Perth, 388 Murray Street .-31.951198,115.854019(Show on Map)
8.3
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Novotel Perth Murray Street stands out for its prime location in the bustling heart of Perth's CBD. The hotel's positioning is ideal for exploring the city with close proximity to a myriad of restaurants, cafes, bars and key attractions like Elizabeth Quay, King’s Park and RAC Arena. Accessibility to public transport further enhances convenience, making it highly recommended for shopping, sightseeing and attending events. Visitors also commend the modern and clean facilities, along with welcoming and helpful staff, ensuring a comfortable stay.
The breakfast offerings generally receive positive feedback with many guests praising the variety and quality of food available at the buffet. Highlights include a wide range of options catering to diverse palates, including some Asian dishes and alternative milks. The pleasant breakfast room enhances the dining experience. However, some reviews indicate issues with consistency, temperature of food and the cost, along with frustrations about coffee machines malfunctioning.
Dinner experiences at the on-site restaurant, Miss Mi, are praised for outstanding food and an excellent ambiance. The bar staff also receive accolades for good service and great cocktails. Despite some mixed feedback on room service with issues regarding app functionality, long wait times and the cost, the overall dining experience at the restaurant and bar remains highly satisfying.
Rooms are frequently highlighted as clean, modern and comfortable. Guests appreciate the stylish décor, spaciousness and particularly comfortable beds. Although some find the rooms smaller than expected and noted issues with noise and maintenance, the clean and well-appointed nature of the rooms contributes to a pleasant stay. The hotel's amenities, including a swimming pool and great views from higher floors, add to the positive experience.
Cleanliness across the hotel receives high praise with rooms and facilities described as very clean and spotlessly maintained. The cleanliness of the pool area, while generally positive, received mixed feedback with some noting lapses. Overall, the dedication to maintaining high cleanliness standards ensures a relaxing atmosphere.
The staff are frequently highlighted for their friendliness and helpfulness. Guests applaud the quick and efficient check-in process and the staff's professional conduct and willingness to go the extra mile. While there are occasional mentions of unhelpful interactions, the majority of reviews reflect a positive experience due to the staff's warm hospitality.
Wi-Fi services at the hotel are mixed in reviews. Some guests appreciate the ability to cast content to the TV and noted the fast internet speed. However, issues with poor signals in rooms, unsecured connections and sporadic functionality are common concerns.
The gym is well-equipped and well-maintained, offering 24-hour access and modern equipment. Some guests mentioned cleanliness issues in specific areas and occasional disruptions but generally found the gym to be a valuable amenity.
The heated pool is a highlight for many guests, particularly families, who enjoyed its cleanliness and inviting atmosphere. Although some reviews mention maintenance issues and overcrowding, the pool remains a delightful feature.
Parking is a notable concern with guests highlighting confusion, cost and limited availability with valet parking. Nearby off-site options, while more affordable, also come with their challenges. Arranging parking in advance is recommended to avoid inconvenience.
Novotel Perth Murray Street is well-regarded for being family-friendly with amenities like the chromecast feature, child cots and a heated pool being particularly popular. Families appreciate the spacious, comfortable rooms and the central location's ease of access to shops and attractions. Overall, the hotel's numerous amenities and strategic location outweigh the noted inconveniences, making it a popular choice for both families and general travelers.
Categories
Sustainability Journey
Holding a Sustainable Tourism Certification from Ecotourism Australia and 4-star NABERS ratings for Energy and Water, this hotel demonstrates a strong commitment to sustainability. Initiatives include 100% plastic-free meeting rooms, waste composting, energy and water-saving measures, removal of plastic water bottles, and the use of refillable and eco-friendly amenities. The hotel also collaborates on community environmental projects.
Spa
The hotel has spa facilities offering various treatments. Its central location makes it a convenient choice for travelers looking to combine spa services with city exploration.
Family
Provides spacious and stylish interconnecting rooms perfect for families. It offers two queen beds in its rooms.
Romantic
Located on Murray Street, Novotel Perth Murray Street offers a central location and modern accommodations. Its convenient amenities and city views provide a comfortable setting for a romantic city stay.
Pool
This hotel offers an outdoor terrace pool. It is also one of the best affordable Perth CBD Hotels with a pool.
Outdoor Pool
Parking
This hotel provides parking facilities. Novotel Perth Murray Street is in the heart of the city and offers convenient parking and proximity to shopping and dining options.
