Perth, 61 Canning Highway-31.977741,115.879319(Show on Map)
7.4
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Metro Hotel Perth enjoys praise primarily for its prime location, offering convenient access to nearby attractions, public transportation and essential amenities such as ample parking. The panoramic views of the Perth skyline and Swan River from many rooms are highly appreciated with the hotel's location being particularly favored for its proximity to Optus Stadium, Crown Casino, local restaurants and the airport. Visitors also regard the value for money and quiet ambiance as significant benefits, making it an ideal choice for various types of travelers.
Breakfast at the hotel receives mixed feedback; however, many guests enjoy the delightful and well-priced offerings, especially the cooked options and room service. Despite some negative experiences with service and food quality, the breakfast's overall value and convenience resonate well with numerous guests. Similarly, dinner services are subject to mixed reviews with many appreciating the tasty room service options while noting the limitations in menu variety and frequent restaurant closures. Guests often turn to nearby dining venues as an alternative.
The hotel rooms are generally praised for their spaciousness, comfort and modern decor in renovated areas. However, issues with dated infrastructure, cleanliness and noise disturbances are recurrent criticisms. These detract from the overall experience for some visitors, although many still find the rooms comfortable and well-equipped, particularly those that have been updated recently.
Cleanliness standards at Metro Hotel Perth garner mixed reviews with many guests citing issues such as mold, dirty carpets and outdated bathrooms. While some visitors appreciate the generally clean and fresh accommodations, inconsistencies in housekeeping services and the need for overall refurbishment are commonly noted.
The staff's performance is described as notably friendly and helpful by many guests, contributing to a pleasant overall experience. Nevertheless, there are reports of inconsistent service quality and instances of unfriendly or unprofessional behavior among some staff members, highlighting the variability in guest experiences.
Wi-Fi services at the hotel are another point of contention. While the complimentary Wi-Fi is appreciated, issues with weak and unstable connections significantly impact the guest experience. Many guests express dissatisfaction with the internet's reliability and speed.
Families find some aspects of Metro Hotel Perth accommodating, such as spacious rooms and convenient locations for family outings. However, the lack of specific family-oriented amenities and occasional noise disturbances can detract from a perfect stay. The comfortable beds frequently receive commendation, although experiences can vary with some guests finding the bedding uncomfortable due to sagging mattresses or poorly joined singles.
In conclusion, while Metro Hotel Perth boasts numerous appeals, particularly its location, views and friendly staff, attention to infrastructure updates, cleanliness, consistent service quality and more reliable Wi-Fi could significantly enhance the guest experience.
Categories
Golf
While not directly on a golf course, its location provides access to golf courses in the surrounding Perth area.
Family
The hotel offers affordable accommodation and is a good option for families on a budget.
Parking
Metro Hotel Perth provides parking facilities. It is located on Canning Highway, offering easy access to various attractions.
Cheap
This hotel offers affordable accommodation with basic amenities. It is located within a reasonable distance from the city center, making it a practical option for budget travelers.
Business
4 Star
Accessible
Gym
Room Types
Standard RoomWith views over the Darling Ranges or glimpses of Perth city, these spacious rooms feature internet access, complimentary tea and coffee making facilities a hairdryer; and en-suite bathroom with a bath and shower.
Please note that the rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Superior King Room with River ViewOffering spectacular views of the Perth City skyline and the Swan River, these spacious rooms include private balconies, internet access, complimentary tea/coffee making facilities, a hairdryer and an en suite bathroom with a bath and a shower.
Please note that the rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
One-Bedroom ApartmentThis apartment features kitchen facilities and a separate bedroom. It also includes internet access, complimentary tea/coffee making facilities, a hairdryer and an en suite bathroom with a bath and a shower.
Please note that the rate is based on 2 guests. There is no capacity for additional beds.
If you require the sofa bed, please contact Metro Hotel Perth in advance using the contact details found on the booking confirmation. Additional charges apply.
Executive RoomGuests staying in the 4 star Aspire Wing (opened 2016) will have the luxury of the following included:
- Free unlimited, high speed WiFi.
Please note that the price is based on 2 guests. There is no capacity for additional beds.
