Perth, 112 Melville Parade-31.990761,115.855025(Show on Map)
8.1
Very Good
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Checkin - Checkout dates
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Summary of reviews
Pagoda Resort & Spa excels in offering a convenient and attractive location that is both close to key attractions and set in a peaceful environment. Guests appreciate the hotel's proximity to the airport, city and scenic spots like the Swan River and South Perth with easy access to transportation. The comfortable and spacious rooms, many with balconies and spa baths, further enhance the guest experience, particularly for families. Free and plentiful parking is another valued convenience, particularly for those traveling from out of town.
The breakfast buffet at the resort receives generally positive feedback for its excellent variety, fresh food and dietary inclusiveness, though some guests find it pricey. Dinner experiences are mixed with many praising the delicious food, beautiful ambiance and helpful service, but some criticisms regarding cost and occasional inconsistencies in food quality and availability.
The resort staff are frequently highlighted as a significant strength, known for their friendly, professional and accommodating demeanor, which contributes to a welcoming atmosphere throughout the hotel. However, WiFi connectivity varies with some guests enjoying seamless access and others experiencing connectivity issues.
The spa facilities, including the in-room spa baths, are positively reviewed for their relaxation benefits, despite occasional cleanliness and maintenance issues. The gym, while appreciated for its 24-hour accessibility and equipment quality, could benefit from some updates and better air conditioning. The pool area stands out as a lovely and well-maintained facility that is especially appealing for families, though some guests note it can become crowded.
The cleanliness of the resort is generally well-regarded, though issues with consistency and attention to detail have been noted by some guests. Despite some criticisms, the overall positive aspects of spacious rooms, helpful staff and well-maintained facilities make Pagoda Resort & Spa a commendable choice for travelers looking for a balanced and enjoyable stay in Perth.
Categories
Honeymoon
This resort offers a relaxing spa and comfortable accommodations. It is located in Como, providing a tranquil setting. The resort is well-suited for couples seeking a peaceful getaway.
Spa
Offers a dedicated spa area with a range of treatments and facilities. The resort-style setting enhances the relaxation experience, making it suitable for both short getaways and extended stays.
Romantic
Located on Melville Parade, Pagoda Resort & Spa offers a relaxing retreat with its spa facilities and comfortable accommodations. Its serene environment and beautiful surroundings make it ideal for a romantic getaway.
EV charging stations
Pagoda Resort & Spa features EV charging stations. This allows guests with electric vehicles to charge their cars conveniently on-site, making their stay more enjoyable.
Outdoor Pool
Pagoda Resort & Spa is an aparthotel that features an outdoor pool. This provides guests with a swimming facility in a resort-like setting.
Heated Pool
Offers a heated outdoor swimming pool, spa, and sauna. The pool is noted as pleasant, warm, clean, and large enough for families, available daily from 7 am to 9 pm.
Pool
Heated Pool
Outdoor Pool
Parking
EV charging stations
Accessible
Gym
4 Star
Room Types
Superior King RoomSpacious 29sqm room with king bed, 2 person spa bath, 42-inch LCD TV with Foxtel / Cable TV Channels, work desk with ergonomic chair, tea/coffee making facilities, free Wi-Fi and mini-bar stocked with some free items. Superior Rooms offer either a balcony or river view - balcony or river view is on request and subject to availability.
Deluxe King or Twin RoomSpacious 36sqm room with 1 king bed or 2 single beds., 2 person spa bath, LCD TV with Foxtel / Cable TV Channels, work desk, tea/coffee making facilities, free Wi-Fi and mini-bar stocked with some free items. Some Deluxe Rooms feature a balcony. Bedding configurations and balconies are on request only and subject to availability.
One-Bedroom ApartmentSpacious 44sqm fully self contained and serviced daily. The apartment features a living area with lounge, dining table/chairs, 42-inch LCD TV with Foxtel, complimentary Wi-Fi access, fully equipped kitchen with oven, microwave, dishwasher, mini-bar stocked with some free items, laundry facilities with washing machine/dryer. The private bedroom features a king bed and en-suite bathroom with spa bath. Most apartments offer views overlooking the neighbouring park or tropical pool. Park or pool views are on request and subject to availability.