Accessible
This hotel offers comprehensive accessible accommodation, including wider entry and bathroom doorways, lever door handles, accessible height power points and switches, phone light and visual alarm for hearing impaired, and a pool hoist. Bathrooms feature hand and grab rails, a wall-mounted shower seat, a wide step-free shower with a slip-resistant floor, and access under the hand basin for wheelchairs.
Gym
This hotel features a 24-hour gym equipped with state-of-the-art equipment. It also offers additional wellness facilities like steam rooms, dry saunas and an outdoor heated swimming pool.
Outdoor Pool
Novotel Perth Murray Street features an outdoor terrace pool. This facility offers guests a convenient outdoor space for swimming and relaxation in the heart of the city center.
Honeymoon
4 Star
Room Types
Deluxe Double Room with Two Double BedsLocated on a high floor, this room features bathrobes and unlimited, refillable sparkling or still water during your stay. All rooms feature modern technology, including Chromecast, USB charge points and WiFi.
Superior Room with Two Double BedsThese rooms feature plush bedding and a bottle of complimentary spring water per person, daily. All rooms feature modern technology including Chromecast, USB charge points and WiFi.
Standard Double Room with Two Double BedsThe stylish Double room features plush bedding and bright design featuring Western Australia's colourful coastal scenery. It provides work and living spaces and you can stay connected with Chromecast and complimentary WiFi.
Deluxe King RoomLocated on a high floor, these rooms feature plush bathrobes and slippers plus unlimited, refillable sparkling or still water for the duration of your stay. All rooms feature modern technology including Chromecast, USB charge points and WiFi.
Superior King RoomThis spacious room features a bottle of complimentary spring water per person, per day. You can relax in plush bedding and all rooms feature modern technology including Chromecast, USB charge points and WiFi.
Standard King RoomYou can relax in these stylish rooms, which feature plush bedding and a bright, modern design featuring Western Australia's coastal scenery. Providing work and living spaces, you can stay connected with Chromecast and complimentary WiFi.
Executive King SuiteEnjoy panoramic city views from the separate living area and bedroom in this Executive King Suite. Treat yourself to the complimentary mini bar (excludes alcohol) and Nespresso machine. Also provided in the suite is a microwave, bathrobes and unlimited, refillable sparkling or still water.
Executive King RoomThe spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. This double room features a tea and coffee maker, TV, city views, as well as fruit for guests. The unit offers 1 bed.
Accessible Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a TV, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Accessible Superior King RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The double room features carpeted floors, a seating area with a TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Accessible Standard King RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Review Summaries
Location
Nestled in the heart of Perth, Novotel Perth Murray Street boasts a prime location that consistently impresses its guests. Positioned within the bustling CBD, the hotel offers unparalleled convenience for exploring the city. Visitors appreciate the proximity to a myriad of restaurants, cafes and bars, making it an ideal destination for both dining and nightlife. Key attractions such as Elizabeth Quay, King’s Park and the RAC Arena are within easy walking distance, adding to the hotel's appeal. Accessibility to public transport, including nearby train and bus stations, further enhances the ease of getting around. The hotel's modern and clean facilities, along with welcoming and helpful staff, ensure a comfortable and enjoyable stay. Whether for shopping, sightseeing or attending events, the central location of Novotel Perth Murray Street makes it incredibly convenient and highly recommended for anyone looking to experience the best of Perth.
Breakfast
At Novotel Perth Murray Street, breakfast offerings received a mix of praise and critique from guests. The majority of visitors lauded the breakfast selection, highlighting the variety and quality of food available at the buffet. Phrases like "amazing breakfast selection," "very good and varied breakfast," and "excellent breakfast included" epitomize the positive feedback with many noting the wide range of options that catered to diverse palates, including some Asian dishes and alternative milks.
Several guests emphasized the impressive array of choices, from a "large breakfast buffet with everything you could possibly need" to "fabulous breakfast" and even "one of the best (British/Asian style) breakfast buffets." Many appreciated the additions like chef-made omelettes and the availability of unlimited coffee and tea. The breakfast room was often described as pleasant, contributing to a delightful dining experience.
