Hotel Fênix
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Summary of reviewsHotel Fênix offers a convenient location for travelers with easy accessibility to Porto Seguro Airport and nearby landmarks, markets and main roads leading to popular beaches. The hotel grounds are spacious, well-maintained and feature a pleasant outdoor area and pool. Guests often commend the hotel staff for their politeness and excellence. The clean environment and comfortable accommodations further enhance the hotel's appeal. However, it is worth noting that the hotel is a bit distant from the beach and main city center, which may be a drawback for those wishing to walk to these areas.
The breakfast at Hotel Fênix garners mixed feedback. Many guests find it delicious and satisfying, appreciating the variety of options available, including breads, cakes, fruits and juices. The service during breakfast is also praised for being friendly. However, some guests criticize it for being repetitive with limited choices and logistical issues like a shortage of coffee, cups and cutlery are mentioned.
Dinner at Hotel Fênix receives high praise across the board. The excellent quality, variety and perfect seasoning of the food make for a memorable dining experience. The addition of live music by the pool on Saturdays and a delightful pasta night on Wednesdays creates a lively atmosphere that many guests enjoy. The reasonable prices of the diverse dining options, including desserts and pool bar offerings, further enhance the dining experience.
The rooms at Hotel Fênix are spacious and well-ventilated, offering ample natural lighting. While the reasonable price and comfort of the rooms are appreciated, the facilities are notably outdated. Guests report issues such as poor cleaning, old and uncomfortable beds, short sheets and unpleasant smells. Maintenance problems, including malfunctioning appliances and rusted fittings, are common. Despite these drawbacks, the attentive and helpful reception staff are a positive aspect noted by guests.
Cleanliness at Hotel Fênix is a mixed bag. While the regular cleaning schedule, particularly in the hallways and reception area, receives positive feedback, significant concerns are raised about the cleanliness of the rooms and bathrooms. Issues such as leaks, unpleasant odors and inadequate maintenance are frequently mentioned.
The staff at Hotel Fênix consistently provide exceptional service. Guests frequently commend the polite, helpful and attentive nature of the employees with housekeepers, waiters and kitchen staff receiving particular praise. The overall sentiment is one of satisfaction with the professional and well-mannered staff, who significantly contribute to a pleasant stay.
The pool area is another well-regarded feature of Hotel Fênix, especially appealing to families with children. Described as wonderful and clean, the pool area provides a pleasant and relaxing environment with the added benefit of a bar serving affordably priced refreshments. The attentive staff further enhance the enjoyable poolside experience.
Parking at Hotel Fênix, however, has received consistent criticism. Guests are required to pay a daily fee of R$ 15.00, which many find unreasonable. The privatized parking lot has limited spaces, often forcing guests to park on the street, which detracts from the convenience of the hotel's amenities.
The experience with beds at Hotel Fênix is also mixed. While some guests find the beds comfortable and satisfactory, many report significant issues. Complaints about old, worn-out mattresses, thin pillows and outdated bedding are common with specific mentions of broken springs and discomfort.
In summary, Hotel Fênix provides a well-located and generally pleasant environment complemented by a friendly and helpful staff. The dining experience, especially dinner, stands out as a highlight. However, to enhance guest satisfaction, improvements are needed in room maintenance, cleanliness and the quality of beds and linens. The parking situation also requires attention to provide better value and convenience for guests.
Categories
The breakfast at Hotel Fênix garners mixed feedback. Many guests find it delicious and satisfying, appreciating the variety of options available, including breads, cakes, fruits and juices. The service during breakfast is also praised for being friendly. However, some guests criticize it for being repetitive with limited choices and logistical issues like a shortage of coffee, cups and cutlery are mentioned.
Dinner at Hotel Fênix receives high praise across the board. The excellent quality, variety and perfect seasoning of the food make for a memorable dining experience. The addition of live music by the pool on Saturdays and a delightful pasta night on Wednesdays creates a lively atmosphere that many guests enjoy. The reasonable prices of the diverse dining options, including desserts and pool bar offerings, further enhance the dining experience.
The rooms at Hotel Fênix are spacious and well-ventilated, offering ample natural lighting. While the reasonable price and comfort of the rooms are appreciated, the facilities are notably outdated. Guests report issues such as poor cleaning, old and uncomfortable beds, short sheets and unpleasant smells. Maintenance problems, including malfunctioning appliances and rusted fittings, are common. Despite these drawbacks, the attentive and helpful reception staff are a positive aspect noted by guests.
