5-Star Hotels in Santurce

2 HOTELS IN AND AROUND SANTURCE

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Palacio Arriluce Hotel - The Leading Hotels of the World 1.4 km from Santurce

Hotel in Getxo

9.1

Excellent

5-Star Hotel

Located in Getxo, this hotel offers views of the Bay of Biscay. It features a full-service spa with massages, body treatments, and facials, a steam room, a fitness center, and a seasonal outdoor pool. The hotel's restaurant offers innovative Basque cuisine, and it also provides concierge services and wedding services.

Hotel Meliá Bilbao 6.2 km from Santurce

Hotel in Bilbao

8.9

Excellent

From $182

5-Star Hotel

Situated next to the Bilbao Estuary and close to the Guggenheim Museum, this hotel offers a place to relax and savor Basque gastronomy. It is also family-friendly, making it a great option for those traveling with children.

Summary of reviews related to the '5 Star' categoryHotel Meliá Bilbao, situated in the vibrant center of Bilbao, has received mixed reviews regarding its five-star rating, facilities and services. While some guests praise the hotel as deserving of its five-star status and highlight its beautiful modern design, clean rooms and delightful luxury accommodations, others feel it falls short of the mark.

The amenities and overall comfort have been described as fitting a five-star hotel with impressive facilities and an exceptional breakfast offering. The view from the rooms and the stylish, classic decor adds to the hotel's allure. It remains one of the best options in Bilbao for travelers looking for a luxurious stay with family-friendly breakfasts noted as a highlight.

However, there are consistent remarks about the need for renovation and modernization to maintain its five-star status with some guests identifying it as more akin to a four-star establishment. Issues such as broken elevators, outdated furniture and minor but noticeable maintenance problems were pointed out as detractors from the luxury experience.

Despite commendable features like luxury amenities and great facilities corresponding to its category, recurring complaints about the overall standard—specifically the expectations of a five-star service—suggest there are areas in need of significant improvement. Observations of stale food offerings and insufficient staff at the reception during busy times indicate that the hotel may be struggling to keep up with the high standards it strives to represent.

In conclusion, while Hotel Meliá Bilbao showcases some elements befitting a five-star hotel, several regular and significant issues need to be addressed to meet the expectations fully associated with such a rating.
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