However, there were some criticisms about consistency and specific issues. Some guests mentioned that the breakfast menu remained unchanged for several days, bringing about repetitiveness. Others cited issues with the temperature of the food, describing items as not sufficiently warm and some found the quality wanting with terms like "mediocre breakfast" and "breakfast was disappointing."
Additionally, the coffee machines drew significant negative attention for frequent breakdowns and complexity, leading to frustrations. There were also mentions of the relative cost with several guests feeling that the breakfast was overpriced for the quality provided.
Despite these points, the general sentiment leaned towards satisfaction with the breakfast experience, especially when factoring in the variety and the pleasant ambiance of the breakfast area. For those who valued a broad selection and a comfortable dining space, the breakfast at Novotel Perth Murray Street generally met expectations.
Dinner
Novotel Perth Murray Street offers a variety of dining experiences with standout mentions for its on-site restaurant, Miss Mi, which many guests described as beautiful and the food amazing. Bar staff also received praise for their good service and great cocktails. The hotel provides dining options both in-room and at an on-site cafe with many guests enjoying delicious meals and pointing out the lovely seating area.
However, feedback on room service was mixed. Some guests found the room service food to be excellent, while others faced frustrations with the app not working, long wait times and the food being cold or overpriced. Additionally, there were comments about the limited and pricey menu options, particularly for special dietary needs like vegan or children's meals.
The hotel's prime location was frequently highlighted with numerous dining options and restaurants nearby, adding convenience for guests. Despite some issues with the room service, many found the main restaurant and bar offerings within the hotel to be of high quality, ensuring a satisfying overall dining experience.
Rooms
Novotel Perth Murray Street boasts a variety of room experiences, most of which are praised for their modernity and cleanliness. Guests frequently highlight the rooms as being very clean, stylish and comfortable. Many appreciate the spaciousness and well-maintained nature of the rooms, particularly noting that they were well-appointed and modern. The beds, in particular, were often described as very comfortable, contributing to a pleasant stay.
The hotel’s amenities, including the swimming pool and great view from higher floors, add to the overall positive experience. Its central location, close to restaurants and attractions like the RAC Arena, is another significant plus mentioned by many visitors.
However, some guests did find the rooms smaller than expected with space being cramped, especially when accommodating multiple beds. Additionally, several reviews pointed out issues with room cleanliness and maintenance, such as ineffective air conditioning and sporadic cleaning services. Noise from the bar and other areas also detracted from some experiences, especially in smaller rooms.
Overall, while there are some minor issues with room size and occasional maintenance lapses, the clean, modern and comfortable rooms, combined with the hotel's excellent location and amenities, make Novotel Perth Murray Street a solid choice for travelers.
Beds
Novotel Perth Murray Street's beds receive mostly positive reviews, highlighting their comfort and spaciousness. Guests frequently describe the beds as super comfortable and extremely soft, contributing to restful nights. Many mention the beds being large with some appreciating king-sized options. Phrases like comfy beds, very comfortable bedding and the best sleep in years suggest that the hotel pays significant attention to providing a relaxing experience.
However, some reviewers felt the beds were too soft for their liking, leading to discomfort or back pain. A few guests mentioned issues with the beds being small or having bed rollers that moved. There were also occasional comments about bed cleanliness or dissatisfaction with the pillows.
Despite these minor concerns, the overall consensus is that the beds at Novotel Perth Murray Street offer a high level of comfort, often described as divine and amazing, making it an attractive choice for travelers seeking a restful stay.
Cleanliness
Novotel Perth Murray Street stands out for its exceptional cleanliness, consistently impressing guests with its spotless rooms and well-maintained facilities. Reviews often highlight the modern, clean and comfortable rooms with many describing the hotel as "very clean" and "spotlessly maintained." The hotel’s clean and stylish interiors contribute to a refreshing and comfortable stay.
The pool area received mixed feedback—while some found it clean and pleasant, others noted instances where it was not as well-maintained. Despite a few inconsistent cleaning experiences and minor issues such as dusty surfaces or occasional careless housekeeping, the overall quality of cleanliness remains commendable, ensuring a relaxing atmosphere for guests.
The hotel's central location and modern amenities, combined with positive remarks on the cleanliness, make Novotel Perth Murray Street a favorable choice for travelers seeking both convenience and comfort. The staff's dedication to maintaining high cleanliness standards further enhances the overall guest experience, ensuring a pleasant and hygienic stay.
