Summary of reviewsThe Hotel Shangri-La is a must-stay destination for anyone looking for exceptional service and a prime location. The staff is incredibly welcoming and attentive, making guests feel appreciated and cared for from the moment they arrive. The pool area is particularly stunning and the hardworking staff there go above and beyond to ensure guests have a great experience. Adrienne the concierge is incredibly helpful and knowledgeable, providing great recommendations for things to do in the area. The hotel's location is ideal with easy access to the pier, great restaurants and shopping. Overall, the Hotel Shangri-La's staff truly made our stay a 10/10 experience and we highly recommend it to anyone looking for a memorable stay in Santa Monica. Show more
Hotel Shangri-La offers a fantastic location and spacious rooms with breathtaking sea views. Many guests praise the size of the rooms with some even commenting that their family of four had plenty of space. Although some rooms are beginning to show their age, guests appreciate the hotel's attention to maintenance and cleanliness with many stating that their rooms were clean and well-maintained. However, some reviewers note that the hotel could use an urgent remodel, as some rooms are outdated and show signs of wear and tear, such as rust on windows and broken toilets. Overall, guests seem to value the excellent location and spaciousness of the rooms at Hotel Shangri-La, but also agree that some upgrades are needed to bring the hotel up to scratch.
Staff
Hotel Shangri-La's staff is exceptional at making guests feel welcome, appreciated and cared for. From the moment you arrive, you'll be impressed by their kindness and attention to detail. The pool area is particularly stunning and you'll be well taken care of by the hardworking staff there, including a young woman who stands out for her exceptional service. If you need recommendations for things to do, just ask Adrienne the concierge, who is incredibly helpful and knowledgeable. No matter who you talk to at the hotel, you'll be greeted with a smile and exceptional service. Plus, the hotel's location is ideal with everything from the pier to great restaurants and shopping just a short walk away. We can't recommend the Hotel Shangri-La's staff enough, they truly made our stay a 10/10 experience.
Yes, Hotel Shangri-La has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Shangri-La.
No, Hotel Shangri-La doesn't allow dogs.
Yes, parking facilities are available at Hotel Shangri-La.