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Summary of reviewsHotel Balneario de Retortillo is a serene retreat set amidst stunning natural landscapes, offering guests a peaceful escape from the daily grind. The location is a standout feature, providing a picturesque backdrop of fields, rivers, and mountains, ideal for relaxation and contemplation. The hotel's proximity to nearby towns and the Portugal border adds convenience for explorers, while its secluded setting ensures tranquility and solitude.
The breakfast experience receives mixed reviews, with many enjoying the variety and value presented in the buffet, despite some issues with selection and service. Dinner at the hotel is appreciated for its hearty portions and reasonable pricing, although some guests find the menu repetitive and service occasionally lacking. Enhancing the dining experience with a spa package is a noted benefit for visitors.
Guests often praise the hotel's spacious rooms, which come with balconies offering serene views. Cleanliness is a consistent highlight, with well-maintained facilities contributing to a pleasant stay. The friendly and attentive staff enhance the experience, providing exceptional service across various departments. However, the outdated decor and issues with soundproofing and room amenities, such as beds and air conditioning, are areas for improvement.
Cleanliness throughout the hotel is deemed excellent, with the cleaning staff maintaining high standards. This complements the amicable staff, who are praised for their professionalism and willingness to accommodate guest needs, ensuring a welcoming environment.
While the hotel's location offers breathtaking views, Wi-Fi connectivity is unreliable, particularly in rooms. The spa, however, is well-organized and offers a range of treatments, with the thermal circuit and hot springs lauded for their relaxing effects. Despite some critiques of spa facilities and pricing, it remains a favorite feature for many guests.
The pool's accessibility requires clarification, as it is limited to those undergoing spa treatments or willing to pay an additional fee, but the serene environment and parking convenience are appreciated. Overall, Hotel Balneario de Retortillo provides a tranquil retreat with exemplary service, although guests should be aware of some limitations regarding amenities and connectivity.
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