Airport Suites Hotel
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Summary of reviewsThe Airport Suites Hotel enjoys widespread praise for its prime location, particularly its close proximity to the airport and complimentary shuttle service. Guests find this extremely convenient for early flights and layovers, emphasizing the quiet and clean environment as well as accessibility to nearby shopping areas and restaurants. The professionalism and responsiveness of the staff also enhance the overall experience.
While guests appreciated the spaciousness, comfort and basic amenities provided in some rooms, like refrigerators and TVs, there were numerous complaints about cleanliness and maintenance issues. These included dirty carpets, stained sheets and musty odors, along with broken furniture and mold in some bathrooms. Noise and a lack of privacy were additional concerns with many guests feeling the rooms did not match the advertised standards.
The cleanliness of the hotel varied greatly with a mix of positive and negative experiences. While some guests found their rooms clean and neat, others encountered significant issues like filth, mold and insects in various sections of the hotel including bathrooms and the pool area.
When it comes to food services, the hotel has significant drawbacks. Guests were generally disappointed by the absence of breakfast and dining options with many noting a lack of kitchen services and the misalignment between advertised and actual services. Alternatives like dining outside the hotel or ordering fast food did not fully alleviate these concerns, affecting the perceived value for money.
The staff often receive high marks for their friendliness, helpfulness and professionalism, though there are some inconsistencies. Instances of abruptness or lack of motivation among certain staff members were noted, suggesting room for improvement in overall customer service.
Other amenities like the free wifi and the outdoor pool garnered mixed feedback. While some guests enjoyed a good wifi connection and an inviting pool area, others faced issues with internet connectivity and noted that the pool sometimes appeared dirty or poorly maintained. Parking was also a mixed experience with some guests finding it convenient while others highlighted congestion and safety concerns.
In summary, while the Airport Suites Hotel excels in its location and has the potential for comfortable stays with friendly staff, it requires considerable improvements in dining services, room maintenance, cleanliness and some amenities to meet and exceed guest expectations.
Categories
While guests appreciated the spaciousness, comfort and basic amenities provided in some rooms, like refrigerators and TVs, there were numerous complaints about cleanliness and maintenance issues. These included dirty carpets, stained sheets and musty odors, along with broken furniture and mold in some bathrooms. Noise and a lack of privacy were additional concerns with many guests feeling the rooms did not match the advertised standards.
The cleanliness of the hotel varied greatly with a mix of positive and negative experiences. While some guests found their rooms clean and neat, others encountered significant issues like filth, mold and insects in various sections of the hotel including bathrooms and the pool area.
When it comes to food services, the hotel has significant drawbacks. Guests were generally disappointed by the absence of breakfast and dining options with many noting a lack of kitchen services and the misalignment between advertised and actual services. Alternatives like dining outside the hotel or ordering fast food did not fully alleviate these concerns, affecting the perceived value for money.
The staff often receive high marks for their friendliness, helpfulness and professionalism, though there are some inconsistencies. Instances of abruptness or lack of motivation among certain staff members were noted, suggesting room for improvement in overall customer service.
Other amenities like the free wifi and the outdoor pool garnered mixed feedback. While some guests enjoyed a good wifi connection and an inviting pool area, others faced issues with internet connectivity and noted that the pool sometimes appeared dirty or poorly maintained. Parking was also a mixed experience with some guests finding it convenient while others highlighted congestion and safety concerns.
In summary, while the Airport Suites Hotel excels in its location and has the potential for comfortable stays with friendly staff, it requires considerable improvements in dining services, room maintenance, cleanliness and some amenities to meet and exceed guest expectations.
Hotel with Parking
Airport Suites Hotel is listed as a hotel providing parking facilities, likely catering to travelers needing parking near the airport.
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Airport Suites Hotel is consistently praised for its prime location, especially its proximity to the airport. Guests find the convenience of being close to the airport with a free shuttle service offered by the hotel, exceptionally beneficial for early flights and quick transfers. The ease of access to the airport is often highlighted as the hotel's standout feature, making it an ideal choice for short stays or layovers.
