4-Star HotelThe 'Kleos Group Collection' suggests a certain standard of quality and service. Located in Samedan. The hotel is tagged with family, spa, business, romantic, accessible, golf, honeymoon and gym.
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Summary of reviews related to the '4 Star' categoryKleos Hotel Bernina 1865 presents itself as a beautiful, spacious and clean establishment that many guests find worthy of its four-star rating. The hotel is housed in a gorgeous building and offers a variety of facilities. However, reviews reveal a mixed picture when it comes to meeting the actual standards of a four-star destination. While the service is often praised as excellent and helpful, even assisting with problems that arise, there are several areas where the hotel falls short.
Key amenities are sometimes broken and the sanitary facilities do not always meet the expected standards. Regular housekeeping practices like room cleanliness and maintenance have received criticism from guests, suggesting inconsistencies. Some furnishings and the overall cleanliness have disappointed visitors, indicating that the hotel's attempts to maintain its high standards occasionally miss the mark.
Though the hotel's price is considered reasonable for Swiss standards, many feel it could provide better value by enhancing its service quality and facilities. This mix of positive aspects with areas needing improvement leaves an impression that, while the hotel shows promise, it doesn't consistently meet the high expectations of a four-star establishment.
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