InfoSummary of reviewsLuna Volcán, Adventure SPA - formerly Luna Runtún is widely celebrated for its remarkable and secluded location high up on a mountain, offering breathtaking views that leave guests in awe. Nestled amid the serene natural beauty of Baños, the setting seamlessly integrates with its peaceful surroundings. The diverse and delicious food offerings, including both breakfast and dinner, contribute positively to the overall experience with guests relishing the flavorful and healthful options available.
Cleanliness is a standout feature at Luna Volcán with both the rooms and the premises meticulously maintained. Spacious, well-equipped and beautifully decorated rooms are frequently highlighted for their comfort, privacy and cleanliness. Although there are minor suggestions for updating some rooms, the consensus is overwhelmingly positive regarding the accommodations.
The staff at the hotel consistently earns high praise for their friendliness, efficiency and professionalism, playing a significant role in enhancing guests' stays. Specific commendations for team members like Marco underscore the personalized and attentive service guests receive.
The hotel's swimming pools, including the outdoor and heated options, are another major highlight. Guests enjoy indulging in the scenic views of Baños while relaxing in the pools and hot tubs with the facilities contributing to the hotel’s overall relaxing ambiance. Despite a few comments about pool size and scheduling, the pool areas are appreciated for their beauty and the additional dimension they add to the guest experience.
In summary, Luna Volcán, Adventure SPA - formerly Luna Runtún provides a magical and serene escape with its stunning location, exceptional cleanliness, comfortable and well-appointed rooms, friendly and professional staff and impressive pool facilities. This combination of positive elements ensures a memorable stay, whether guests are looking to relax or seek adventure in nature. Show more