Cleanliness at Hotel Fênix is a mixed bag. While the regular cleaning schedule, particularly in the hallways and reception area, receives positive feedback, significant concerns are raised about the cleanliness of the rooms and bathrooms. Issues such as leaks, unpleasant odors and inadequate maintenance are frequently mentioned.
The staff at Hotel Fênix consistently provide exceptional service. Guests frequently commend the polite, helpful and attentive nature of the employees with housekeepers, waiters and kitchen staff receiving particular praise. The overall sentiment is one of satisfaction with the professional and well-mannered staff, who significantly contribute to a pleasant stay.
The pool area is another well-regarded feature of Hotel Fênix, especially appealing to families with children. Described as wonderful and clean, the pool area provides a pleasant and relaxing environment with the added benefit of a bar serving affordably priced refreshments. The attentive staff further enhance the enjoyable poolside experience.
Parking at Hotel Fênix, however, has received consistent criticism. Guests are required to pay a daily fee of R$ 15.00, which many find unreasonable. The privatized parking lot has limited spaces, often forcing guests to park on the street, which detracts from the convenience of the hotel's amenities.
The experience with beds at Hotel Fênix is also mixed. While some guests find the beds comfortable and satisfactory, many report significant issues. Complaints about old, worn-out mattresses, thin pillows and outdated bedding are common with specific mentions of broken springs and discomfort.
In summary, Hotel Fênix provides a well-located and generally pleasant environment complemented by a friendly and helpful staff. The dining experience, especially dinner, stands out as a highlight. However, to enhance guest satisfaction, improvements are needed in room maintenance, cleanliness and the quality of beds and linens. The parking situation also requires attention to provide better value and convenience for guests.
Accessible Hotel
Hotel Fênix is wheelchair accessible and provides accessible parking. It features an elevator, an elevated toilet seat, a low sink and counter, and a support bar for the toilet.
3-Star Hotel
Located in Porto Seguro, Bahia, this hotel offers comfortable accommodations. It is a great choice for visitors looking for a convenient and affordable stay.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel with Outdoor Pool
Guest Reviews
Hotel Fênix enjoys a generally favorable location with several advantages for travelers. Positioned conveniently close to Porto Seguro Airport, it provides easy accessibility for those arriving by plane. The proximity to key landmarks such as the ferry, markets, boardwalk, fish market and main roads leading to popular beaches adds to its appeal, making it easy to explore the area's attractions either by foot or by car.
The hotel grounds are described as large and well-maintained, featuring a pleasant outdoor area and a pool with a bar. Many guests also highlight the politeness and excellence of the staff, as well as the clean environment and comfortable accommodations.
However, there are some caveats. While the location facilitates access to several points of interest, it is a bit distant from the beach and main city center, making it less ideal for those looking to walk to these areas. The surrounding streets can be dark and less trafficked at night, which might be a concern for pedestrians. Overall, while it offers convenience and accessibility, potential guests might want to consider these factors based on their travel preferences.
Hotel Fênix's breakfast receives mixed feedback from its guests, yet there are several common points that stand out. Many describe the breakfast as very good with a variety of options including breads, cakes, fruits and juices and some guests particularly appreciate the hearty and well-served meal. Positive remarks highlight the delicious and satisfying offerings, along with the friendly service that accompanies the meal.
However, there are notable criticisms. Some guests find the breakfast to be quite repetitive and lacking in variety with limited choices such as only two types of fruit being offered daily. There are also mentions of logistical issues like a shortage of essential items such as coffee, cups and cutlery and food seeming a bit old on certain occasions.
Overall, while those who are less particular about variety are likely to find the breakfast decent and fulfilling, others seeking a more diverse spread may find it lacking. Despite these issues, the consistent quality and taste of the breakfast, coupled with the positive dining experience reported by numerous guests, suggest that it can be a pleasant start to the day for many travelers.
Hotel Fênix offers a remarkable dining experience that has earned high praise from guests. The dinner at the hotel consistently receives positive remarks for its excellent quality and variety. Guests particularly highlight the wonderful, well-prepared food seasoned to perfection, making the dining experience memorable. The hotel enhances this experience with live music by the pool on Saturdays and a delightful pasta night on Wednesdays, providing a lively atmosphere.
The buffet available on Wednesdays, accompanied by live music, is also well-received. Diners rave about the excellent desserts and the diverse options available both at dinner and the pool bar, often at very reasonable prices. The availability of a bar further complements the dining experience, ensuring guests have everything they need for a pleasant evening.
Whether opting for half board or simply enjoying a meal without venturing out at night, guests consistently find the dinner well worth mentioning. The chef receives frequent commendations for consistently delivering tasty and very good meals, contributing to a highly satisfying culinary experience.
