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Summary of reviewsHotel Neu Schloss Otaru offers an exceptional retreat with breathtaking views, culinary delights, and outstanding service. Perched on a cliffside, the hotel's location provides stunning vistas of the sea and Shukutsu coastline, making it an ideal spot for witnessing mesmerizing sunsets and sunrises. Despite being a bit removed from Otaru's city center, the tranquil and scenic setting, along with a complimentary shuttle service, ensures ease of access and a peaceful ambiance for guests.
The hotel's dining experiences receive high praise, with both breakfast and dinner being standout features. The breakfast offers a delightful Japanese-style buffet with occasional menu rotations to keep the experience fresh. The serene atmosphere and attention to detail in service enhance the dining experience. Dinner, in particular, is lauded for its creative and luxurious four-course meals, with the French courses and the Shiribeshi Cotriado dish earning notable commendations for taste and presentation.
Rooms are a haven of comfort and luxury, characterized by awe-inspiring views of the mountains and Pacific Ocean. Guests appreciate the spaciousness and comfort of the accommodations, complete with large, cozy beds and private onsens with scenic views. Despite some decor being slightly dated, the classic charm and cleanliness contribute to a relaxing stay, underscored by modern amenities.
Cleanliness is maintained to a commendable standard throughout the hotel, with common areas and rooms receiving praise for their immaculate condition. The hotel’s rustic charm is complemented by a serene atmosphere, offering a calm escape. Although there are minor issues such as dim lighting or occasional insects, the quaint environment consistently provides a peaceful retreat.
The staff at Hotel Neu Schloss Otaru are exemplary, known for their helpful and friendly demeanor. From check-in to the dining experiences, the staff’s warmth and attentiveness significantly enhance the overall guest experience. Despite language barriers, the team communicates effectively, ensuring that every guest feels welcomed and valued.
Overall, Hotel Neu Schloss Otaru is celebrated for its scenic location, superb dining, comfortable accommodations, and exceptional service, making it an appealing choice for travelers seeking a serene and memorable getaway.
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