Two-Bedroom ApartmentTwo Bedroom Apartments are fully self contained and serviced daily and offer 73sqm of space, featuring two bedrooms each with own private en-suite bathroom with spa bath, individual laundry facilities and 32-inch LCD TV's. The shared living area encompasses a lounge, dining table and chairs, 42-inch LCD TV with Foxtel, Fully equipped kitchen with oven, microwave, dishwasher and mini-bar stocked with some free items. Complimentary Wi-Fi is included. Most apartments offer park or river views and balcony. Balcony, park or river views are on a request basis and subject to availability.
Pagoda SuitePagoda Suites offer 44sqm of elegant luxury with private lounge with Smart LED TV with Foxtel/Cable TV and satellite channels, mini-bar stocked with some free items, complimentary Wi-Fi access, Nespresso Coffee Maker with capsules, small dining table and chairs, lounge suite, work desk, tea and coffee making facilities, air-conditioning/heating, iron with ironing board, hair dryer, amenities, telephone, radio with alarm clock. The separate bedroom features a king bed, LCD TV and most with en-suite bathroom with spa bath. Balcony and two person corner spa bath are on request and subject to availability.
Accessible RoomThe Deluxe Accessible Room is well appointed with modern furnishings and fittings whilst providing special access requirements with walk-in shower (no spa bath). Room Features Include: LCD TV with satellite channels, tea and coffee making air-conditioning/heating, iron with ironing board, hair dryer, amenities, telephone, radio with alarm clock and mini-bar stocked with some free items. Complimentary Wi-Fi is included.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Pagoda Resort & Spa boasts an outstanding location that earns praise from its guests. Situated conveniently close to the airport, city and South Perth, the hotel offers easy access to prime attractions such as the Swan River, local cafes, restaurants and shops. The proximity to transportation hubs like the freeway and bus services makes it particularly accessible.
Guests appreciate the peacefulness of its setting on a quiet street, while still being near enough to enjoy vibrant city life. The hotel's central location allows for comfortable walks to nearby restaurants, the river foreshore and popular spots like the zoo. The area around the hotel, particularly Como and South Perth, is described as beautiful, adding to the overall appeal.
Parking options are plentiful and free, which is especially valued by those traveling from the country. The spacious rooms are frequently highlighted, offering comfort and clean amenities, fitting well for family stays. Despite its close proximity to the freeway, the soundproof windows ensure a tranquil stay.
The overall convenience and prime positioning of Pagoda Resort & Spa make it an exceptional choice for both leisure and business travelers looking to explore Perth and its surroundings. The ease of access to the city, coupled with a serene environment, provides a balanced and enjoyable experience for guests.
Breakfast
The breakfast experience at Pagoda Resort & Spa generally garners positive feedback from guests, highlighting the buffet's range and variety. Many reviewers describe the breakfast as excellent, amazing, delicious and fantastic, noting the fresh food and good selection. Guests appreciated the substantial spread, which includes American and continental options plus a variety of juices, coffee and tea. The food presentation receives praise and the inclusion of different dietary requirements is particularly well-received.
However, opinions on the value and quality of breakfast vary. Some find the breakfast pricey at $30 per head with a few pointing out that the quality does not justify the cost. Common complaints include the food being cold, dry, stale or lacking flavor and a desire for more variation. On rare occasions, the breakfast was described as poor or below average with specific grievances about items like eggs not being freshly made and limited gluten-free options.
Despite the mixed reviews, the breakfast service's positive aspects, including a good selection and pleasant service, remain a recurring theme in guest feedback.
Dinner
The dinner experience at Pagoda Resort & Spa has received mixed reviews from guests. On the positive side, many guests praised the restaurant for its delicious and superb food with some highlighting specific dishes like the beef sirloin with garlic prawns and the Moroccan spiced chicken. The restaurant is noted for its beautiful ambiance and exceptional service. Guests enjoyed generous portions, family-friendly menu options and a variety of tasty food from the bar and restaurant.
