Accessible HotelThis hotel is accessible and offers easy accessibility from the main road and public transport. Ample parking, including dedicated accessible parking, is available.
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Summary of reviews related to the 'Accessible' categoryThe Holiday Inn Express Cambridge Duxford M11 Jct 10, an IHG Hotel, offers numerous facilities aimed at providing an accessible stay for guests with disabilities. Guests appreciated the easy accessibility from the main road and convenient public transport options, making the hotel easy to access. There are plenty of parking spaces available, including dedicated accessible parking, which was reported as good and easy to find.
The booking process was straightforward and the facilities were described as perfect by some guests. Ground floor rooms were provided and the hotel staff were particularly helpful in managing booking mistakes, which greatly assisted guests with mobility challenges. The hotel was noted for its good disability access and accessible rooms, making it possible for guests to cope with their mobility issues.
However, there were certain drawbacks. The presence of a non-functioning lift during some guests' stays was highly inconvenient, especially for those with disabilities who were assigned rooms on higher floors without advance notice. This situation led to older guests and those with mobility issues having to navigate stairs, which was problematic and disappointing for them.
Overall, while the hotel provides several amenities and facilities to support disabled guests, including accessible parking and easy access, the functionality and prior communication about the lift should be improved to enhance the experience for all guests.
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