5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Best Semiramis positions itself as a five-star establishment but frequently falls short of meeting that expectation. Many guests highlight a noticeable gap between the hotel's advertised status and its actual standards. Common criticisms include outdated facilities, inconsistent cleanliness and a general lack of luxury. The hotel often seems more akin to a strong three-star or a modest four-star rather than a five-star property. Outdated room decor and equipment, along with significant inconveniences such as limited internet access and non-functional amenities like the spa, further diminish the five-star claim.
Parking incurs additional costs and some guests experienced issues with the elevators, requiring them to walk up to their rooms, which is deemed unacceptable for a hotel marketing itself at this level. Dining also fell short with the food quality described as far from five-star standard and the selection often being limited. Additionally, experiences such as cheap toiletries and problematic breakfast services do not align with what one would anticipate from a five-star institution.
On a positive note, the hotel management and staff have been noted for their compensatory efforts, such as offering free dinners in response to guest complaints. Some facilities, though outdated, are still in use and the hotel's location seems to offer reasonable benefits to some guests. However, these positives do not consistently offset the shortcomings.
In summary, while Hotel Best Semiramis advertises itself as a five-star destination, guest feedback suggests it operates more closely to a three or four-star standard with a need for upgrades and better maintenance to meet the expectations associated with a luxury hotel experience.
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