Several reviews mentioned the convenience and quality of room service with some describing the in-room dining as very tasty and restaurant-standard. Many appreciated that the kitchen stays open late, making it convenient for late arrivals or busy days.
However, there were also some criticisms. Several guests found the food to be overpriced, average or even below standard. Issues with cold food, chewy calamari, overcooked chicken and small portions were reported. A few guests experienced long wait times for their meals and drinks and there were complaints about the limited menu options and occasional closures of the restaurant and bar, which disrupted plans.
Overall, while the restaurant at Pagoda Resort & Spa has delighted many with its quality and service, there is room for improvement in consistency and value for money.
Rooms
Pagoda Resort & Spa offers guests a mix of experiences, particularly when it comes to their rooms. Many visitors find the rooms to be spacious, clean and attractively decorated with comfortable beds and well-appointed furnishings. Numerous reviews highlight the large size of the rooms, the elegance in decor and the inclusion of amenities such as balconies, personal spa baths and fully-equipped bathrooms. The resort's rooms often receive praise for being a good value for money with many guests noting the comfort and cleanliness that contribute to a pleasant stay.
However, the feedback is not uniformly positive. Some guests express concerns about housekeeping standards, noting instances of dust, stains and unpleasant odors, including mold and cigarette smoke. Additionally, there are mentions of outdated furniture and fixtures, suggesting a need for renovations and updates. Specific issues such as faulty balcony doors, slippery bathrooms and insufficient room cleaning have been noted, detracting from the overall experience for some visitors.
Overall, while Pagoda Resort & Spa’s rooms generally satisfy in terms of space and comfort with many visitors having positive stays, attention to maintenance and consistent cleanliness could significantly enhance the guest experience. For those concerned with the most up-to-date and pristine conditions, it might be worth verifying recent reviews or requesting a recently renovated room.
Beds
The beds at Pagoda Resort & Spa receive mixed reviews, though the majority of guests express satisfaction with their sleeping arrangements. Many guests praise the beds, describing them as comfortable, large and quiet with some even considering them among the most comfortable they've experienced in a hotel. Phrases like "extremely comfortable," "huge and super comfy," and "very comfortable" frequently come up, reflecting a general trend of positivity.
However, not all guests share this sentiment. A notable number remarked that the beds were too hard, comparing them to sleeping on concrete or a plank of wood. Some guests also mentioned issues with bedding quality, noting that covers were thin and pillows were often uncomfortable or lumpy.
Guest rooms are frequently complimented for being spacious and featuring good bedding and linens, which add to the overall comfort. Despite some discrepancies in bed comfort levels, the resort appears to maintain a decent standard of cleanliness and bed maintenance, helping to ensure a generally pleasant stay.
In summary, while the comfort of the beds at Pagoda Resort & Spa varies among guests, many find them to be exceptionally comfortable and conducive to a restful night. However, there are occasional concerns about firmness and bedding quality that future visitors might want to consider.
Cleanliness
Pagoda Resort & Spa has received mixed reviews regarding its cleanliness. On the positive side, many guests noted that the rooms and facilities were generally very clean, spacious and well-presented. Several reviewers mentioned that everything was clean and tidy with one noting that the entire hotel was spotless. The hotel's maintenance staff were praised for keeping the common areas, such as the lobby and pool, in a clean condition and guests highlighted the clean and fresh rooms as a strong point.
However, there were significant concerns about the consistency of cleanliness. Some guests found their rooms to be poorly cleaned with issues such as dirty carpets, stained couches, mould in bathrooms and dirty surfaces. Specific complaints included mouldy bathroom cupboards, unclean spa baths and dusty areas. Instances of trash left from previous guests and poorly cleaned kitchen spaces were also reported. Several reviewers felt that the cleaning staff needed to pay more attention to detail, citing dirty glass tables, fingerprints on surfaces and the presence of spider webs and cockroaches.
