, with some guests appreciating the scenic views from their windows. Staff friendliness and the attentive service they provide also receive high praise, further enhancing the stay experience at the hotel.
Despite generally favorable comments about cleanliness, certain areas of the hotel appear outdated or in need of refurbishment, especially the bathrooms. Instances of insufficient cleanliness, such as dusty surfaces and issues with mould, are noted occasionally. The maintenance of communal spaces like the pool area also draws some criticism, indicating it could benefit from improvements.
Overall, while the Mercure Perth is valued for its clean rooms, convenient location, and helpful staff, some aspects of its facilities require attention to meet the expectations of all guests consistently.
Mercure Perth is distinguished by its staff, who consistently impress guests with their friendliness, professionalism, and willingness to go the extra mile. The front of house team, including individuals like Rosa, Kaori, Matthew, and Alex, are repeatedly highlighted for their helpfulness and accommodating nature. The reception staff, noted for their promptness and courteous assistance, ensure that check-in and check-out processes are smooth and efficient.
Despite occasional instances of understaffing, the team at Mercure Perth remains committed to delivering excellent customer service, managing challenges with poise and effectiveness. Receptionists, notably Caroline, have been praised for providing VIP-worthy service, demonstrating the hotel's focus on personalized guest experiences.
Guests appreciate the warm, welcoming attitude of the staff, who are always ready to address inquiries or assist with storing luggage for early checkouts. This sense of hospitality extends to housekeeping and bar service, where staff maintain efficiency and approachability.
Overall, the staff's dedication to ensuring a pleasant and comfortable stay contributes significantly to the hotel's appeal, making Mercure Perth a prime choice for visitors seeking excellent service and a convenient location for exploring Perth's attractions.
Mercure Perth offers accommodation with complimentary Wi-Fi, receiving mixed reviews from its guests regarding the internet service. A number of visitors have praised the Wi-Fi, highlighting its reliability and ease of use, particularly valuing the free Wi-Fi password provided. However, several guests experienced significant issues, citing slow speeds and connectivity problems, which occasionally disrupted their work-related activities. Some noted that the signal in their rooms was too weak, while others had to resort to using their own mobile hotspots. Despite these challenges, the hotel’s central location remains a positive aspect, making it convenient for guests exploring the area.
Mercure Perth offers a well-regarded fitness experience that features a gym, pool, and spa located conveniently on the rooftop. The gym is praised for its great size and high-quality equipment, providing everything guests might need for a workout. Despite its small size, the fitness center is well maintained, clean, and offers good facilities, contributing to the overall ease and pleasantness of use.
While some reviews mention minor issues like dusty equipment and an inconvenient layout from certain rooms, the efforts of the staff to address and rectify these concerns are acknowledged. The friendly service at the front desk is particularly appreciated, ensuring a positive experience for guests.
Guests make good use of both the gym and pool daily, appreciating their adequacy and the nice atmosphere they offer. The rooftop pool adds an extra touch of enjoyment with its lovely heated setting, enhancing the fitness area. Despite the occasional mention of a lack of air circulation, the gym is still considered excellent and well-equipped. Given its great location and facilities, Mercure Perth stands out as a reliable choice for those seeking a comprehensive fitness experience during their stay.
Mercure Perth offers a delightful rooftop swimming experience that guests frequently highlight as a memorable part of their stay. The roof terrace hosts a heated pool, which proves to be a major attraction, especially for families traveling with children. Many visitors appreciate the warmth of the pool, even during cooler and rainy weather, making it an ideal spot to unwind and enjoy. Guests commend the convenience of the pool's location, with easy access and a pleasant atmosphere for relaxation.
The rooftop pool is often described as a bonus or highlight of the trip, providing a pleasant escape from the bustling surroundings of the city. Its elevated position offers a unique swimming experience, with views that guests find particularly charming. The pool's cleanliness is noted positively by numerous visitors, adding to the overall enjoyment of using the facilities.
Beyond the pool itself, the surrounding area enhances the experience with welcoming spaces where guests can relax. While occasional remarks point out room for improvement in maintenance, the general sentiment remains favorable, focusing on the enjoyment the pool provides. The addition of gym and spa facilities further complements the guest experience, establishing Mercure Perth as a well-rounded destination for leisure-seekers.
Overall, the rooftop pool and its accompanying amenities afford guests a pleasant respite, attracting families and leisure travelers alike to revel in the relaxing environment amidst their urban adventures.
