4-Star HotelSummary of reviews related to the '4 Star' categoryHôtel Le Navigateur in Rimouski, despite its four-star rating, seems to invoke mixed impressions among its guests. While some aspects earn praise, there are notable discrepancies between the hotel’s rating and the amenities provided. Guests appreciated the hotel’s superb cleanliness and convenient location, alongside the excellent service provided by the friendly and welcoming staff, particularly in the restaurant. The establishment is regarded by some as a high-end accommodation option, which reflects positively on its reputation.
However, many guests expressed surprise at the four-star designation, pointing out a substantial lack of amenities typically expected at this level. For instance, the absence of certain features, such as a separate shower and large bathtub, indoor pool, and basic in-room appliances like a microwave or kettle, fell short of expectations. The gym seemed minimally equipped, and many felt that it was not worthy of its rating, particularly when noting the lack of electric charging stations and the overpriced vending machine snacks. Some maintenance issues, like rust stains and thin toilet paper, also contributed to the feeling that it was not truly a four-star establishment. Lastly, the lack of daily room cleaning and the absence of breakfast services were significant points of contention for guests expecting a higher standard of service. Ultimately, the hotel's appeal lies in its cleanliness and staff, but it appears to lack the amenities and services to fully justify its four-star rating.
Show moreRead review summaries for all categories