Despite these concerns, the hotel was often described as modern and comfortable with many reviewers appreciating the spacious rooms and quality decor. However, it is clear that improvements in housekeeping could significantly enhance the overall guest experience at Pagoda Resort & Spa.
Staff
The Pagoda Resort & Spa has earned high praise for its staff, who are consistently described as friendly, professional and accommodating. Guests frequently highlight the warm and welcoming demeanor of the staff, noting that they are attentive and eager to assist with any needs. The reception team, in particular, comes across as efficient and courteous, making check-in and check-out processes smooth and hassle-free. Reviews commonly depict the staff's reliability and willingness to go the extra mile to ensure a pleasant stay with many observers pointing out specific team members who left a positive impression.
The resort's hospitality extends beyond reception with restaurant staff and housekeeping receiving recognition for their polite and helpful service. Guests appreciate the friendly atmosphere, which is maintained throughout different areas of the resort. Instances of exceptional service, such as accommodating late check-ins and special requests, also bolster the resort’s reputation.
However, some reviews mention occasional lapses, including unhelpfulness or rudeness from a few staff members. Yet, these appear to be exceptions rather than the rule. Overall, the recurring themes of staff kindness, helpfulness and professionalism contribute significantly to creating a welcoming environment at Pagoda Resort & Spa, making it a commendable choice for travelers seeking attentive and friendly service.
Wi-Fi
At Pagoda Resort & Spa, guests have mixed experiences with the hotel’s WiFi. While some guests found the WiFi to be excellent, fast, strong and easy to connect to, others encountered significant issues. Reports included very limited to no internet access during their stay, intermittent connectivity and periods of complete outage. Some guests appreciated that the WiFi was included and managed to use it for streaming services like YouTube and Netflix on the TV, although certain rooms did not have these features. Overall, while the hotel does offer WiFi, its reliability seems to vary significantly with some guests able to enjoy a seamless experience and others facing considerable difficulties.
Spa
The spa facilities at Pagoda Resort & Spa have garnered a mix of reactions from guests with a predominance of positive feedback. Many guests found the in-room spa baths delightful, describing them as lovely, amazing and a highlight of their stay. The convenience of having a spa bath in every room was frequently praised with guests appreciating the quick filling, spacious tubs and the overall relaxing experience they provided. Furthermore, the inclusion of other amenities such as the gym, swimming pool and sauna contributed to a well-rounded spa experience.
However, some reviews pointed out various cleanliness and functionality issues. Instances of stained jets, dirty water and spas not working detracted from the seamless experience for a few visitors. Some spas required additional cleaning by guests or had maintenance issues, which occasionally led to dissatisfaction.
On the whole, the spa facilities at Pagoda Resort & Spa stand out as a major attraction, contributing significantly to the relaxation and enjoyment of the stay, despite a few concerns about maintenance and cleanliness that could benefit from attention.
Gym
Pagoda Resort & Spa offers a gym facility that has received a mix of reviews from guests. Many guests appreciated the gym, describing it as a real plus with well-maintained and nice equipment. The availability of a sauna, gym and swimming pool added to the positive experience with several guests finding the gym amenities to be a great feature of the hotel.
Additionally, the hotel's gym is conveniently open 24 hours, providing flexibility for guests' workout schedules. Despite these strengths, some guests noted areas for improvement. Issues such as the absence of air conditioning, an empty sterilizing container and water filters needing attention were highlighted. Others mentioned that the gym's size was small and could use an upgrade, though it remained a beneficial amenity overall.
Overall, the gym at Pagoda Resort & Spa is a valued feature, though it could benefit from some enhancements to meet guests' expectations fully.
Pool
The Pagoda Resort & Spa boasts a lovely and well-maintained pool area that guests frequently appreciate and enjoy. With amenities such as a gym, sauna and secure parking, it offers a comprehensive suite of facilities that enhances the overall experience. Guests particularly appreciate the heated pool, although there have been occasions when the heating was not operational, resulting in a chilly swim. The pool area is often highlighted for its cleanliness, spacious design and excellent upkeep—features that families with children find especially delightful.