Many reviews appreciate the quiet and clean environment surrounding the hotel, adding to the appeal of its location. The area, described as tranquil, also offers proximity to a shopping area and restaurants, providing guests with additional convenience.
While the location consistently receives commendation, there are mixed feelings about the ease of finding the hotel. Some guests mention the difficulty in locating it despite its close distance to the airport.
Additional positive feedback touches upon the professionalism and responsiveness of the staff, which enhances the overall experience. The secluded yet accessible setting of the hotel adds to its charm, making it a convenient and practical choice for travelers needing a brief stay near the airport.
Guests at the Airport Suites Hotel have frequently expressed disappointment regarding the breakfast service. Many reviews noted that breakfast was not available during their stay with some mentioning a lack of kitchen services in the hotel. Complaints included expecting breakfast to be included, but finding none available. Guests also mentioned that breakfast orders were either forgotten or closed off early, leaving them without options. There were also mentions of no alternative dining services, including lunch or dinner and no tea or coffee making facilities in the rooms. The absence of an operational restaurant was a common grievance, forcing guests to find food outside the hotel. Overall, the lack of breakfast and dining services seems to be a recurring issue among visitors.
Guests staying at the Airport Suites Hotel expressed significant concerns regarding the dining options at the property. Many visitors highlighted the absence of a restaurant or bar on the premises, which left them with limited or no dinner options. This lack of kitchen service meant that even basic amenities like ice, drinking water and room service were unavailable. The situation was further exacerbated by the hotel's remote location, making it challenging for guests to find alternative food sources nearby.
Several reviews mentioned that while snacks and ordering services from fast food places were options, they were not always reliable or readily available. The hotel’s website appeared to mislead some guests into expecting meal services that were in reality non-existent. Some guests were further disappointed by the inconsistencies in advertised services, such as a non-functional pool bar and the overall closure of kitchen facilities, sometimes attributed to ongoing renovations or COVID-19 protocols.
While there were mentions of staff efforts to help facilitate food orders from outside, these measures did not fully compensate for the lack of on-site dining amenities. Consequently, guests felt that the value for money was undermined by the lack of accessible dining options.
'Airport Suites Hotel' has received a mix of feedback regarding its rooms. Guests have appreciated certain positives, noting that some rooms were spacious, comfortable and clean with cozy designs that served their purpose. The basic amenities, such as refrigerators and TVs, were mentioned in some reviews, providing a decent level of comfort.
However, several concerns were consistently highlighted. Many guests expressed dissatisfaction with cleanliness, citing issues with dirty carpets, stained sheets and musty odors. Room maintenance seemed to be lacking, as some rooms had defective fixtures, outdated decor and broken furniture. The presence of mold in some bathrooms and walls further detracted from the experience.
Privacy was another issue with some rooms being noisy and not offering a sense of seclusion. Additionally, rooms without windows and cramped layouts didn't meet guests' expectations based on the photos seen online. The inconsistency between advertised rooms and the actual rooms was a significant disappointment for many.
Despite its convenient location near the airport and the possibility of getting a decent room, the general consensus points towards a pressing need for better maintenance and more accurate room descriptions to meet guests' expectations.
The guest reviews of the Airport Suites Hotel reveal a mixed experience regarding the beds. On the positive side, many guests found the beds to be comfortable with descriptions such as good, comfy and fairly satisfactory. However, several issues were noted that could affect one's stay. Common complaints included beds being too small, mattresses having a sink in the middle and some being unstable or making noise. Guests frequently mentioned bed sheets and linens not being clean with some sheets appearing unchanged or having an unpleasant smell. Other negative remarks highlighted bed bugs, stained bedding and broken or worn mattresses. Overall, while some guests appreciated the comfort of the beds, significant improvements in cleanliness and maintenance are needed to enhance the guest experience.
