Accessible HotelThis hotel offers a comprehensive range of accessible features, including accessible rooms and suites with widened doorways and grab bars. It provides ramp access at the main entrance, lift access to most floors, and separate lifts for different areas. The hotel also has accessible facilities like dining areas, a cabaret ballroom, meeting rooms, a coffee bar/lounge, and a disabled toilet on the ground floor. Braille procedures are available, and guide dogs are welcome.
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Summary of reviews related to the 'Accessible' categoryThe Grand Scarborough offers a mixed experience when it comes to accessibility for guests with disabilities. On the positive side, the entrance is accessible and the building is well-maintained. Its location is praised for being great and easy to access, making family visits convenient. The hotel does feature ramps and disabled rooms right at the reception area. It’s ideal for those who need such amenities and the head chef is noted to offer special accommodations for disabled guests.
However, there are significant drawbacks that potential guests should consider. While the hotel has lifts, issues with lift functionality are recurrent, impacting those with limited mobility severely. Guest feedback highlights that lifts are often broken, slow or involve long waiting times, creating difficulties in moving luggage and accessing rooms. Additionally, there are complications with room assignments, frequently placing guests with mobility issues far from the lifts or even requiring navigation of multiple flights of stairs. The accessibility within rooms is also problematic with high-sided baths and a lack of grab rails making showers and baths difficult to use for disabled guests.
Moreover, other accommodations such as parking and emergency communication can be challenging. Limited and inconvenient parking options are frequently mentioned and the absence of phone signal hampers the ability to reach staff in an emergency. Some entrances and exits have restricted access and the inconsistency in accessibility, like non-functional trams and steep pathways, add to the difficulties faced by disabled visitors.
In sum, while The Grand Scarborough is equipped with some facilities needed for disabled access, recurring issues with lift functionality, inconvenient room placements and limited support through facilities like parking and emergency contact detract significantly from its accessibility.
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