Despite these positive points, there are a few areas for improvement. The pool occasionally closes for cleaning and some guests have noted that it can get crowded, making chairs and pool towels difficult to find. A few reviews also mention issues with murky water or unclean tiles, suggesting that regular maintenance could be more thorough. Additionally, accessibility remains a concern with guests pointing out the lack of rails for individuals with disabilities or sore joints.
Overall, the pool at Pagoda Resort & Spa is a significant highlight, particularly for families and those looking to relax in a well-equipped environment. While a few issues with cleanliness and access were noted, the pool and surrounding facilities generally leave a positive impression.
Parking
The parking situation at Pagoda Resort & Spa offers a mix of convenience and security, but not without some additional costs. Guests consistently highlight the availability of secure parking, which many find to be a significant advantage with some mentioning that it is free. The large, well-monitored parking area adds to the sense of security and the ease of parking is frequently commended.
However, several guests express dissatisfaction with the additional fees for parking, typically $15 per night, which they feel should be included in the room rate. This fee often comes as a surprise, as it isn't always mentioned during booking. Despite this, there are plenty of alternatives, such as free street parking nearby, which some guests opt for to avoid these extra charges.
Occasionally, there are reports of parking being less than ideal in terms of space or lighting, but these instances seem relatively rare compared to the overall positive feedback about the parking's convenience and security. The blend of secure and accessible parking options generally meets guests' needs, although an upfront disclosure about the associated costs might improve overall satisfaction.
EV charging stations
Pagoda Resort & Spa offers several amenities for electric vehicle (EV) owners, including the ability to charge their cars on-site. Guests have noted the convenience of EV charging stations, highlighting the availability of chargers. The resort provides secure parking options and there are public car parks equipped with EV charging capabilities. Though the service seems to come with a fee, the presence of these chargers ensures that guests with electric cars have a reliable and secure place to charge their vehicles.
4 Star
Pagoda Resort & Spa presents itself as a four-star hotel and delivers a generally positive experience appreciated by many guests. The facilities and services offered, such as the comfortable rooms, helpful staff and good location, align well with what one can expect from a modern four-star establishment. Guests often note that the hall staff are lovely and the check-in experience is wonderful.
However, certain aspects of the hotel fall short of the four-star standard. Feedback indicates a need for renovation with some areas of the hotel appearing run down and in need of tender loving care (TLC). Some guests were disappointed with the comfort of the beds, the condition of the spa bath and the occasional lack of readiness of rooms. Additionally, the pool being closed and the slow dinner service have been points of critique.
The quality of meals, especially breakfast, received mixed reviews with some guests finding the food cold and the dinner menu average. Despite these issues, the hotel’s amenities and overall quality are considered suitable for a four-star rating, though not achieving the luxury some expect from a 4.5-star hotel. Overall, the Pagoda Resort & Spa is a decent choice offering good value for money, especially when compared to other hotels, though some improvements are needed to fully meet four-star expectations.
Accessible
Pagoda Resort & Spa receives favorable remarks from guests regarding its accessibility features. Located close to bars and the town, the hotel boasts a fantastic, accessible location. The modern amenities in the suite, which are designed to be wheelchair accessible and the easy access to facilities, provide a comfortable stay for those with disabilities.
Guests appreciated the handrails and noted that the hotel is overall accessible to all, meeting the described standards. Accessible parking consistently met guests' needs with always an accessible space available. The resort ensured that staff were accommodating towards accessibility demands, further enhancing the experience for guests with disabilities.
However, it is important to note that some guests found issues with easy wheelchair access and there were reports of discrepancies in booking an accessible room through certain platforms. Despite these minor setbacks, the hotel's commitment to accessibility was generally well-received, offering a positive and inclusive environment for all visitors.
Heated Pool
The Pagoda Resort & Spa features a heated pool that guests frequently highlight in their reviews. Many describe the pool as a pleasant and warm retreat, contributing to a relaxing experience. The area around the pool is noted to be nice and maintains a clean environment, which includes free towels provided for guests' convenience. The pool is large enough to accommodate families and offers a comfortable temperature for all. However, a few guests mentioned inconsistencies with the pool's heating, pointing out that it was not always as warm as expected. Overall, the heated pool and accompanying spa area are well-regarded amenities, creating a satisfying and enjoyable atmosphere for visitors.
