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Summary of reviewsHotel Neptun - Terme & Wellness Lifeclass is highly commended for its excellent central location in Portoroz, granting easy access to the beach, promenade and city center. Guests enjoy stunning sea views from their rooms, often accompanied by the soothing sounds of the waves. The cleanliness of the hotel is another standout feature with consistent high praise for immaculate rooms, bathrooms and common areas maintained by a diligent housekeeping team.
Guests find the breakfast experience delightful, thanks to its wide variety and quality, although some suggest improving the consistency and freshness of certain items. Dinner receives mixed reviews—while many appreciate the food's taste and abundance, others feel it could benefit from greater variety and creativity, especially to match the hotel's four-star status.
The rooms at Hotel Neptun are spacious, clean and well-furnished, offering comfortable beds and modern amenities, despite some guests noting a slightly dated appearance. The staff are generally friendly, helpful and courteous, particularly in the restaurant and cleaning services, contributing positively to guests' overall experience.
Wi-Fi connectivity presents a more mixed picture. While some report a reliable and stable connection, others experience intermittent issues that impact their stay. On a positive note, the hotel's spa and wellness facilities receive substantial acclaim for their quality and range of services, including thermal baths, saltwater pools and a pleasant sauna experience, fostering a therapeutic environment for relaxation.
The gym is well-equipped and adds to the appeal, although the pool facilities, which include both indoor and outdoor options with thermal and saltwater features, earn greater praise. Families particularly enjoy the large play areas and kids pool, though some pools can become crowded. The beach access is another highlight with its beauty and cleanliness, despite some issues with charges for sun loungers and beach chairs.
Parking at the hotel, though available, is a frequent complaint due to high fees and limited spaces, leading to difficulties for some guests. Nonetheless, the overall family-friendly atmosphere and large family rooms make Hotel Neptun a welcoming destination for guests with children, ensuring an enjoyable and comfortable stay amidst its various amenities and scenic location.
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