4-Star HotelSummary of reviews related to the '4 Star' categoryNH Ciutat de Reus, while maintaining its status as a four-star establishment, receives mixed reviews regarding its alignment with the expected standards of its rating. Many guests feel that although it is labeled as a 4-star hotel, it falls short in delivering on key expectations. There are comments about its somewhat outdated condition and the unavailability of certain amenities like a kettle and complimentary water, which are often standard in similar establishments.
The hotel does deliver in terms of being an international, fully air-conditioned facility, providing good value for money despite some limitations. However, certain guests mention it as being more comparable to three-star offerings in terms of overall service and facilities. Additionally, there were instances, such as the restaurant being closed on a Saturday, where guests found the service lacking for a hotel of this caliber. Overall, while there are some positive aspects and it functions well for what it offers, guests often expect more from a hotel bearing a four-star classification, especially from a recognized brand like NH.
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