The cleanliness of Airport Suites Hotel appears to be highly varied based on guest reviews. Some guests reported clean and neat rooms with clean carpets and decor finishings. However, many others have highlighted significant issues with cleanliness. Complaints included dirty rooms, filthy wardrobes, mold in bathrooms, stained carpets and linens and the presence of cockroaches and other insects. The pool area and receptions were also noted as unclean with some fixtures in need of maintenance or replacement. Bathrooms, in particular, received numerous negative remarks for unsanitary conditions, stained tiles and slippery floors. Overall, while there are positive comments about room cleanliness, the general sentiment suggests that the hotel requires thorough cleaning and better maintenance to meet acceptable standards.
Guests at the Airport Suites Hotel had varied experiences with the staff, but many reviews highlighted their friendliness and helpfulness. Several reviews emphasized that the staff was friendly, courteous and accommodating, providing prompt and effective service. The front desk was often noted for its professionalism and speed, especially in attending to specific requests like providing bath mats or arranging shuttle services to the airport.
Guests appreciated the staff's warm welcome and the effort made to maintain a positive attitude even in challenging situations. They noted that the shuttle service was timely and that the location of the hotel was advantageous, particularly for those needing close airport access.
On the downside, some guests raised concerns about the professionalism and demeanor of certain staff members. Instances of abruptness, dismissiveness and lack of motivation were mentioned. A few reviews pointed out that the front desk staff could have better attitudes and overall customer service might benefit from additional training. There were also complaints about the staff being noisy or having a lackadaisical attitude when attending to guests.
In summary, while the friendliness and helpfulness of the Airport Suites Hotel staff were frequently praised, there's room for improvement in professionalism and customer service consistency.
The feedback on Airport Suites Hotel's wifi reveals some mixed experiences among guests. Many found the wifi connection to be good and very convenient with specific mentions of a great wifi connection in some cases. However, several guests highlighted significant issues with the wifi, noting poor or non-existent access in their rooms. Some reviews indicated that the wifi consistently failed, requiring repeated requests for service during their stays. Although there were positive remarks about the Netflix internet and overall convenience of the wifi for some, a number of guests faced persistent problems with poor quality and connection failures. Overall, while the wifi worked well for some, noticeable improvements are needed to ensure a more consistent and reliable service.
The pool at Airport Suites Hotel receives mixed reviews from guests. Many appreciate the beautiful and inviting look of the pool, describing it as refreshing, nice and a standout feature of the property. Several visitors find the pool area clean and consider it one of the best aspects of the hotel.
However, the pool's maintenance appears to be inconsistent. Some guests report that the pool water can be dirty, green and unclean with particles or dead grasshoppers occasionally found in the water. A few guests even mentioned skin irritation after swimming. Several reviews also note that the pool is sometimes closed or not maintained properly.
Overall, while the pool has the potential to be a delightful part of the stay, its condition doesn't always meet guests' expectations. Maintaining a cleaner and consistently open pool could significantly enhance the experience for future visitors.
The reviews of 'Airport Suites Hotel' reveal a mixed experience regarding parking. Some guests appreciated that there were no significant parking issues and valued the private property for parking. However, others mentioned that the parking area felt congested and distant from the lobby and some highlighted safety concerns due to the dark carpark. Suggestions for improvement included providing a service to assist guests from the car park to the check-in area.
Airport Suites Hotel stands out for its accessible location, especially due to its proximity to the airport. Guests appreciate the efficient and included shuttle service, which makes the commute to and from the airport straightforward. The hotel offers ease of access to nearby restaurants, adding convenience for dining options. For those needing additional assistance, helpful service is provided during meals. The premises include a ramp area for luggage, making travel with heavy cases more manageable.
Despite some areas needing improvement, such as a flat passage for easier wheeling of cases and better access to the pool's front entrance, the overall accessibility is commendable. The pool itself receives positive remarks for its quality. The location is easy to find and not too challenging to navigate, further enhancing its appeal to travelers seeking convenience.
