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Summary of reviewsGrand Vista Hotel offers an exceptional location, widely praised by guests for its convenience and proximity to key attractions and amenities. The serene, scenic setting near Los Angeles yet free from traffic noise makes it an ideal choice for both leisure and business travelers. The staff consistently receives positive remarks for their friendliness and exceptional service, often going above and beyond to ensure a pleasant stay. Noteworthy individuals like Vincent, Javier and the restaurant staff are frequently commended.
Breakfast at the hotel offers variety and pleasant service, though the additional cost and inconsistency in communication regarding what's included can be a drawback. The hotel's restaurant provides a diverse menu with good food at reasonable prices, although occasional closures and staff shortages are reported.
Rooms are generally appreciated for their cleanliness, spaciousness and comfort, equipped with useful amenities. However, some elements like old furniture, outdated decor and occasional maintenance issues are noted. Despite these, the rooms are quiet and suitable for a restful stay.
Cleanliness is another aspect where mixed reviews arise. While many guests find the hotel to be clean and comfortable, inconsistencies in housekeeping services and occasional cleanliness lapses in certain areas are mentioned.
The Wi-Fi service at the hotel often disappoints with frequent mentions of weak and unreliable connections. However, the gym and pool facilities receive positive feedback. The pool area, in particular, is well-maintained and enjoyable, though some feel it could be larger and experience occasional closures. The presence of extra fees for parking, coupled with inconsistent communication about them, can be frustrating for guests.
For families, the hotel offers a variety of amenities and activities designed for children, creating a welcoming environment for family vacations. Yet, noise from thin walls and early morning housekeeping activities can be challenging.
While the hotel’s beds receive mixed reviews with some guests finding them highly comfortable and others finding issues with bedbugs and discomfort, the property's overall cleanliness and good facilities make it a viable option for a range of travelers. The outdoor pool area is frequently praised for its cleanliness and pleasant ambiance, contributing positively to the guest experience.
Overall, while Grand Vista Hotel has areas that could benefit from updates and clearer communication of services, its strategic location, dedicated staff and well-maintained facilities make it a favorable choice for many visitors.
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