5-Star ResortThis resort is known for its excellent golf course and spa facilities, providing a relaxing and upscale experience. It's a great option for travelers looking for a combination of leisure and luxury.
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Summary of reviews related to the '5 Star' categoryDoubletree By Hilton La Torre Golf Resort receives mixed feedback regarding its five-star status with many guests expressing that it fails to meet the expected standards of a five-star hotel. Several reviews highlight the hotel's shortcomings in facilities and services, suggesting a more fitting rating would be four stars. Common criticisms include extra charges for parking, inconsistent housekeeping, lack of amenities like bathrobes and disappointing dining experiences, such as the absence of pool drinks on certain days and expensive breakfast options.
Despite these issues, the hotel's customer service quality is often praised. However, guests find the overall services overpriced and not in line with five-star expectations. The hotel appears more isolated than typical for its rating and several aspects, like room location relative to facilities and the necessity to repeatedly request basic services, detract from the premium experience.
While the hotel aspires to deliver a five-star experience and has supporters who affirm its rating, the general consensus points towards it falling short of delivering the consistent excellence associated with five-star hospitality.
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