Economy Double RoomFeaturing free WiFi with room faces the Canning Highway. Tea and coffee making facilities, hairdryer and an en suite with bath and shower are provided.
Please note that the price is based on 2 guests. There is no capacity for additional beds.
Standard Room - Aspire WingGuests staying in the 4 star Aspire Wing (opened 2016) will have the luxury of the following included:
- Free unlimited, high speed WiFi.
Please note that the price is based on 2 guests. There is no capacity for additional beds.
Economy Room, 1 Queen Bed
Executive Room (Aspire Wing)
One-Bedroom Apartment
Standard Queen (Aspire Wing)
Standard Room
Superior Riverview
Guest Reviews
7.4
Good
Review Summaries
Location
Metro Hotel Perth receives numerous commendations for its prime location with an array of attractions nearby that make it extremely convenient for guests. Situated close to the city center, it offers easy access to public transportation links, including bus stops right outside the hotel. This makes exploring Perth a breeze, whether travelers wish to visit the stadium, zoo or various tourist destinations. The hotel's proximity to the airport, Crown Casino and Optus Stadium adds to its appeal for different types of travelers.
Guests particularly appreciate the beautiful views of the Perth skyline and the Swan River with many rooms featuring balconies that offer stunning cityscapes, especially at sunset. The location is also praised for its accessibility to great restaurants, local hotspots and excellent river bars. The central yet quiet area allows visitors to enjoy the bustling city without the usual traffic and noise disturbances.
The value for money and ample parking facilities are additional benefits, making it an ideal choice for both short stays and longer visits. The hotel's easy accessibility to highways ensures smooth commutes to Fremantle and other outer suburbs without the need to drive through the CBD.
Overall, Metro Hotel Perth's strategic location, coupled with its panoramic views and convenient amenities, make it a favored choice among travelers visiting the city.
Breakfast
Metro Hotel Perth receives mixed reviews regarding its breakfast offerings. Guests have highlighted a range of experiences, but the consensus tends toward impressive moments mingled with areas needing improvement. On the positive side, many guests found the breakfast to be delightful, noting that it was delicious, lovely and absolutely amazing. Furthermore, the convenience and value of the breakfast were appreciated by many with several noting the quality and timely service of room service breakfasts as well as the well-priced offerings at ground level.
The breakfast menu appeared to offer a good variety of options and there were compliments on specific items like the cooked breakfast. The restaurant itself was commended for its tasteful breakfast with guests enjoying the easy and affordable dining experience.
However, several critiques were voiced. Issues such as cold and undercooked food, short breakfast hours and the high cost relative to the experience were frequently mentioned. Negative comments also noted expired cereals, an underwhelming selection and instances where breakfast was served in less appetizing conditions, such as in plastic bags with takeaway containers. The service struggled at times with order accuracy and presentation, leading to disappointing starts to some guests' mornings.
Overall, while the breakfast at Metro Hotel Perth has its highlights, attention to consistency and quality could enhance the overall guest experience.
Dinner
At Metro Hotel Perth, guests have shared mixed reviews about their dinner experiences. On the positive side, many found the room service meals to be tasty with some even describing the service as amazing and the food delicious. Steak and other dishes were often noted for being well-cooked and enjoyable. However, the overall sentiment leans towards dissatisfaction for several reasons.
A significant number of guests mentioned that the hotel's restaurant and bar were frequently closed for dinner, leaving room service as the only option. This room service, while praised by some, was also criticized for its limited menu, small portions and additional fees. The presentation of the food, often served in styrofoam containers or plastic bags, did not meet many guests' expectations. The lack of amenities such as microwaves, toasters and cutlery in the rooms added to the inconvenience.
Some guests found the menu lacking variety, particularly noting the absence of options suitable for families and children. There were suggestions for adding more diverse choices, including Asian dishes. Additionally, issues such as long wait times for orders, overcooked meals and limited hours for dinner exacerbated the overall disappointment.
Despite these drawbacks, the proximity to a great pub and a lovely cafe nearby provided alternative dining options for guests. Overall, while there are commendable aspects of the dinner service at Metro Hotel Perth, there is considerable room for improvement to meet guest expectations more consistently.