Mercure Perth is a well-located hotel in the city, accessible by walking or public transport, providing convenient access to local attractions. The hotel offers on-site valet parking, noted by some as efficient and handy. Guests who booked packages that included valet parking found this service particularly beneficial. However, parking can often be a challenge, with the few available spots in high demand. While valet parking is convenient, it is considered quite expensive at $45 per day, which may surprise some guests who discover the charges upon arrival. For those without included valet service, parking can be found at nearby facilities, though it is often described as costly. Alternatives to the hotel's valet are sometimes recommended by guests, such as parking at the City of Perth Concert Hall, a short walk away, offering more competitive rates. Despite the parking challenges, the ease of access to the hotel and the cleanliness of the rooms contribute to a satisfactory stay for many visitors.
Mercure Perth offers a welcoming environment for families, making it an ideal choice for a staycation or family getaway. The hotel is praised for its spacious family rooms that comfortably accommodate up to four guests, providing a perfect setting for both relaxation and fun. Facilities like the heated rooftop pool are a hit among children and adults alike, with many appreciating the soothing water and the opportunity for family bonding.
The dining experience at Mercure Perth is highlighted by an amazing buffet breakfast with a wide selection catering to both adults and children. An added bonus is that each child can dine for free with a paying adult, which is an excellent benefit for family stays. The hotel also offers interconnected rooms, particularly suitable for larger family groups, ensuring everyone can stay close.
Located in a prime area of Perth, the hotel provides easy access for attending local events, such as the Perth Christmas pageant, enhancing the convenience for families looking to explore the city's offerings. Booking packages that include free parking and late checkouts add further value, reducing stress for those traveling with young children.
Despite minor issues such as inadequate room supplies and difficulties with emergency communication, an overall positive impression is evident. For those seeking budget-friendly family accommodations, Mercure Perth offers great value without compromising on comfort or location. The thoughtful touches, like giving each child a small toy and activity pack, reflect the hotel’s dedication to making family stays enjoyable and memorable.
Mercure Perth offers a comfortable stay in a prime location within the city's central business district, making it a convenient choice for visitors looking to explore Perth. The hotel is praised for its friendly staff, contributing to a welcoming atmosphere that enhances the guest experience. Despite mixed reviews on the hotel's star rating and facilities, it provides adequate room sizes, which are particularly appreciated for short stays. The hotel is recognized for its affordability, offering an economical option for travelers who prioritize location and service over lavish amenities. While some feedback highlights areas needing improvement, such as dated decor and cleanliness, Mercure Perth still provides pleasant experiences, especially for those seeking easy access to downtown attractions and a hospitable environment.
Mercure Perth emerges as an attractive choice for business travelers seeking comfort and convenience in the city's vibrant heart. The hotel enjoys an ideal location, strategically nestled close to conference venues, making travel seamlessly integrated with professional commitments. Guests repeatedly highlight its value for money, noting the affordability without compromising on essential amenities. The service stands out, marked by an efficient check-in and check-out process, ensuring guests experience minimal disruption.
The facilities cater specifically to business needs, offering quiet rooms conducive to rest and focus, alongside great conference and event facilities. The staff receive praise for their friendliness and helpfulness, enhancing the overall staying experience, which prompts many to consider Mercure Perth for future business trips. While the booking system occasionally causes confusion over included breakfasts and pre-paid rooms, these issues are overshadowed by the property's advantages for business travelers seeking a convenient, all-encompassing stay in Perth's central business district.
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Location
Breakfast
Despite these positive aspects, some drawbacks are mentioned, including occasional understaffing, prompting complaints about long waits for replenishing food items and a scarcity of cutlery and crockery. While many find the quality of the food to be satisfying, others consider it basic or average, with the repetition of menu items over multiple days drawing some negative comments. Pricing for the breakfast doesn't always match guest expectations, with some finding it overpriced for what was offered.
In summary, while the breakfast experience at Mercure Perth generally seems to leave guests pleased, improvements in service efficiency and variety could enhance guests' overall satisfaction.
Dinner
However, some aspects of dining through room service fell short of expectations, with reports of food being delivered cold or without complete items. The quality of room service meals varied considerably, with some guests experiencing long waits and receiving meals that were deemed inedible or basic in flavor. Cleanliness in the restaurant and the absence of cutlery for in-room dining were also noted, suggesting areas for improvement in consistency and service delivery at Mercure Perth.
Rooms
Beds
However, not all feedback was positive. A few guests reported experiencing discomfort due to hard or sagging mattresses, suggesting that some beds might benefit from updates. Despite this, the friendly and accommodating staff were frequently praised, contributing positively to the guest experience alongside comfortable beds and other amenities.