The outdoor pool at the Airport Suites Hotel received mixed feedback from guests. On the positive side, many found the pool area to be nice, beautiful and comfy with some guests describing it as inviting and very nice. The friendly staff and helpful driver near the pool added to the overall pleasant experience. However, several reviews pointed out that the pool itself appeared outdated and unmaintained with issues such as dirty water, green water and black mold in the water catchment above the pool. Overall, while the surroundings and service were appreciated, several guests found the maintenance of the pool to be lacking.
Location Show Map
Location
Many reviews appreciate the quiet and clean environment surrounding the hotel, adding to the appeal of its location. The area, described as tranquil, also offers proximity to a shopping area and restaurants, providing guests with additional convenience.
While the location consistently receives commendation, there are mixed feelings about the ease of finding the hotel. Some guests mention the difficulty in locating it despite its close distance to the airport.
Additional positive feedback touches upon the professionalism and responsiveness of the staff, which enhances the overall experience. The secluded yet accessible setting of the hotel adds to its charm, making it a convenient and practical choice for travelers needing a brief stay near the airport.
Breakfast
Dinner
Several reviews mentioned that while snacks and ordering services from fast food places were options, they were not always reliable or readily available. The hotel’s website appeared to mislead some guests into expecting meal services that were in reality non-existent. Some guests were further disappointed by the inconsistencies in advertised services, such as a non-functional pool bar and the overall closure of kitchen facilities, sometimes attributed to ongoing renovations or COVID-19 protocols.
While there were mentions of staff efforts to help facilitate food orders from outside, these measures did not fully compensate for the lack of on-site dining amenities. Consequently, guests felt that the value for money was undermined by the lack of accessible dining options.
Rooms
However, several concerns were consistently highlighted. Many guests expressed dissatisfaction with cleanliness, citing issues with dirty carpets, stained sheets and musty odors. Room maintenance seemed to be lacking, as some rooms had defective fixtures, outdated decor and broken furniture. The presence of mold in some bathrooms and walls further detracted from the experience.
Privacy was another issue with some rooms being noisy and not offering a sense of seclusion. Additionally, rooms without windows and cramped layouts didn't meet guests' expectations based on the photos seen online. The inconsistency between advertised rooms and the actual rooms was a significant disappointment for many.
Despite its convenient location near the airport and the possibility of getting a decent room, the general consensus points towards a pressing need for better maintenance and more accurate room descriptions to meet guests' expectations.
Beds
Cleanliness
Staff
Guests appreciated the staff's warm welcome and the effort made to maintain a positive attitude even in challenging situations. They noted that the shuttle service was timely and that the location of the hotel was advantageous, particularly for those needing close airport access.
On the downside, some guests raised concerns about the professionalism and demeanor of certain staff members. Instances of abruptness, dismissiveness and lack of motivation were mentioned. A few reviews pointed out that the front desk staff could have better attitudes and overall customer service might benefit from additional training. There were also complaints about the staff being noisy or having a lackadaisical attitude when attending to guests.
In summary, while the friendliness and helpfulness of the Airport Suites Hotel staff were frequently praised, there's room for improvement in professionalism and customer service consistency.
Wi-Fi
Pool
However, the pool's maintenance appears to be inconsistent. Some guests report that the pool water can be dirty, green and unclean with particles or dead grasshoppers occasionally found in the water. A few guests even mentioned skin irritation after swimming. Several reviews also note that the pool is sometimes closed or not maintained properly.
Overall, while the pool has the potential to be a delightful part of the stay, its condition doesn't always meet guests' expectations. Maintaining a cleaner and consistently open pool could significantly enhance the experience for future visitors.
Parking
Accessible
Despite some areas needing improvement, such as a flat passage for easier wheeling of cases and better access to the pool's front entrance, the overall accessibility is commendable. The pool itself receives positive remarks for its quality. The location is easy to find and not too challenging to navigate, further enhancing its appeal to travelers seeking convenience.
Outdoor Pool
Yes, Airport Suites Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Airport Suites Hotel.
No, Airport Suites Hotel doesn't allow dogs.
Yes, parking facilities are available at Airport Suites Hotel.
No, Airport Suites Hotel doesn't have a gym.
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