Hotel Fênix offers rooms that are generally spacious and well-ventilated, providing ample natural lighting. The bathrooms in these rooms are also noted for their size, though they require significant maintenance. Guests have appreciated the reasonable price and comfort of the rooms, despite their age.
However, the overall condition of the rooms leaves much to be desired. The facilities are outdated with many guests reporting issues such as poor cleaning, old and uncomfortable beds, short sheets and unpleasant smells. The presence of mosquitoes and occasional cockroaches in the rooms detracts from the comfort, along with malfunctioning appliances, dark bathrooms and rusted fittings.
Guests have also noted specific problems like the absence of essential amenities such as hairdryers and irons, broken bed legs, non-functional TV options for children and flooding issues in the bathrooms. The cleaning services and general upkeep also need substantial improvement, as the rooms exhibited signs of neglect and lacked proper maintenance.
Despite these drawbacks, the attentive and helpful reception staff have been a positive aspect noted by guests. While Hotel Fênix presents an affordable option with spacious rooms, the property requires extensive upgrades and better room maintenance to enhance the overall guest experience.
Hotel Fênix presents a mixed experience when it comes to the comfort of its beds. On the positive side, several guests found the beds to be comfortable with some even describing them as excellent and very comfortable. This suggests that a portion of the accommodations meets or exceeds standard expectations for bed comfort.
However, numerous reviews highlighted significant issues with the beds. Many guests mentioned that the mattresses were old with some describing them as extremely worn-out, causing discomfort and back pain. A recurring theme was the poor quality of the mattresses, which often had broken springs and were deemed unsuitable for a good night's sleep. This was compounded by complaints about thin pillows, outdated and heavy blankets and sheets that were too short for the mattresses, further impacting the overall comfort.
The condition of some bedding items also drew negative attention with mentions of old, torn and faded towels, alongside stained sheets and pillowcases. Additionally, there were specific complaints about the location of certain rooms, particularly room 132, where external noise from carts and people passing by early in the morning disrupted sleep.
In summary, while some beds at Hotel Fênix are comfortable, a considerable number of guests expressed dissatisfaction with the bed quality, highlighting issues with old, uncomfortable mattresses, subpar bedding and noise disturbances in certain areas. This indicates a need for the hotel to upgrade its bedding and address noise issues to improve guest satisfaction.
Hotel Fênix has received mixed reviews regarding its cleanliness. On the positive side, many guests have noted the regular cleaning schedule with rooms being attended to daily and towels and bed linens being changed on alternate days. The exterior areas, including hallways and the reception room, have been described as clean and organized. Despite these positive aspects, several guests have highlighted significant concerns. There were numerous complaints about poor overall cleanliness, particularly in bathrooms with mentions of leaks, unpleasant odors and inadequate maintenance. Some guests found the rooms poorly cleaned with old, stained sheets and towels. The air conditioning and lighting issues also seem to be recurring problems. Despite the clean pool and good service in some areas, the hotel still has considerable room for improvement in terms of hygiene and upkeep.
Hotel Fênix boasts an exemplary team of staff who consistently provide exceptional service to their guests. Reviews highlight the politeness, helpfulness and attentiveness of the employees with particular praise for the housekeepers, waiters and kitchen staff. Guests appreciate the friendly and outgoing nature of the entire team, noting their efficient, polite and always available service. The attentiveness extends to various areas of the hotel, including poolside service, where the waiters are specifically celebrated. Despite a few mentions of unfriendliness at reception, the overarching sentiment is one of satisfaction with the professional and well-mannered employees, contributing significantly to a pleasant stay at the hotel.
Hotel Fênix boasts a well-regarded pool area that appeals to families and children, making it an excellent choice for those traveling with kids. Reviews highlight the pool as very good to excellent with guests frequently using words like wonderful and clean. The environment around the pool is described as nice, pleasant and conducive to relaxation with the added benefit of a bar servicing the area, which guests find affordably priced.
The hotel staff receives praise for being attentive and providing good service overall, enhancing the enjoyable experience of lounging by the pool. Although there are occasional concerns about cleanliness and the necessity for some maintenance on the poolside floors, the general sentiment remains positive.
Hotel Fênix's swimming pool stands out as a great amenity for travelers, particularly for those needing a brief and refreshing stopover between destinations. Its combination of favorable guest feedback, attentive service and family-friendly atmosphere makes it a notable feature of the hotel.