Rooms
Metro Hotel Perth offers a mix of experiences when it comes to their rooms. On the positive side, many guests appreciated the spaciousness of the rooms, often noting large balconies that offer excellent views of the city or river. Comfort was frequently highlighted with many finding the rooms clean, comfortable and equipped with cozy beds. The modern decor in some of the newly renovated rooms received praise and the convenient location and affordability were well-regarded aspects for many visitors.
However, there were recurring issues that detracted from the overall experience for some guests. Several reviews mentioned that rooms were dated and in need of refurbishment with old carpets, outdated bathrooms and broken fixtures being common complaints. Cleanliness was inconsistent with some guests finding their rooms not cleaned properly or left with remnants from previous occupants. Noise was also a problem, both from within the hotel and from nearby highways, impacting the quietness of the stay. Other criticisms included limited room service, lack of essential amenities like microwaves and water glasses and the hotel generally appearing run-down.
Overall, Metro Hotel Perth seems to provide basic and spacious accommodations with potential for an enjoyable stay, especially if the room has been recently updated. However, its aging infrastructure and inconsistent service may leave some guests underwhelmed.
Beds
Metro Hotel Perth offers a mixed yet generally positive experience regarding bed comfort, according to guest reviews. Many guests found the beds to be very comfortable with phrases like "super comfy beds," "comfortable bed," and "huge beds, super comfortable" recurring frequently. The pillows also received praise for their comfort. Some specific mentions, such as "double king beds" and "large and comfortable bed," highlight satisfaction with the size and quality of bedding, which was often described as clean and well-made.
However, there were numerous mentions of discomfort as well. Some guests described the beds as "hard," "uncomfortable," and "very uncomfortable," with specific complaints about feeling springs and sagging mattresses. Phrases like "mattress was old and very uneven" and "beds sagging like hammocks" pointed out significant issues. A few reviews mentioned beds being essentially two singles pushed together, causing discomfort.
The bed quality varied significantly from room to room, leading to a disparate range of experiences with comfort at the Metro Hotel Perth. Despite this, the overall impression leans towards comfort, particularly in rooms that featured new or well-maintained bedding.
Cleanliness
Metro Hotel Perth has garnered mixed reviews about its cleanliness from its guests. While some guests noted that their rooms were clean, comfortable and even commended the hotel for having clean and fresh accommodations, a significant number of reviewers reported various cleanliness issues. Many guests highlighted concerns such as mold in showers, dirty bathrooms, unclean carpets and cockroaches both in rooms and public spaces. Rooms often appeared run down with stained carpets, dirty walls and unpleasant odors. Additionally, several guests mentioned that the bathrooms were dated and in need of renovation.
Housekeeping services appeared to be inconsistent with some guests praising the staff for being lovely and responsive, while others pointed out issues like dust, uncleaned dishes and dirty fingerprints on surfaces. Public areas such as hallways also seemed to lack proper cleaning with reports of them smelling musty and appearing worn out.
Despite these concerns, some guests managed to find positive aspects, noting the spaciousness of the rooms and the beautiful views from certain floors. However, the prevalent concerns about poor cleanliness and outdated facilities suggest that the hotel may need to invest in significant improvements to achieve a consistently satisfactory guest experience.
Staff
At the Metro Hotel Perth, guests have consistently highlighted the staff's performance, painting a varied picture. Many visitors encountered a team that was notably friendly, helpful and welcoming. The front desk staff and the night shift were frequently described as polite, personable and willing to go the extra mile, contributing to an overall pleasant experience for many. The professionalism and genuine friendliness of certain staff members, including the duty manager Antony and a lovely young cleaner, received special mention for their accommodating and helpful nature.
However, it's evident that the quality of service has been inconsistent. A significant number of reviews pointed out unfriendly and brusque behavior, particularly from some receptionists and managers. Reports of cold, disinterested and sometimes rude staff indicate that guest experiences can vary significantly depending on who is on duty. Issues such as language barriers and unwelcoming attitudes have also been noted, suggesting that while some team members excel in customer service, others fall short.
Despite these mixed reviews, there are many instances of the staff making efforts to accommodate guests, such as upgrading rooms with little hassle and assisting promptly with issues. The general consensus leans towards a friendly and helpful atmosphere, albeit with occasional lapses in service quality. Visitors who had positive interactions praised the staff's exceptional service and pleasant demeanor, indicating that when on point, the team at Metro Hotel Perth can leave a lasting positive impression.