Overall, while there are areas for improvement, the comfort of the beds at Mercure Perth was a standout feature for many guests, making it a notable aspect of their stay at the hotel.
Cleanliness
Despite generally favorable comments about cleanliness, certain areas of the hotel appear outdated or in need of refurbishment, especially the bathrooms. Instances of insufficient cleanliness, such as dusty surfaces and issues with mould, are noted occasionally. The maintenance of communal spaces like the pool area also draws some criticism, indicating it could benefit from improvements.
Overall, while the Mercure Perth is valued for its clean rooms, convenient location, and helpful staff, some aspects of its facilities require attention to meet the expectations of all guests consistently.
Staff
Despite occasional instances of understaffing, the team at Mercure Perth remains committed to delivering excellent customer service, managing challenges with poise and effectiveness. Receptionists, notably Caroline, have been praised for providing VIP-worthy service, demonstrating the hotel's focus on personalized guest experiences.
Guests appreciate the warm, welcoming attitude of the staff, who are always ready to address inquiries or assist with storing luggage for early checkouts. This sense of hospitality extends to housekeeping and bar service, where staff maintain efficiency and approachability.
Overall, the staff's dedication to ensuring a pleasant and comfortable stay contributes significantly to the hotel's appeal, making Mercure Perth a prime choice for visitors seeking excellent service and a convenient location for exploring Perth's attractions.
Wi-Fi
Gym
While some reviews mention minor issues like dusty equipment and an inconvenient layout from certain rooms, the efforts of the staff to address and rectify these concerns are acknowledged. The friendly service at the front desk is particularly appreciated, ensuring a positive experience for guests.
Guests make good use of both the gym and pool daily, appreciating their adequacy and the nice atmosphere they offer. The rooftop pool adds an extra touch of enjoyment with its lovely heated setting, enhancing the fitness area. Despite the occasional mention of a lack of air circulation, the gym is still considered excellent and well-equipped. Given its great location and facilities, Mercure Perth stands out as a reliable choice for those seeking a comprehensive fitness experience during their stay.
Pool
The rooftop pool is often described as a bonus or highlight of the trip, providing a pleasant escape from the bustling surroundings of the city. Its elevated position offers a unique swimming experience, with views that guests find particularly charming. The pool's cleanliness is noted positively by numerous visitors, adding to the overall enjoyment of using the facilities.
Beyond the pool itself, the surrounding area enhances the experience with welcoming spaces where guests can relax. While occasional remarks point out room for improvement in maintenance, the general sentiment remains favorable, focusing on the enjoyment the pool provides. The addition of gym and spa facilities further complements the guest experience, establishing Mercure Perth as a well-rounded destination for leisure-seekers.
Overall, the rooftop pool and its accompanying amenities afford guests a pleasant respite, attracting families and leisure travelers alike to revel in the relaxing environment amidst their urban adventures.
Parking
Family
The dining experience at Mercure Perth is highlighted by an amazing buffet breakfast with a wide selection catering to both adults and children. An added bonus is that each child can dine for free with a paying adult, which is an excellent benefit for family stays. The hotel also offers interconnected rooms, particularly suitable for larger family groups, ensuring everyone can stay close.
Located in a prime area of Perth, the hotel provides easy access for attending local events, such as the Perth Christmas pageant, enhancing the convenience for families looking to explore the city's offerings. Booking packages that include free parking and late checkouts add further value, reducing stress for those traveling with young children.
Despite minor issues such as inadequate room supplies and difficulties with emergency communication, an overall positive impression is evident. For those seeking budget-friendly family accommodations, Mercure Perth offers great value without compromising on comfort or location. The thoughtful touches, like giving each child a small toy and activity pack, reflect the hotel’s dedication to making family stays enjoyable and memorable.
4 Star
Business
The facilities cater specifically to business needs, offering quiet rooms conducive to rest and focus, alongside great conference and event facilities. The staff receive praise for their friendliness and helpfulness, enhancing the overall staying experience, which prompts many to consider Mercure Perth for future business trips. While the booking system occasionally causes confusion over included breakfasts and pre-paid rooms, these issues are overshadowed by the property's advantages for business travelers seeking a convenient, all-encompassing stay in Perth's central business district.
Yes, Mercure Perth has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Mercure Perth.
No, Mercure Perth doesn't allow dogs.
Yes, parking facilities are available at Mercure Perth.
Yes, Mercure Perth has a gym.
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