Accessible HotelThis hotel is listed as an accessible hotel and provides disabled access. It features lift access and allergy-free rooms.
Show more
Summary of reviews related to the 'Accessible' categoryRügen-Hotel offers a mixed bag of accessibility for guests with disabilities. The hotel boasts a prime location with great sea views, quick access to the ferry port and proximity to public transportation, making it an ideal spot for city trips and exploring the surrounding beauty. The public transportation links, including bus and train, are highly accessible and front desk staff are very responsive to accessibility needs. Elevators and short distance layouts add to the convenience, although only one wheelchair can fit in the elevator at a time, causing occasional waiting periods.
The hotel also shines in certain areas with accessible features such as dedicated rooms well-suited for disabled guests and an easily accessible spa. Personal assistance is commendable, although there are signs of staff being overworked due to personnel shortages.
However, there are notable challenges in the hotel’s amenities. Reviews point out significant issues with shower accessibility, including small entrances, tight spaces and a general lack of supportive rails and low toilets in bathrooms, making these facilities less user-friendly for disabled guests. Access to the swimming pool is also problematic, necessitating a passage through a cold hallway and posing difficulties for wheelchair users.
Parking access is another downfall with reliable yet insufficient accessible parking spaces. Some guests faced difficulties during their arrival due to non-stepless access for walkers and wheelchairs. Additionally, certain rooms feature vintage door locks which might not be the most convenient.
It's noteworthy that the hotel management is aware of these issues and has announced plans for renovations aimed at improving accessibility by May 2024, which shows a positive commitment to better accommodating all guests in the future.
Show moreRead review summaries for all categories
