5-Star HotelNestled in the heart of Somerset, this AA 5-star rated inn offers spectacular views, modern clean interiors, and a AA Rosette-awarded restaurant. It provides accommodating and friendly staff.
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Summary of reviews related to the '5 Star' categoryCrossways offers a mixed bag of experiences, which underscores a gap between its advertised five-star status and guest expectations. Though guests find the hotel to be a beautiful place with modern aesthetics and a perfect location for exploring Wells and Cheddar, the overall sentiment points to a discrepancy between its claimed luxury and the actual service standards.
The hotel is widely praised for its beautiful and luxurious setting with its attentive staff contributing positively to the guest experience. However, numerous reviews indicate that the hotel does not live up to the five-star standards in several key areas. Many guests were disappointed with the value for money, expecting more for the advertised five-star rating. Specific criticism includes the lack of amenities such as room service and breakfast, alongside issues like early checkouts and inadequate COVID-19 safety measures.
In summary, while Crossways boasts a picturesque and modern environment with commendable staff, it may be better suited for a regular stay rather than delivering the elevated experience typically associated with five-star hotels.
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