4-Star AparthotelSummary of reviews related to the '4 Star' categoryOnyx Luxury has been the subject of mixed reviews from its guests, particularly concerning its claimed four-star status. While the hotel's modern and high-quality accommodation has been appreciated, many have noted that it falls short of traditional four-star expectations. Key areas of dissatisfaction include the cleaning policy, which requires guests to request services such as towel exchange and trash removal. Sound insulation and small family rooms with noisy air conditioners were also points of contention for guests.
The breakfast offerings have been criticized for lacking variety and quality with some feeling it is more in line with a three-star establishment. Additionally, the wellness facilities, including the spa and fitness areas, have left guests wanting more with limited options and extra fees for the fitness center. Though the hotel advertises itself as luxurious, many felt that it looks better in pictures and does not live up to the experience promised by its advertised star rating. Despite these areas of concern, the hotel's contemporary design and imaginative touches were highlighted positively.
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