Outdoor Pool
Pagoda Resort & Spa's outdoor pool area receives considerable praise from guests with many describing it as lovely, fantastic and a highlight of their stay. The pool's large size and heated feature make it enjoyable for both adults and children, ensuring comfort and fun. Guests appreciate the clean and well-maintained pool, which also offers privacy and shade. The area provides a great atmosphere for socializing or simply relaxing by the comfortable poolside seating. Friendly staff further enhance the positive experience around the pool, making it a perfect spot for families and leisure travelers looking to unwind and enjoy beautiful views.
Honeymoon
Pagoda Resort & Spa is frequently highlighted as a wonderful destination for honeymooners. Guests regularly describe it as an ideal venue for a romantic getaway with many choosing it specifically to celebrate their honeymoon. The honeymoon suites and packages receive commendations for their excellence and affordability, providing a fantastic overall experience. Reviewers repeatedly mention the exceptional service provided by the staff, which enhances the romantic ambiance of the place. Special honeymoon dinners and spa treatments are popular among couples looking to add a touch of luxury to their stay.
Additionally, Pagoda Resort & Spa also stands out as a venue for weddings and anniversaries. Many guests have had memorable experiences celebrating their anniversaries at the resort, praising the special packages and serene location. The rooms, especially designed for such occasions, add to the romantic and intimate feel, making it a perfect setting for couples to enjoy a special moment together. Overall, the resort consistently delivers on providing a memorable and romantic atmosphere ideal for various celebrations, particularly for those marking significant milestones in their relationships.
Luxury
Pagoda Resort & Spa has garnered positive feedback for its inviting luxury and top-notch services. Guests frequently highlight the resort's lovely apartments and spacious luxury rooms, noting their clean and stylish decor, as well as upgraded facilities that elevate the experience. The luxury suites, in particular, are lauded for their luxe layout and design, offering a high-end stay that many find impressive.
The resort's spa is another standout feature with reviewers describing it as a value-for-money luxury amenity. Hands-on attention from the staff, reflected in impeccable room service, adds to the sense of being in an inviting and relaxing environment. Despite a few remarks on it being an older establishment, the Pagoda Resort & Spa maintains a fresh and classy ambiance that many guests appreciate.
Conveniently located, the resort combines modern room access and a quiet, luxurious atmosphere, making it a hidden gem for travelers seeking an upscale yet affordable retreat. While perceptions of luxury vary with some guests expecting a bit more elegance, the general consensus speaks to the resort as a lovely, luxurious holiday destination that offers good value for money.
Romantic
Pagoda Resort & Spa provides an ideal setting for a romantic escape, featuring charming decorations and inviting rooms. Many guests appreciated the quiet environment that fosters a sense of tranquility and privacy, making it perfect for a little weekend getaway or a longer holiday romance. The spacious rooms often come with spa baths, although there were occasional issues with them not working and it was suggested that bubble baths should be provided for romantic moments.
The resort's location is frequently praised for its peaceful atmosphere and it offers a variety of romantic activities. Guests enjoyed romantic dinners with some evenings enhanced by additional perks like free chocolate and a special dinner dance on New Year's Eve. The resort's ambiance made it feel like a Balinese escape, adding to the sense of being on a luxurious holiday.
Couples found the honeymoon suite particularly delightful and many celebrated their honeymoons at this serene spot. The romantic packages available add a special touch to the stay with thoughtful inclusions that heighten the overall experience.
While most reviews highlighted the tranquil environment, a few noted that sounds from neighboring rooms could occasionally disrupt the peace. However, for many, Pagoda Resort & Spa has become their go-to destination for a romantic getaway, thanks to its combination of serene location, comfortable accommodations and romantic amenities.
FAQ
Yes, Pagoda Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Pagoda Resort & Spa.
No, Pagoda Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Pagoda Resort & Spa.
