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Summary of reviewsibis Novo Hamburgo enjoys numerous positive reviews, particularly regarding its location, cleanliness, staff and comfort levels. Conveniently situated near major highways, downtown areas and the train station, its prime location offers easy access to various events, shopping centers and local attractions. The hotel is often chosen by travelers en route to Gramado after arriving in Porto Alegre.
Guests commend the hotel’s practical and modern design, ample parking facilities and comfortable, clean rooms. The staff is frequently praised for their politeness, friendliness and attentiveness, ensuring a smooth check-in and check-out process and a welcoming atmosphere.
The breakfast receives mixed feedback. Many guests find it delicious, varied and well-served, appreciating the fresh products and local specialties. However, the cost is often seen as high and there are occasional complaints about the quality of certain items.
Dinner experiences are also mixed with guests noting the food's taste but expressing concerns about limited menu options, high prices and slow service. The inconsistency in restaurant hours and availability is another point of frustration, although the option to order from outside is appreciated.
The rooms are generally clean, cozy and well-maintained, despite some complaints about size and occasional outdated furniture. Guests value the modern decor, comfortable bedding, effective air conditioning and sound insulation. However, there are sporadic mentions of missing amenities like face towels and bath mats.
The cleanliness of the hotel is a standout feature with frequent praise for the well-sanitized rooms and bathrooms, contributing to the overall positive experience. Minor cleanliness issues do not significantly detract from the hotel’s reputation for being neat and organized.
Wi-Fi connectivity is a notable downside with multiple guests reporting slow speeds and poor quality, affecting streaming capabilities. The open and unsecured connection raises security concerns.
Parking receives mixed reviews. While many guests appreciate the ample, secure and well-lit parking spaces, including charging slots for electric cars, there are occasional concerns about the number of available spaces and the cleanliness and condition of the garage.
In summary, ibis Novo Hamburgo is highly recommended for its strategic location, excellent cleanliness and friendly, efficient staff. With comfortable beds and a generally pleasant environment, it provides good value for travelers, despite some areas needing improvement, such as food pricing and Wi-Fi connectivity.
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