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Summary of reviewsThe Gould Hotel in Seneca Falls is frequently commended for its prime location in the heart of downtown. Guests appreciate the convenience and accessibility to local attractions, restaurants and the historic district. The hotel’s central position, combined with ample parking, offers easy walking access to sightseeing spots and eateries. Proximity to Finger Lakes wineries and key sites like the Women's Rights museum makes it an ideal choice for tourists. Visitors particularly enjoy the beautiful accommodations that seamlessly blend historic charm with modern decor and spacious rooms, contributing to a comfortable and enjoyable stay. The pleasant staff and high standards of cleanliness further enhance the guest experience, making many express their intent to return.
In terms of breakfast, feedback is mixed. While some guests found the continental breakfast, which includes items like bagels, yogurt and fruit, sufficient, others were less pleased with the limited selection and the use of prepackaged items. The overall quality and variety could benefit from improvement with guests suggesting the addition of fresh and substantial options.
Dinner at The Gould Hotel’s restaurant receives broad praise with guests highlighting the attentive staff, excellent service and delicious food. Generous portions and a pleasant ambiance, sometimes complemented by accordion music, create a notable dining experience. Although there are occasional criticisms of the limited menu and inconsistent food delivery, the restaurant generally stands out as a highlight, especially for its cheeseburgers.
Rooms at The Gould Hotel resonate well with guests for their cleanliness, comfort and elegant decoration. Spacious and modern, the rooms feature comfortable beds and updated amenities. While some guests noted issues such as noise, outdated mattresses and the lack of refrigerators, the overall impression remains positive with many appreciating the room’s charm and comfort.
Cleanliness is predominantly praised with many guests noting the spotless and well-maintained rooms. The availability of fresh towels and well-appointed furnishings contribute to a welcoming atmosphere. Despite a few reports of lapses in housekeeping, such as unclean bathrooms and mold in bathroom grout, the general sentiment leans towards satisfaction with the hotel's cleanliness.
The staff at The Gould Hotel are frequently highlighted for their exceptional service and friendliness. Front desk employees are celebrated for their welcoming demeanor and helpful nature with specific mentions of standout staff members enhancing the guest experience. Managers and other personnel receive commendations for their professionalism and accommodating attitudes, contributing significantly to the positive feedback.
The beds at The Gould Hotel receive generally favorable reviews with many guests describing them as extremely comfortable. However, there are occasional mentions of variability in bed quality with some guests finding the beds too hard or noticing dips. While the majority find the beds comfortable, there is an acknowledgment of potential inconsistencies that could be improved.
Overall, the Gould Hotel maintains a positive reputation for its location, charming accommodations, commendable staff and dining experiences with suggestions for improvement in breakfast variety and bed consistency to further enhance guest satisfaction.
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