Grosvenor Pulford Hotel & Spa

The Grosvenor Pulford Hotel & Spa is loved by guests for its fantastic location not far from central Chester. It's very convenient to find and surrounded by beautiful Asian gardens. The hotel is a modern, beautiful property with a lovely entrance and grounds. Guests rave about the brilliant location which is central to everything they needed to do. It's only a 15-minute drive away from central Chester and was considered a great location for many of the guests. The location is good, nice and beautiful while the food is also a factor many considered when talking about the location of this hotel.

Guests of Grosvenor Pulford Hotel & Spa agree that the breakfast served at the hotel is a highlight of their stay. They describe the food as excellent and delicious with plenty of choices and a good selection of fresh options. The homemade yogurt is a particular favorite of many and the Palm Court dining experience is amazing. Although some guests find the breakfast a bit on the expensive side, they feel that the quality justifies the price. A few guests mention that the breakfast service can be a bit chaotic during busy times with long queues and occasional shortages of certain items. However, overall guests rate the breakfast at Grosvenor Pulford Hotel & Spa as first class and highly recommend it.

The Grosvenor Pulford Hotel & Spa boasts an array of restaurants, including the Nelson Bar and Palm Court, to choose from. Guests provided mixed reviews with some describing the food as "delicious", "amazing", "exceptional" and "great", while others found it "okay" or even "dreadful". The lord nelson restaurant received mixed reviews with its "excellent and cosy" atmosphere but some noted the staff struggling with the service. Meanwhile, the Palm Court impressed guests. Room service and meal received a thumbs-up but some guests were disappointed with the cold food and rude attitude of some staff. Overall, the restaurants provide beautiful settings and delightful meals for those who visit the Grosvenor Pulford Hotel & Spa.

The Grosvenor Pulford Hotel & Spa offers a variety of room types that can vary in quality and size. The executive bedrooms stand out as being spacious and well-appointed, while some of the basic rooms are small and offer unpleasant views. Some guests had issues with noise from neighboring rooms or creaky floorboards. However, most guests rave about how clean, comfortable and beautifully decorated the rooms are. Some rooms have lovely features such as spiral staircases and stunning baths. It's worth noting that some guests had issues with their initial room assignment, but hotel staff were quick to rectify the situation. The hotel also offers great housekeeping services and luxurious leisure facilities. Overall, the rooms at the Grosvenor Pulford Hotel & Spa are a mix of beautiful and spacious and basic yet clean and comfortable.

The guests of the Grosvenor Pulford Hotel & Spa had mixed reactions when it came to the beds. Some enjoyed the large and super comfortable beds, finding them perfect for a relaxing sleep. However, others found the beds too firm or even hard, which made sleeping difficult. A few guests complained about a big dip in the middle of the bed. Unfortunately, no single beds are available for guests who prefer a smaller sleeping arrangement. On a positive note, guests raved about the comfortable pillows and found the rooms to be lovely and cozy. Overall, the bed situation at Grosvenor Pulford Hotel & Spa is hit or miss, but if you get a comfortable bed, you're in for a peaceful night's sleep.

The Grosvenor Pulford Hotel & Spa is a beautiful and clean hotel located in a nice area with facilities that make the stay fantastic. Overall, the hotel was spotless and impeccably clean. Additionally, the hotel was well decorated and organised. Guests found the housekeeping to be good but felt that it could be a little better. There were a few issues reported such as cobwebs hanging from the ceiling, debris and old socks under the bed and a bit of mold in the shower. However, these were minor issues and did not detract from the otherwise exceptional cleanliness of the hotel. There was a previously sensational smell, but it was gone and replaced with something less pleasant. The carpets in the lobby were reported as filthy, but the rooms were described as very clean and well looked after, even exceptionally clean in some cases. Overall, guests had nothing to fault about the cleanliness of the hotel, finding it to be cosy, clean and very comfortable.

Guests have had varying experiences with the staff at Grosvenor Pulford Hotel & Spa. While some were given a warm welcome by reception, others found them unfriendly and uninterested. However, overall the staff were described as helpful, friendly and polite with many guests noting they went above and beyond to make their stay comfortable. Guests enjoyed the hotel's atmosphere and location with some describing it as luxurious. The restaurant and leisure facilities received mixed reviews regarding the staff's attentiveness. While some found them inattentive, others praised them for being professional and friendly. Overall, the hotel has a lot to offer and most visitors appreciated the excellent employees at check-in, the restaurant and the leisure facilities.

If you're looking to unwind and relax during your stay at Grosvenor Pulford Hotel & Spa, the spa may be just what you need. Guests have mixed feelings about the spa area with some describing it as amazing and immaculate, while others find it a bit basic and dated in comparison to the rest of the hotel. However, many guests still enjoyed the facilities and treatments on offer with massages being described as wonderful. The spa staff are also praised for being professional and attentive, adding to the relaxing experience. It's worth noting that dogs are allowed in the hotel, which may be a negative for some guests. Additionally, some guests have commented on a lack of robes and slippers in the executive room's spa, as well as small and thin towels. However, guests can make use of the spa facilities until 11am on the day of checkout and the facilities themselves are commonly described as excellent, albeit small and tired by some. On the other hand, some also describe the spa as a really nice and lovely touch with free access to the spa being a plus. Overall, the reviews highlight that the spa may be hit or miss for guests depending on individual preferences, but it's a super relaxing treat for those who enjoy unwinding in a beautiful hotel.

Guests who have visited the Grosvenor Pulford Hotel & Spa were generally impressed with the pool facilities. Although some complained of a funny odour and very cold water, they still found the swimming pool facility great and highly recommended it for free use by hotel guests. There were also guests who were disappointed with the pool area, which seemed smaller than in photos, but still appreciated the free access to the pool. However, some guests noted that the pool changing rooms were cold and could do with an update while others suggested adding more seats around the pool area. Despite these minor issues, the majority of guests praised the heated pool, indoor_pool and the other spa facilities including the sauna and steam room. Although some found the hotel noisy, which made it more suitable for events than a relaxing night away, guests generally found that the pool facilities were well-maintained and brilliant.

If you're looking for a family-friendly hotel that welcomes pets, Grosvenor Pulford Hotel & Spa could be the place for you! Several reviews from happy guests have mentioned how the hotel was perfect for families of all ages - including pets with amenities such as dog beds, treats and toys provided. Guests enjoyed their time at the hotel, whether they were celebrating a special occasion like a 25th anniversary, a 40th birthday or simply having a pleasant stay. While there were some restrictions for children in the pool area, most guests did not find this to be an issue. Overall, the hotel seems to be a great choice for those looking for a welcoming and pet-friendly location with nearby attractions.

If you're looking for a dog-friendly getaway, the Grosvenor Pulford Hotel & Spa should definitely be on your list! This hotel welcomes dogs with open arms - they even provide water and feed bowls in the room, along with dog treats and toys. Guests with dogs stayed in the bottom floor executive rooms, which were perfect for them. You can take your furry friend to the bar, where they'll be treated like a VIP and even enjoy some excellent pub food. The hotel staff pay attention to every dog's needs and make sure they feel welcome with little gifts in the bedroom. Although there are some areas where dogs are not allowed, like the Palm Court, it doesn't detract from the overall dog-friendly vibe. The location is also ideal for dog owners with plenty of outdoor space for walking and the spa is just the cherry on top – you and your pooch can both unwind and relax. Overall, it's a highly recommended destination for those travelling with a furry companion.