Wi-Fi
Metro Hotel Perth presents mixed feedback regarding its Wi-Fi services. While some guests appreciated that Wi-Fi is provided freely, a majority expressed significant dissatisfaction with the quality and reliability of the internet connection. Common issues reported include weak or unstable connections, difficulty in gaining access and extremely low speeds. Many guests found the Wi-Fi to be unusable with frequent dropouts and signal problems in their rooms. Despite its complimentary availability, the substandard performance of the Wi-Fi detracted from the overall experience for many visitors. Overall, the Hotel may need to address these connectivity concerns to better meet guest expectations.
Parking
Travelers staying at Metro Hotel Perth frequently commend the hotel for its free and ample parking options, which include both open and undercover parking spaces. The convenience of on-site parking is highlighted, making it easy for guests to access their vehicles without any hassle. Although there are some concerns about the security and availability of parking spaces, particularly for larger vehicles, the hotel's location provides an advantage as it is accessible without the congestion typical of city centers. Some guests have noted tight and crowded conditions in the parking area, as well as issues with the size of parking spots. Despite these occasional drawbacks, the overall consensus is that the free parking provided is a significant benefit with many appreciating the ease of access and the provision of plenty of spaces. The facility also features disabled parking right outside the entrance, enhancing accessibility for all guests.
Family
Metro Hotel Perth receives mixed reviews regarding its family-friendly amenities, but there are several positive aspects for families traveling with children. Many families appreciate the spacious room sizes, which comfortably accommodate a family of four and the availability of beds for older children who prefer not to share. The hotel's location is also highlighted as ideal for family stays, being close to nearby restaurants and attractions, such as the zoo, which makes it convenient for outings.
However, there are areas where the hotel could improve to better cater to families. A choice of kids' menu options would enhance meal experiences. Some guests reported issues such as a lack of microwaves in rooms and cots not being available despite requests, which were problematic for those with young children. Noise disturbances late at night and the safety of the rooms were also concerns for some families. While the facilities are well-regarded for both families and couples, the hotel's laid-back attitude is enjoyed by some, but other families did not find it sufficiently family-orientated.
Overall, while Metro Hotel Perth offers some good facilities and a convenient location for family visits, it may benefit from addressing specific family needs more attentively to ensure a more comfortable stay.
4 Star
Metro Hotel Perth has garnered mixed reviews but remains a popular choice for many travelers. In terms of positive feedback, guests frequently praise the hotel for its superb and exceptional service, particularly highlighting the super helpful front desk staff. The hotel's convenient location offers easy access to the airport and beautiful views, which enhance the overall experience. Coupled with a fair price and agreeable price-performance ratio, many find value for their money here.
The small kitchen and room service options add to the comfort and the nice atmosphere contributes to a pleasant stay. Guests appreciate the front desk advice and the overall convenience of the hotel's amenities.
However, some reviewers express concerns that the hotel is not quite up to four-star standards. Complaints include the need for modernization, old rooms requiring maintenance and cleanliness inconsistencies. Additionally, a few guests mentioned safety concerns due to knocking sounds heard within the hotel. While some felt the four-star rating was justified, others considered it to be more of a 2-3 star establishment at best. Despite these issues, many still found the price to be great and overall satisfaction acceptable for a four-star hotel.
Business
Metro Hotel Perth provides a reasonable view and is conveniently located not too far from the stadium, making it appealing for business travelers attending events. Despite some booking confusion and Wi-Fi issues impacting business trips, the hotel is staffed 24/7 with reception being efficient and helpful. The support with baggage and overall pricing are commendable, catering well to business travelers. The work area may be small, but the comfort of the beds and views compensate for it. However, it might not be ideal for longer stays or families, as indicated by feedback on the cot's comfort. The secure environment and overall efficiency make it a reliable option for business visitors with many willing to stay again for future trips to Perth.
FAQ
No, Metro Hotel Perth doesn't have any pool.
No, a spa isn't available at Metro Hotel Perth.
No, Metro Hotel Perth doesn't allow dogs.
Yes, parking facilities are available at Metro Hotel Perth.