Visitors to Hotel Fênix have consistently remarked on the parking situation, highlighting several issues and limitations. Guests frequently mention that the parking is not free and incurs a daily fee of R$ 15.00, a cost many find unreasonable. The parking lot is privatized, meaning that paying to park a car inside the hotel premises is mandatory. However, this doesn't necessarily guarantee a spot, as there are limited spaces available. Some guests have found the disorganized nature of the parking to be problematic with the parking lot not accommodating all vehicles. As a result, many have had to park their cars on the street, albeit reassured that the area is monitored around the clock. Despite these measures, the need to park outside the hotel has disappointed many due to the inconvenience and perceived lack of value in paying for parking.
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Location
The hotel grounds are described as large and well-maintained, featuring a pleasant outdoor area and a pool with a bar. Many guests also highlight the politeness and excellence of the staff, as well as the clean environment and comfortable accommodations.
However, there are some caveats. While the location facilitates access to several points of interest, it is a bit distant from the beach and main city center, making it less ideal for those looking to walk to these areas. The surrounding streets can be dark and less trafficked at night, which might be a concern for pedestrians. Overall, while it offers convenience and accessibility, potential guests might want to consider these factors based on their travel preferences.
Breakfast
However, there are notable criticisms. Some guests find the breakfast to be quite repetitive and lacking in variety with limited choices such as only two types of fruit being offered daily. There are also mentions of logistical issues like a shortage of essential items such as coffee, cups and cutlery and food seeming a bit old on certain occasions.
Overall, while those who are less particular about variety are likely to find the breakfast decent and fulfilling, others seeking a more diverse spread may find it lacking. Despite these issues, the consistent quality and taste of the breakfast, coupled with the positive dining experience reported by numerous guests, suggest that it can be a pleasant start to the day for many travelers.
Dinner
The buffet available on Wednesdays, accompanied by live music, is also well-received. Diners rave about the excellent desserts and the diverse options available both at dinner and the pool bar, often at very reasonable prices. The availability of a bar further complements the dining experience, ensuring guests have everything they need for a pleasant evening.
Whether opting for half board or simply enjoying a meal without venturing out at night, guests consistently find the dinner well worth mentioning. The chef receives frequent commendations for consistently delivering tasty and very good meals, contributing to a highly satisfying culinary experience.
Rooms
However, the overall condition of the rooms leaves much to be desired. The facilities are outdated with many guests reporting issues such as poor cleaning, old and uncomfortable beds, short sheets and unpleasant smells. The presence of mosquitoes and occasional cockroaches in the rooms detracts from the comfort, along with malfunctioning appliances, dark bathrooms and rusted fittings.
Guests have also noted specific problems like the absence of essential amenities such as hairdryers and irons, broken bed legs, non-functional TV options for children and flooding issues in the bathrooms. The cleaning services and general upkeep also need substantial improvement, as the rooms exhibited signs of neglect and lacked proper maintenance.
Despite these drawbacks, the attentive and helpful reception staff have been a positive aspect noted by guests. While Hotel Fênix presents an affordable option with spacious rooms, the property requires extensive upgrades and better room maintenance to enhance the overall guest experience.
Beds
However, numerous reviews highlighted significant issues with the beds. Many guests mentioned that the mattresses were old with some describing them as extremely worn-out, causing discomfort and back pain. A recurring theme was the poor quality of the mattresses, which often had broken springs and were deemed unsuitable for a good night's sleep. This was compounded by complaints about thin pillows, outdated and heavy blankets and sheets that were too short for the mattresses, further impacting the overall comfort.
The condition of some bedding items also drew negative attention with mentions of old, torn and faded towels, alongside stained sheets and pillowcases. Additionally, there were specific complaints about the location of certain rooms, particularly room 132, where external noise from carts and people passing by early in the morning disrupted sleep.
In summary, while some beds at Hotel Fênix are comfortable, a considerable number of guests expressed dissatisfaction with the bed quality, highlighting issues with old, uncomfortable mattresses, subpar bedding and noise disturbances in certain areas. This indicates a need for the hotel to upgrade its bedding and address noise issues to improve guest satisfaction.
Cleanliness
Staff
Pool
The hotel staff receives praise for being attentive and providing good service overall, enhancing the enjoyable experience of lounging by the pool. Although there are occasional concerns about cleanliness and the necessity for some maintenance on the poolside floors, the general sentiment remains positive.
Hotel Fênix's swimming pool stands out as a great amenity for travelers, particularly for those needing a brief and refreshing stopover between destinations. Its combination of favorable guest feedback, attentive service and family-friendly atmosphere makes it a notable feature of the hotel.
Parking
Yes, Hotel Fênix has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Fênix.
No, Hotel Fênix doesn't allow dogs.
Yes, parking facilities are available at Hotel Fênix.
No, Hotel Fênix doesn't have a gym.
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