Staff
Novotel Perth Murray Street hotel has garnered a strong reputation for its exemplary staff, frequently highlighted as a standout feature by guests. Numerous reviews emphasize the consistent friendliness and helpfulness across various roles, from the reception to cleaning staff. Many guests appreciated the quick and efficient check-in process, often noting specific employees by name for their exceptional customer service.
The professional conduct of the staff extended beyond basic duties; they were described as attentive, accommodating and always willing to go the extra mile to ensure a pleasant stay. This attitude was notably appreciated in various instances, such as solving issues promptly and providing assistance with additional amenities.
While most reviews praise the staff for their kindness, courtesy and professionalism, there are occasional mentions of unhelpful or rude interactions, suggesting room for consistency improvement. Additionally, some guests indicated that the positive experiences made at the bar could benefit from better staff training.
Overall, the majority of the guests were impressed by the heartfelt hospitality and politeness displayed by the staff, affirming their integral role in creating a welcoming and enjoyable environment at Novotel Perth Murray Street.
Wi-Fi
The reviews for 'Novotel Perth Murray Street' present a mixed but cautiously optimistic picture of the hotel's Wi-Fi services. Visitors appreciated the ability to cast content from their phones to the TV, which kept children entertained during downtime. The internet speed was often noted as being very fast and brilliant, particularly when Wi-Fi was functioning correctly. Guests also found the Wi-Fi convenient and robust indoors with reliable and good performance in public areas.
However, there were several reported issues, including poor Wi-Fi signals in rooms, unsecured connections and instances where the Wi-Fi did not work at all. Some guests mentioned the process of sorting out Wi-Fi was a bit challenging, requiring assistance from staff, although the staff were generally prompt and helpful in resolving issues. The Wi-Fi was free, which was a plus, but frustrations arose from it cutting off after checkout and problems like room keys being tied to Wi-Fi access. In summary, while the Wi-Fi at Novotel Perth Murray Street has its strengths, particularly in public areas and for high-speed usage, there are notable concerns about reliability and ease of access, especially within guest rooms.
Gym
The gym at Novotel Perth Murray Street receives generally positive remarks from guests. Many describe the gym as well-equipped and well-maintained with high-end facilities, including excellent, modern equipment. It provides 24-hour access, which adds convenience for guests with different schedules. The fitness room's design, featuring a glass wall with views over Perth, enhances the workout experience. Guests appreciate the availability of both gym and pool facilities, often mentioning that these amenities contribute significantly to the overall positive experience at the hotel. However, there are occasional concerns about cleanliness in specific areas, such as the weights section. Some guests faced issues with gym access due to new lift cards and there were mentions of disruptions like gym cleaners being noisy. Despite these minor drawbacks, feedback about the gym remains predominantly favorable, highlighting it as one of the key benefits of staying at the hotel.
Pool
The pool at Novotel Perth Murray Street is largely praised by guests for being a highlight of their stay. The heated pool is frequently mentioned, providing comfort and warmth, especially on cold or rainy days. Many guests describe the pool as amazing, lovely and perfect, particularly enjoying its cleanliness and the inviting atmosphere. Families with children found the pool to be a great attraction, often noting that their kids loved it. The pool area's beauty and ample seating were also appreciated, although some reviews mention it could be neater and had issues like the pool bar being closed and a lack of towels.
There were a few concerns raised about the pool's condition, such as it being small, crowded or not entirely clean at times. Some guests experienced issues with the pool being too warm or too cold and encountering maintenance closures or insufficient sun beds. Despite these minor drawbacks, the overall sentiment is positive with many guests enjoying the heated, well-kept pool and finding it a delightful feature of their stay at the hotel.
Parking
When staying at Novotel Perth Murray Street, parking seems to be a mixed bag with both positive and negative feedback from guests. While valet parking is available and sometimes described as convenient, it often comes across as confusing, expensive and limited. Guests have mentioned the valet service is costly with prices quoted around $50 to $80 per night.
Despite the convenience of having valet parking, many visitors faced challenges, such as unclear instructions and the necessity to coordinate where to park upon arrival. Some cited the nearby Wilson car park as an alternative, noting its proximity and affordability at $10 per night, though experiences there varied as well.
For a more seamless experience, it's recommended to arrange parking in advance to avoid confusion and potential difficulty. The hotel offers no free parking and on-site options are limited. Off-site parking might be a bit of a hassle, but there are affordable choices like the CPP parking lot across the street.
