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Summary of reviewsUrban Style, Hôtel Le Cheval Noir in Saint-Étienne is lauded for its central location, offering easy access to local attractions, bars, and restaurants, and proximity to tram stops for convenient public transportation. The location provides a perfect blend of urban convenience and accessibility, enhancing the overall guest experience.
The breakfast at the hotel garners mixed reviews; however, many guests appreciate its comprehensive continental offerings, noting it as a satisfactory start to their day. Despite occasional setbacks related to price and minor incidents, the breakfast is largely considered a positive aspect, with the hotel's central location adding to its appeal.
Guests have varied experiences with the hotel's rooms, with many praising their spaciousness, modern design, and luxurious features like hydrotherapy bathtubs and Tropezian terraces. Rooms with balconies offer charming views, and cleanliness is largely appreciated. Although issues such as small room sizes and outdated bathroom fixtures are occasionally noted, the overall atmosphere is conducive to relaxation and comfort.
Cleanliness at Urban Style, Hôtel Le Cheval Noir receives mixed feedback, but many guests find the rooms clean and well-maintained enough for short stays. Some minor issues like mold in the bathroom and unwelcoming public areas are mentioned, but the friendly and helpful staff often mitigate these concerns, contributing to a generally positive reception.
The hotel's staff consistently earns high praise for their friendliness, professionalism, and attentiveness. The multilingual receptionists and service staff go above and beyond to ensure guests feel valued and comfortable, embodying the qualities of perfect hosts that leave a lasting positive impression.
For those traveling by car, the hotel offers secure garage parking, which, despite being slightly narrow, accommodates smaller vehicles and motorcycles well. This convenient parking option adds to the ease of travel into and out of the city, enhancing the overall guest experience.
Overall, while there are areas that could benefit from improvements, Urban Style, Hôtel Le Cheval Noir provides a pleasant and practical stay in Saint-Étienne, with its advantageous location and exceptional staff standing out as significant positives.
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