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Summary of reviewsThe Airport Suites Hotel enjoys widespread praise for its prime location, particularly its close proximity to the airport and complimentary shuttle service. Guests find this extremely convenient for early flights and layovers, emphasizing the quiet and clean environment as well as accessibility to nearby shopping areas and restaurants. The professionalism and responsiveness of the staff also enhance the overall experience.
While guests appreciated the spaciousness, comfort and basic amenities provided in some rooms, like refrigerators and TVs, there were numerous complaints about cleanliness and maintenance issues. These included dirty carpets, stained sheets and musty odors, along with broken furniture and mold in some bathrooms. Noise and a lack of privacy were additional concerns with many guests feeling the rooms did not match the advertised standards.
The cleanliness of the hotel varied greatly with a mix of positive and negative experiences. While some guests found their rooms clean and neat, others encountered significant issues like filth, mold and insects in various sections of the hotel including bathrooms and the pool area.
When it comes to food services, the hotel has significant drawbacks. Guests were generally disappointed by the absence of breakfast and dining options with many noting a lack of kitchen services and the misalignment between advertised and actual services. Alternatives like dining outside the hotel or ordering fast food did not fully alleviate these concerns, affecting the perceived value for money.
The staff often receive high marks for their friendliness, helpfulness and professionalism, though there are some inconsistencies. Instances of abruptness or lack of motivation among certain staff members were noted, suggesting room for improvement in overall customer service.
Other amenities like the free wifi and the outdoor pool garnered mixed feedback. While some guests enjoyed a good wifi connection and an inviting pool area, others faced issues with internet connectivity and noted that the pool sometimes appeared dirty or poorly maintained. Parking was also a mixed experience with some guests finding it convenient while others highlighted congestion and safety concerns.
In summary, while the Airport Suites Hotel excels in its location and has the potential for comfortable stays with friendly staff, it requires considerable improvements in dining services, room maintenance, cleanliness and some amenities to meet and exceed guest expectations.
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