Overall, while parking at Novotel Perth Murray Street is not ideal, it's workable with some preparation and patience. The hotel itself offers various amenities and central location benefits that may offset the parking inconveniences for many travelers.
Family
Novotel Perth Murray Street emerges as a go-to destination for families seeking a comfortable and enjoyable stay. Families frequently praised the hotel for its family-friendly atmosphere and amenities. The chromecast feature was a hit, keeping the kids entertained, while the heated pool was a popular spot among children. The provision of child cots and daily amenities further enhanced the family-centric experience.
Rooms were described as modern, light, spacious and comfortable with many guests appreciating the beautiful bathroom facilities and the availability of spacious family rooms and suites. Some visitors noted the necessity for more towels and breakfast options for kids but overall found the hotel very suitable for families.
The central location allowed easy access to shops and restaurants, highly benefiting a family stay. The presence of valet parking, good customer service and child-friendly meals also contributed to a smooth and convenient experience.
Despite some minor issues, such as occasional maintenance hiccups in the steam room and isolated instances of insufficient room space, the majority of families expressed satisfaction with the accommodation, amenities and overall atmosphere.
Above all, the pool area stood out as a highlight, providing a safe and fun environment for children. Thanks to its family-centric services and excellent pricing for family rooms, Novotel Perth Murray Street is recommended as an ideal choice for a family getaway.
Accessible
Novotel Perth Murray Street is highly praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel offers wheelchair-accessible rooms, including those with wet room type shower facilities and provides disability-friendly bathroom options. Guests appreciate the accessible features throughout the facility, including the entry points and accessible pools equipped with a hoist.
The hotel's location in the city center adds to its appeal with easy access to various amenities and facilities. The staff at Novotel Perth Murray Street are commended for ensuring handicap accessibility and accommodating accessible needs when possible.
Despite the largely favorable feedback, there were occasional instances where guests encountered issues such as the unavailability of accessible rooms or specific accessible facilities. Overall, Novotel Perth Murray Street is regarded as a well-equipped and thoughtful choice for travelers requiring accessibility features.
Outdoor Pool
The outdoor pool at Novotel Perth Murray Street has received a mix of feedback from guests, predominantly positive. Many visitors appreciated the rooftop pool, often described as lovely with the added bonus of being heated. This feature came as a pleasant surprise to several guests. The pool area was noted for having outdoor seating and lounge chairs, which provided a nice space to relax. Families with children made good use of the pool, although some noted it was slightly small and not always warm.
The pool's rooftop location was particularly praised, offering a beautiful view and contributing to a pleasing overall experience. However, some guests pointed out that the pool area could have benefitted from more sun beds and a more inviting atmosphere. Despite these minor drawbacks, the heated outdoor pool left a positive impression on many, making it a notable feature of the hotel. The presence of additional amenities such as a pool hoist also added to the pool's accessibility.
Honeymoon
Novotel Perth Murray Street emerges as an excellent choice for honeymooners. Described as an ideal honeymoon destination, the hotel provides a perfect place for those celebrating their union. The amazing honeymoon suite, noted for its soft mood, stands out as a highlight, designed to enhance the romantic experience. Guests praise the hotel's excellent service, which contributes to a memorable stay. The venue is recommended for anniversary celebrations, suggesting a continued commitment to special occasions and ensuring a stay tailored for romance. Overall, Novotel Perth Murray Street is perfectly suited for honeymoon trips and guarantees a memorable experience for newlyweds.
Romantic
For those seeking a romantic ambiance, Novotel Perth Murray Street emerges as an ideal destination. Many guests describe the hotel as a perfect spot for a romantic getaway, thanks to its cozy and quiet rooms tailored for couples. The romantic allure is further enhanced by the lovely drinks available at the lobby, setting the mood for an enchanting escape. Additionally, thoughtful touches like a beautiful plate of fruit and cupcake surprises add to the charm, although some noted an occasional lapse in special request acknowledgments. The hotel successfully caters to both romantic retreats and accommodating needs of various guests, making it a versatile choice for a memorable stay.
FAQ
Yes, Novotel Perth Murray Street has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Novotel Perth Murray Street.
No, Novotel Perth Murray Street doesn't allow dogs.
Yes, parking facilities are available at Novotel Perth Murray Street.
