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Summary of reviewsHotel Imperial offers a generally pleasant stay with numerous positive aspects, especially highlighted by guests. Its prime location in the heart of Aguascalientes is frequently praised for its proximity to key attractions, amenities and scenic views of the main square, making it a perfect base for both tourists and business travelers. The hotel's excellent central positioning allows easy access to shops, restaurants and entertainment venues, enriching the guest experience.
The staff at Hotel Imperial consistently receives high marks for their friendliness and attentive service. Guests praise the team's dedication to customer satisfaction with special mention of the reception staff and the cleaning team, who contribute to a welcoming and comfortable environment.
Despite some mixed reviews regarding the rooms, many guests find them spacious with large, comfortable beds being a common highlight. The cleanliness of the hotel is commendable with clean facilities and effective housekeeping services ensuring a hygienic stay for the majority of guests.
For business travelers, the hotel provides essential amenities and services at a good price, including small private meeting spaces and WiFi connectivity, although the latter has room for improvement. The on-site cafeteria or restaurant serves as a convenient spot for work-related meetings.
However, some areas require attention. While many rooms are kept very clean, there are issues reported with small and poorly ventilated rooms, outdated decor and maintenance problems such as faulty fans and deteriorated furniture. The lack of air conditioning and poor sound insulation contribute to occasional discomfort. The WiFi service also needs enhancement to ensure consistent connectivity throughout the hotel.
In summary, Hotel Imperial stands out for its exceptional location, friendly staff and overall cleanliness, making it a solid choice for visitors to Aguascalientes. Addressing the issues related to room maintenance, ventilation and WiFi could further enhance the guest experience, ensuring a more uniformly positive stay for all guests.
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