M9 Kirirom Hotel in Phnom Penh stands out for its wonderful location, friendly staff and clean, well-equipped rooms. Positioned riverside, the hotel offers stunning views of the Tonle Sap and Mekong rivers from its balconies and it is centrally located near major city attractions like the Night Market and the Royal Palace. The location provides a balance of accessibility and tranquility, making it ideal for both short and extended stays.
The rooms are a significant highlight, often described as spacious, modern and immaculately clean. Many feature large, comfortable beds, Smart TVs and strong Wi-Fi with some even offering Netflix. Guests particularly enjoy the balconies with their relaxing river views. Daily housekeeping ensures the rooms are kept in pristine condition, although there are minor mentions of some rooms not being as large as advertised and early signs of wear.
The staff at M9 Kirirom Hotel receive extensive praise for their friendliness, helpfulness and professionalism. The hotel manager, Erich and the reception team are frequently mentioned for their warm welcomes and efficient service. The staff's cooperative attitude and attentiveness leave a lasting positive impression on guests.
The dining experience is also commendable with dinner at the hotel’s restaurant receiving high marks for its variety and quality, complemented by the appealing riverside dining. Breakfast experiences are more mixed; while many enjoy the variety of options including Western-style dishes and pho soup, some guests find it lacking in vegetarian options and regard it as expensive for what is offered.
In terms of comfort, guests generally appreciate the large, comfortable beds, though the firmness of the mattresses is a point of contention for some. The free Wi-Fi is positively reviewed for its strength and reliability, albeit with occasional inconsistencies.
Overall, M9 Kirirom Hotel provides a satisfying stay with its prime location, clean and comfortable rooms and exceptional staff service, making it a commendable choice for travelers visiting Phnom Penh.
Empire House in Phnom Penh receives generally positive reviews from visitors, particularly highlighting its strategic location and commendable staff. Situated within walking distance to local markets and landmarks like the Toul Sleng Genocide Museum, guests appreciate its convenient base for cultural exploration and easy access to transportation options, including tuk-tuks and capitol VIP buses. While some mention noise due to traffic and the nearby school, the central location offers good value for money and proximity to both the airport and city center.
The rooms are frequently praised for their cleanliness and comfort. Ample and tidy, they feature essential amenities such as air conditioning and comfortable beds, contributing to a restful stay. Despite minor drainage issues and occasional discrepancies between online photos and actual accommodations, the aesthetic appeal and quality of the rooms are generally well-received. The rooms provide a quiet and comfortable retreat in the bustling city, even though some guests found them smaller than expected.
Cleanliness garners mixed feedback, but many agree that the establishment maintains a high standard with spotless rooms and bathrooms. Although some reported issues like stained bedding and occasional odors, these did not overshadow the overall positive sentiment regarding cleanliness, with the option to request room cleaning appreciated by guests.
What truly sets Empire House apart is its exceptional staff, frequently described as friendly, helpful, and attentive. The team, praised for their English proficiency and willingness to accommodate guest requests, significantly enhances the visitor experience. The manager's dedication also receives commendation, contributing to the hotel's welcoming atmosphere.
The bedding at Empire House is generally comfortable, although some guests note discrepancies in bedding quality regarding fitted sheets and firmness preferences. Despite these minor issues, many guests enjoy a good night's sleep due to the overall comfort of the mattresses and pillows.
In summary, Empire House in Phnom Penh is favored by travelers for its convenient location, comfortable accommodations, and outstanding staff service, offering a pleasant and accessible base for exploring the city.